Chrysler-Jeep Fails to Recall Grand Cherokee Dangerous Seat Defect
I recently posted a message on Chrysler's Facebook page expressing my surprise that a defect such as this didn't warrant a recall. To Chrysler's credit, their Facebook representative contacted me within minutes saying that she would forward my issue to Chrysler's corporate office. A man named Michael contacted me and said that if I took my Jeep into the local dealership and they found the seat bracket to be defective, Chrysler would help me out with repairs.
Michael made sure to state that if my seat bracket wasn't found to be defective I would be responsible for the $90.00 service fee and whatever repairs were performed. Not once did he ask or say that if I tried to fix my seat, any responsibility on their part would be null and void. Before I had contact with Chrysler, I had tried to wire the seat to the floor bracket (a little Southern engineering) to keep the drivers seat from falling into the back seat where my daughter sits. If Michael or the dealership service guy would have asked me as to whether the seat had been worked on, I would have gladly volunteered that information and avoided the $90.00 service fee.
I have done a lot of research to see how widespread this defect is and I was overwhelmed by the number of complaints that are out there on the web. There is even a website (besides mine) dedicated to the Chrysler seat defect because the problem is so widespread. Another problem with Jeep Grand Cherokee seats is that they can catch on fire. Chrysler did recall the Jeeps with this defect, but have refused to recall an equally dangerous defect with the seat bracket.
I will post all the information that I can find in regards to the seat bracket defects so you will have overwhelming evidence to present to Chrysler in case you try to hold them responsible for repairs. When they know you have this information they might be more likely to help you. Just make sure you don't try to make a temporary repair to your seat because they will just kick you to the curb.
The 1999-2004 Jeep Grand Cherokee seat track has a weak point on the rear scissor assembly. When you start to notice a wobble or click it means one of the tiny connecting pieces has broken. Eventually the other side will also break allowing you to lift the entire seat up. Here are some pictures showing this break.
What follows are just some of the complaints found on the web in regards to the Jeep Grand Cherokee seat defects. More information will be posted in the weeks that follow. Please contact me if you would like Micheal's direct phone number to complain about your defective Jeep.
UPDATE: Chrysler is refusing an NHTSA request to recall 2.7 million Jeep SUVs for a fire risk. I have been a big fan of Jeeps over the years, but I'm beginning to think they don't care about their customers safety. The seat bracket issue is potentially dangerous and the fire risk with the Grand Cherokee's is potentially dangerous, but Chrysler/Jeep doesn't seem to care. I guess it's all about the money to the Chrysler people. I'm sad to say I may never buy another Chrysler product ever again......
1999 Jeep Grand Cherokee Seat Complaints
1 Complaint
Number: 10500095 Incident Date: January 1, 2004 Date Added to File: February
26, 2013
Description of the Complaint:
The driver side front seat track on this vehicle have failed
5 times since 2004. The first track was repaired twice. Finally in 2008 I
purchased a brand new track for over $500 at park jeep in burnsville,
mn. That one lasted 3 years and failed and it was repaired once. 6 months ago
it final failed again and my driver seat became a rocking chair for the 5th
time. I replaced that one with a used one I found and am just waiting for that
one to come apart.
2 Complaint
Number: 10461010 Incident Date: June 1, 2012 Date Added to File: June
8, 2012
Description of the Complaint:
While driving, the drivers seat had something break
underneath it causing the seat to become more of a rocking chair, wobbling back
and forth and to the side. My 19 year old son was driving at the time, and
thank goodness he was preparing to stop at a stop sign and he almost was thrown
backwards. Now this vehicle is undriveable. Have called around to jeep dealers
and found out that it is the power seat adjuster which needs replacing. Mopar
has discontinued this part and it is not available. I have seen on other
complaints the same thing has happened to many others. We need some kind of
satisfaction on this obviously unsafe part.
3 Complaint
Number: 10447288 Incident Date: January 1, 2005 Date Added to File: February
9, 2012
Description of the Complaint:
The drivers seat frame has broken from regular use.
Apparently the steel used is not the correct strength for the normal use of the
seat. Repairs will further weaken the structural integrity of the seat.
Manufacturer claims it is not covered under warranted.
Details Discuss This Consumer Complaint at Forum
4 Complaint Number:
10437805 Incident Date: November 30, 2011 Date Added to File: November 30, 2011
Description of the Complaint:
Drivers seat is broke, cant find a replacement, salvage yard
said this is a common problem for jeeps.
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5 Complaint
Number: 10435195 Incident Date: November 3, 2011 Date Added to File: November 10, 2011
Description of the Complaint:
On a recent day-long trip, the electric seat heater on
driver's side overheated, causing a 4" diameter badly blistered burn on
the back of my leg. A recall for this defect was issued on 4/7/2009 for 2001-2004 models (NHTSA campaign
number: 09v117000 ), but I was not able to find one for the 1999 grand cherokee
limited. The local dealer (lithia in grants pass,
or) requested I submit this so he can make the proper repairs free of charge as
specified for the 2001-2004 models.
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6 Complaint
Number: 10425812 Incident Date: December 1, 2010 Date Added to File: September 16, 2011
Description of the Complaint:
While parked, I leaned back in my seat and the plate that
connects to the floor broke. If I were in an accident and the same had
happened, a lot of good a seat belt would have done.
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7 Complaint
Number: 10409303 Incident Date: August 17, 2007 Date Added to File: June 29, 2011
Description of the Complaint:
The contact owns a 1999 jeep grand cherokee. The contact
stated the front driver side seat partially detached from the frame, which
caused a rocking motion when driving. The vehicle was taken an independent
mechanic where the seat bracket was welded to the frame. Four months later, the
failure recurred and the vehicle was not repaired. The manufacturer was not
made aware of the problem. The approximate failure was 140,000.
Details Discuss This Consumer Complaint at Forum
8 Complaint
Number: 10390140 Incident Date: March 1, 2010 Date Added to File: March
14, 2011
Description of the Complaint:
No event triggered my seat failure, the seat track (frame)
broke and the seat is behaving like a rocking chair. It hurts my back to drive
and is very unsafe. This is my driver's front seat that is broken. I did
nothing to cause it to break. I cannot find another seat anywhere without having
to order a new one through the dealer, which I've been quoted up to $1,500.
This is outrageous, a seat breaking in normal driving conditions at 70,000
miles, and I'm the original owner and drive normally, and have had no accidents
impacting my seat that broke abruptly. It's a power seat, laredo
model, code fll5. This is a seriously defective and unsafe product, and I will
never buy another jeep again.
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9 Complaint
Number: 10384131 Incident Date: February 22, 2011 Date Added to File: February 23, 2011
Description of the Complaint:
I own a 1999 jeep grand cherokee I have had the driver seat
welded 3 to 4 times since 2005. Now the seat and brackets are so bad drivers
seat snapped near the top and rear the bracket. I thank the powers that I
wasn't driving in traffic when it happened..... I think jeep and the chrysler
corp should replace my and all of these brackets in all jeeps before someone
dies as a result of the incident.
Details Discuss This Consumer Complaint at Forum
10 Complaint
Number: 10382215 Incident Date: February 9, 2011 Date Added to File: February 9, 2011
Description of the Complaint:
The front left and rear right brackets on the drivers side
seat have shear completely in half.
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11 Complaint
Number: 10379717 Incident Date: January 3, 2011 Date Added to File: January
31, 2011
Description of the Complaint:
The contact owns a 1999 jeep grand cherokee laredo.
The contact stated that the driver seat rear bracket was broken. The vehicle
was taken to an authorized dealer who offered no assistance. The contact called
the manufacturer who also offered no assistance. The failure mileage was
156,000.
Details Discuss This Consumer Complaint at Forum
12 Complaint
Number: 10379767 Incident Date: January 15, 2011 Date Added to File: January 31, 2011
Description of the Complaint:
Driver side seat frame snapped in front right corners. This
is a 1999 jeep grand cherokee. I have not been able to find a replacement frame.It
is a safety issue to have the sea snapped under normal use... I have read there
are multiple complaints of this regard... Please let me know if ever there is a
recall.
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13 Complaint
Number: 10378839 Incident Date: January 19, 2011 Date Added to File: January 26, 2011
Description of the Complaint:
My drivers seat has broken down and become very
uncomfortable, and the passenger side makes a clunk noise when someone sits in
it during breaking and acceleration this is. One of the many things to have
broken on this seat. Very poor quality!
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14 Complaint
Number: 10375047 Incident Date: October 20, 2010 Date Added to File: January 7, 2011
Description of the Complaint:
Two complaints-(1) at approximately 120,000 miles the
driver's front seat bracket broke and began leaning the seat backwards. After
another 8,000 miles the bracket completely broke. It was welded by a
professional welder and replaced. At approximately 138,000 miles it broke again
and will have to be welded again but I cannot afford to pay to have it fixed
right now. I researched and found that this is a very, very common complaint
and safety issue on my model-99 jeep grand cherokee. (2) at approximately
142,000 miles the air bag light began coming on and going off intermittently
and now it does so frequently, especially when turning. I have been advised by
a mechanic friend that it is the clockspring wires in the steering column and
hat only a dealer can fix it. Like the seat problem, this is a safety issue and
from my research I have found that it is a very, very common issue as well. I
cannot afford to have a dealer replace the clockspring as I have been quoted
upwards of $300 to do so.
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15 Complaint
Number: 10363758 Incident Date: November 1, 2010 Date Added to File: November 2, 2010
Description of the Complaint:
Driver's seat brackets broke - normal use. Looking into
repairs now.
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16 Complaint
Number: 10361425 Incident Date: March 20, 2010 Date Added to File: October
20, 2010
Description of the Complaint:
Front right driver seat frame bolt ripped out due to
breaking of seat frame. Frame split like a piece of wood.
Details Discuss This Consumer Complaint at Forum
17 Complaint
Number: 10357397 Incident Date: December 10, 2008 Date Added to File: September 24, 2010
Description of the Complaint:
Heated seat shorted out and burnt a hole through seat foam.
Details Discuss This Consumer Complaint at Forum
18 Complaint
Number: 10357425 Incident Date: August 12, 2010 Date Added to File: September 24, 2010
Description of the Complaint:
I have a 1999 grand jeep cherokee. My front driver seat is
broken as well. I've owned many cars in my life, and I've never had a broken
seat. I should be a recall on the 1999 jeeps. It's up there with having a
working air bag. No one should have to pay to have their driver seat fix, when
that should be one thing they shouldn't have to worry about. It's happening to
a lot of grand jeep cherokees. I hope they do a recall, they do not want to be
like toyota.
Details Discuss This Consumer Complaint at Forum
19 Complaint
Number: 10356091 Incident Date: August 20, 2010 Date Added to File: September 17, 2010
Description of the Complaint:
Driver side seat frame snapped in two opposite corners. This
is a 1999 jeep grand cherokee. After further investigation I have not been able
to find a replacement frame. Please if you have a recall solution I would like
to know about it. There are a ton of complaints online about this issue. Making
an american car company that was bailedout by our wise government, look
absolutely terrible. To americans buyers.
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20 Complaint
Number: 10354099 Incident Date: May 1, 2009 Date Added to File: September
7, 2010
Description of the Complaint:
Driver's seat frame is broken on 1999 jeep grand cherokee.
Known issue on many of these vehicles yet chrysler refuses to acknowledge the
issue.
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21 Complaint
Number: 10353823 Incident Date: August 27, 2010 Date Added to File: September 3, 2010
Description of the Complaint:
Jeep grand cherokee laredo
drivers side seat completely broken off of frame. Started with one side
breaking several months ago, leaving seat to lean to one side and unable to
adjust anymore then just completely snapped off. Drove for couple days with
something wedged in the back to keep propped up until it could be looked at.
Was told it is not repairable. Would have to be a costly replacement.
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22 Complaint
Number: 10344927 Incident Date: July 22, 2010 Date Added to File: July
23, 2010
Description of the Complaint:
Driving down a flat straight road and I heard a metallic
snap. Seat began to sway. Upon inspection, I found that the drivers side seat
frame broke in two.
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23 Complaint
Number: 10342992 Incident Date: July 1, 2010 Date Added to File: July
13, 2010
Description of the Complaint:
The front driver's seat of my 1999 jeep grand cherokee
suddenly became loose and wobbled during driving. While the seat track and
floor-level frame appear to be intact, the seat itself has become detached from
the frame. Driving the suv now requires carefully maintaining balance,
especially in turns.
Details Discuss This Consumer Complaint at Forum
24 Complaint
Number: 10340177 Incident Date: June 10, 2010 Date Added to File: June
26, 2010
Description of the Complaint:
I currently own a 1999 jeep grand cherokee. Over the last
year I noticed a squeaking noise coming from driver's side seat. The noise
became more apparent after I would hit bumps in the road or adjust my seating
position. On the 10th of june I was driving my car and the front of my seat
popped off of the power seat track. My seat flipped back and rested on the rear
seat. I almost lost control of the vehicle before I was able to lean forward
and regain my balance. The seat is still only attached by the rear pivot
points. I had to lower my rear seats and push my drivers seat back until it
could be stabilized. I took my car to the dealership and they stated that the
entire seat needed to be replaced along with the track and that the repairs
were my responsibility. Jeep obviously failed to engineer their seat tracks
properly which almost caused me to lose control of my vehicle.
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25 Complaint
Number: 10334539 Incident Date: June 3, 2010 Date Added to File: June
4, 2010
Description of the Complaint:
Under normal use, the hollow steel tube supporting front of
driver's seat sheered completely on the side closest to the driver's side door
causing the chair to move 6" - 12" up and down and sideways during
normal operation.
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26 Complaint
Number: 10331412 Incident Date: June 12, 2009 Date Added to File: May
20, 2010
Description of the Complaint:
My drivers seat has broken twice. Im pretty much laying down
when I drive. I bought a replacement and that one broke too.
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27 Complaint
Number: 10328620 Incident Date: April 23, 2010 Date Added to File: May
3, 2010
Description of the Complaint:
My 1999 jeep grand cherokee has just had it's third failure
of the driver's seat frame. The first time that the seat frame broke back in
2002 it was covered under Warranty with chrysler. Chrysler replaced the seat
frame with a new seat frame. It broke again in 2006. This time I had it welded
and it lasted until april 2010 when it broke again! each time that this has
happened I was driving the car, while accelerating, and it snapped and threw me
backwards in the seat towards the rear seat area. Thankfully, I was able to control
the car each time and then placed temporary supports around the seat until I
could have the repair completed. I am planning to have the frame welded again
this time. I am sorry that I did not report this before now. I am a very
experienced driver and I am afraid to allow my young drivers in the household
to drive this jeep any longer. I am the only one to drive it.
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28 Complaint
Number: 10328401 Incident Date: August 1, 2009 Date Added to File: May 2,
2010
Description of the Complaint:
The brackets holding the driver's side seat have broken and
causes the seat to be unstable.
Details Discuss This Consumer Complaint at Forum
29 Complaint
Number: 10327060 Incident Date: April 16, 2006 Date Added to File: April
22, 2010
Description of the Complaint:
The contact owns a 1999 jeep grand cherokee. The contact
stated that while driving at approximately 60 mph, the front driver side seat
suddenly detached. The vehicle had not been inspected or repaired at the time of
the complaint. The failure mileage was approximately 100,000. The current
mileage was approximately 140,000.
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30 Complaint
Number: 10326310 Incident Date: October 13, 2009 Date Added to File: April 19, 2010
Description of the Complaint:
1999 jeep grand cherokee, track on drivers side has broken.
Poor design. Seat is now unsafe.
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31 Complaint
Number: 10317497 Incident Date: February 25, 2010 Date Added to File: March 7, 2010
Description of the Complaint:
The drivers seat keeps braking causing you to loose a safe
drivers control while driving this is the fifth time this happen in the last 2
years and not at the welded area different places.
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32 Complaint
Number: 10312020 Incident Date: September 15, 2009 Date Added to File: February 19, 2010
Description of the Complaint:
The seat bracket on my 1999 jeep grand cherokee broke while
I was driving causing the seat to "float" and move up and down on
that corner. I pulled over and looked under the seat to find a break on a piece
of flat steel that is used to raise the seat up and down with the electric
motors. There was no crash or other outside influence causing the seat to
break. It is unsafe to drive because the driver is not secure while making
turns. I think it is very dangerous if I was to be in a crash! the metal seems
very thin on these areas where the electric seat adjust has to "scissor
lift" up and down. I drive a lot across two states to pick up my children
- so I had someone weld the seat bracket back together. It held for about 3
months and now it is broke again. If the seat brackets are this weak, how will
it hold together in a crash??? please help me and others. I have heard of one
other person with a similar problem on a 2000 jeep cherokee (not
"grand").
Details Discuss This Consumer Complaint at Forum
33 Complaint
Number: 10298809 Incident Date: January 2, 2010 Date Added to File: January
9, 2010
Description of the Complaint:
1999 jeep grand cherokee laredo
4x4; driver side seat housing metal brackets broke. Very common issue with this
model. And extremely dangerous safety issue.
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34 Complaint
Number: 10298552 Incident Date: January 5, 2010 Date Added to File: January
7, 2010
Description of the Complaint:
My 1999 jeep grand cherokee front driver's seat has broken
in two spots. Front left weld and rear right weld. I am extremely fortunate
that the "break" of the weld did not happen while I was driving at a
"normal rate of speed", if it did, a severe and tragic accident could
have occurred. The main reason I am writing to you is the fact, during my
research for a "fix" or replacement seat, I stumbled across a few
websites with consumers, like myself, inquiring why this happened. We are not
talking about a handful, we are talking over a thousand entries of the same
issue happening to other consumers. And this is more than likely the tip of the
ice berg since many, many folks would never post to a blog or even use the
internet as a platform for complaint. Jeep chrysler should be responsible for
their poor quality. What will it take for the powers to be to do the right
thing by the consumer. Accidental death due to a car accident caused by poor
workmanship. Please advise. By the comments I have reviewed, this is a case of
poor quality and second class workmanship of the welds/frame of the seats in
these vehicles.
Details Discuss This Consumer Complaint at Forum
35 Complaint
Number: 10297580 Incident Date: December 30, 2009 Date Added to File: December 30, 2009
Description of the Complaint:
1. Normal wear and tear lead to the failure of the driver
seat anchoring. 2. The rear anchoring of the driver seat buckled under normal
conditions while driving. The metal broke at two locations causing the seat to
wobble severely making driving safely impossible. 3. According to jeep, the
entire seat must be replaced at my expense. Reinforcement welding could repair
the problem and prevent future failure of the driver seat during normal
operation.
Details Discuss This Consumer Complaint at Forum
36 Complaint
Number: 10296686 Incident Date: November 1, 2009 Date Added to File: December 22, 2009
Description of the Complaint:
The left front bracket on my driver's seat broke. The seat
now wobbles, and is extremely dangerous to drive. It is a 1999 jeep grand
cherokee. There was no mistreating of the vehicle, the bracket broke under
normal use. There have been multiple complaints of this exact same problem on
these vehicles. Someone may be seriously injured or killed if this issue is not
addressed.
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37 Complaint
Number: 10294992 Incident Date: March 20, 2007 Date Added to File: December
8, 2009
Description of the Complaint:
Heated seat shorted and burnt a hole in seat cushion and
under side of seat cover.
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38 Complaint
Number: 10293896 Incident Date: November 28, 2009 Date Added to File: November 29, 2009
Description of the Complaint:
I am facing another broken seat bracket on a 1999 jeep grand
cherokee. This is the second broken bracket I have had on the same seat in less
than 4 years. The last time I replaced it, the part cost $170. Now I'm told it
will cost me over $300. And that's just the cost for the part--it doesn't
include labor. This part being broken results in my vehicle being unsafe to
drive. If I were to be in an accident, I seriously doubt that my seat would
keep me safely within the seat. I hate even to think what could happen, but if
I'm traveling at 70 m.P.H. And I am hit, the momentum of my adult body would
not be protected by this faulty seat design. It needs to be remedied by the
manufacturer, chrysler corporation.
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39 Complaint
Number: 10284839 Incident Date: January 12, 2009 Date Added to File: September 22, 2009
Description of the Complaint:
I have a 1999 jeep grand cherokee and the drivers side front
seat bracket is cracked making the seat lopsided and poorly attached in the
case of an accident. I have never owned a car where the seat has broken in 35
years of car ownership.
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40 Complaint
Number: 10280891 Incident Date: June 18, 2006 Date Added to File: August
18, 2009
Description of the Complaint:
Drivers side seat bolts have pulled through the seat frame
that holds it to the car. Failure occurred 3 years ago. Cost for new frame and
installing was $850. So we keep the back seat folded forward so the front seat,
in the 'furtherest back' position, rests against the back seat and we have wire
twisted to hold the seat in place as best as possible. We were told since it
was out of warranty, chyrsler would not fix it, even though in our mechanic's
opinion it is obviously a flaw structure of the seat and not something that
should have happened with such low mileage. Vehicle was purchased new and
original driver is only driver (fortunately he is long legged) and since the
failure it is only driven to and from work (20 miles a day). Current mileage is
68,798.
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41 Complaint
Number: 10277573 Incident Date: May 13, 2009 Date Added to File: July
21, 2009
Description of the Complaint:
My driver seat on my 1999 jeep grand cherokee laredo has
broken off of the bracket, it is like sitting in a rocking chair, if I lean to
far back it will put me in the back seat. I have had it welded back together
once before, but that didn't last long.
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42 Complaint
Number: 10276954 Incident Date: June 6, 2009 Date Added to File: July
16, 2009
Description of the Complaint:
The contact owns a 1999 jeep grand cherokee. While driving
60 mph, the contact noticed that the driver's seat was wobbling. He noticed
that the bracket failed, which holds the seat in place. The vehicle was taken
to a local repair shop and the mechanic stated that the seat bracket failed.
The seat was not repaired. The repair would cost $150. The manufacturer stated
that no compensation would be provided because the vehicle was not under
warranty. The failure mileage was 101,000 and current mileage was 102,000.
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43 Complaint
Number: 10276204 Incident Date: March 18, 2008 Date Added to File: July 9,
2009
Description of the Complaint:
1999 jeep grand cherokee laredo
front driver seat broken off...Metal cleanly broke....Cannot find another seat
to replace it....Happened last year while driving.
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44 Complaint
Number: 10275374 Incident Date: May 11, 2005 Date Added to File: June
30, 2009
Description of the Complaint:
The frame of the seat in my 1999 jeep grand cherokee laredo
has broken, along with the carriage that the frame sits on--in 2 different
spots. There was no crash, or trauma of any kind delivered to the seat. The
failure of the seats carriage and frame cause me to pitch and yaw rather wildly
when I make turns even at low speeds. I am worried that the added stressed
placed on the remaining contact points betweent he carriage and the frame will
cause them to break as well.
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45 Complaint
Number: 10261900 Incident Date: February 1, 2005 Date Added to File: March 15, 2009
Description of the Complaint:
Drivers seat, left side support rail failure. Rail tore and
bolt broke through metal. Seat rail was replaced after failure.
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46 Complaint
Number: 10260222 Incident Date: February 1, 2008 Date Added to File: February 27, 2009
Description of the Complaint:
The contact owns a 1999 jeep grand cherokee. The contact
stated that the front driver's side seat frame failed. When he sat down in the
driver's seat, it immediately reclined backwards. He believes the failure is
due to poor design and has not taken the vehicle to a dealer. Through online
research, the contact found numerous complaints regarding the same failure he
was experiencing. The failure mileage was 100,000 and current mileage was
137,000.
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47 Complaint
Number: 10259085 Incident Date: June 21, 2008 Date Added to File: February
17, 2009
Description of the Complaint:
My driver's seat (back and frame) broke and I have come to
find that this is a problem that many jeep owners have.
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48 Complaint
Number: 10257555 Incident Date: January 5, 2009 Date Added to File: February
5, 2009
Description of the Complaint:
Driver side seat track for 1999 power seats has broken, I
seen several reports of this happening to jeeps, for some reason they are made
of garbage, the metal track just snaps and it can not be that i8 am heavy set
as I only weigh 155 lbs. Why have a seat belt on if the seat it self is not
bolted to floor as the track is broken?
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49 Complaint
Number: 10244670 Incident Date: October 7, 2008 Date Added to File: October 7, 2008
Description of the Complaint:
The contact owns a 1999 jeep grand cherokee. While
attempting to come to a stop, the contact noticed that the driver's seat
bracket had detached from the base of the seat. Prior to the failure, the
contact noticed that the driver's seat was gradually becoming loose. The vehicle
has not been diagnosed by the dealer. The current and failure mileages were
149,067.
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50 Complaint
Number: 10236570 Incident Date: April 1, 2008 Date Added to File: July
31, 2008
Description of the Complaint:
The contact owns a 1999 jeep grand cherokee. While driving
5-10 mph, the driver's side power seat has movable metal that connects and
broke on his vehicle. The front driver's side seat did not have any connection
to the actual vehicle. The dealer stated that the entire seat track would have
to be replaced at an estimated cost of $550. The failure mileage was 155,000
and current mileage is 174,000.
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51 Complaint
Number: 10153627 Incident Date: March 19, 2006 Date Added to File: March
24, 2006
Description of the Complaint:
I have a 1999 jeep grand cherokee with aprox. 77,000 miles.
I noticed the driver seat was rocking from side to side, upon further
inspection. I saw 2 broken parts in the base support of the seat. This can
cause instability and end with a crash. This car is too new to have a problem
like this.
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52 Complaint
Number: 10123712 Incident Date: May 26, 2005 Date Added to File: May
31, 2005
Description of the Complaint:
My driver side seat broke completely from the tracks. The
metal holding the seat to the tracks broke completely while my wife was driving
the car. Chrysler jeep says that the car is out of Warranty and now I have to
pay $800 to repair at the jeep dealer.
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53 Complaint
Number: 10081059 Incident Date: November 20, 2003 Date Added to File: July 14, 2004
Description of the Complaint:
Driver's side seat left bracket that attaches to the support
to the car broke while driving. This leaves the left side of the seat lower and
basically unattached to the car. Took the vehicle back the the dealer and was
told because it was out of Warranty they would fix it for parts and labor.
Brought up the potential danger and asked if there was a recall for this and
was told no.
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54 Complaint
Number: 10080654 Incident Date: July 9, 2004 Date Added to File: July
9, 2004
Description of the Complaint:
The drivers seat left front corner has broken due to thin
metal used to manufacture this part..Shoud be a recall on this as it could
cause a loss of control situation if it breaks while driving vehicle.
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55 Complaint
Number: 10072925 Incident Date: May 16, 2004 Date Added to File: May
20, 2004
Description of the Complaint:
The driver's side seat has failed twice; the first time 2
years ago, when the bolts holding the seat the the frame broke, causing the
seat to "float in the seat railing, and again this week, where the frame
holding the seat broke. In both cases, I believe this could lead to an
significant increase in injury, should the vehicle get into an accident. When I
spoke with both the dealership & chrysler, they said as the vehicle was out
of warranty, they would do nothing about it. When I brought up the potential
danger, they wanted me to submit my bills for review, documentation they can
get from the dealership.
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56 Complaint
Number: 10055235 Incident Date: January 14, 2004 Date Added to File: January 16, 2004
Description of the Complaint:
The driver side seat front left support broke while driving.
This caused the seat front corner to lower. The seat is mobile. The cause of
the failure is yet to be determined.
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57 Complaint
Number: 10008008 Incident Date: August 1, 2002 Date Added to File: February
24, 2003
Description of the Complaint:
Drivers seat track mechanism on lt. Front corner, snapped,
causing the seat to become loose and not secure
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58 Complaint
Number: 8015082 Incident Date: July 29, 2002 Date Added to File: July
30, 2002
Description of the Complaint:
While driving at 25 mph, the drivers upper lower seat frame,
snapped off. Manufacturer was notified.
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59 Complaint
Number: 764174 Incident Date: October 1, 1999 Date Added to File: July 17, 2002
Description of the Complaint:
Drivers seat breaks loose, door stop cracks, drive line
whine over 40 mph.
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60 Complaint
Number: 760452 Incident Date: March 25, 2002 Date Added to File: April
15, 2002
Description of the Complaint:
Noticed that the seat felt like it wobbled but could not
readily detect problem. After problem appeared to worsen I made a thorough
check. I found that at the front left corner of the drivers seat the metal had
failed around the point of attachement to the floor/chassis. This left the seat
basically unattached at this point. I plan on contacting the original
dealership today to determine repair process.
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61 Complaint
Number: 8002366 Incident Date: December 10, 2001 Date Added to File: January 17, 2002
Description of the Complaint:
While driving seat began to wobble and rock. Dealer has
inspected vehicle and stated that the pedestal and seat tracks were fatigued
and split. Please provide further details.
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62 Complaint
Number: 8001408 Incident Date: December 10, 2001 Date Added to File: January 3, 2002
Description of the Complaint:
Consumer was backing vehicle out of driveway traveling 5mph
when driver's seat broke loose. Dealer was contacted for replacement seat/
pedestal and metal tracks. Please provide further details.
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63 Complaint
Number: 898036 Incident Date: September 19, 2001 Date Added to File: October 19, 2001
Description of the Complaint:
Driver's side seat frame that supports seat broke. Consumer
took vehicle to dealer, and they said it was not under warranty. Consumer felt
this was a manufacturer's defect.
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64 Complaint
Number: 889951 Incident Date: n/a Date Added to File: June 7, 2001
Description of the Complaint:
Driver seat has became loose for 3rd time. Dealer keeps
replacing seat rail with same design part, but defect keeps reoccurring. Please
provide further infomation.
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65 Complaint
Number: 743377 Incident Date: February 12, 2001 Date Added to File: April 9, 2001
Description of the Complaint:
Seat is loose and rocks, taken to dealer once for repair.
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2000 Jeep Grand Cherokee Seat
Complaints
1 Complaint
Number: 10512003 Incident Date: May 14, 2013 Date Added to File: May
14, 2013
Description of the Complaint:
The front seat bracket has broken along with many others.
This issue needs to be recalled before there is a fatality.
2 Complaint
Number: 10491502 Incident Date: January 1, 2013 Date Added to File: January
5, 2013
Description of the Complaint:
Driver's seat front outboard attach point failed during
normal use. The failure was in the frame of the seat base where it attaches to
the seat adjustment track. This is a manual adjust seat. I am original owner
and of average build. Vehicle has never been involved in a collision, abused in
any way, and has been maintained in excellent condition. I conducted my own
informal investigation. The seat base frame where it attaches to the seat track
is a light weight sheet metal stamping. The holes in the stamping that accept
the seat track attachment studs are significantly oversize compared with the
size of the stud. The seat track stud is fastened to the seat base with a bare
nut that is only slightly larger than the hole diameter. This results in the
nut bearing down on a very small surface area of the sheet metal. High stress is
created at these points, especially if the nut is not exactly centered on the
oversize hole. Also, the front attach points are several inches to the rear of
the front edge of the seat frame, further increasing forces on these points for
any rearward force on the upper seat back. Over time during normal use, this
resulted in stress cracking and subsequent fatigue failure of the sheet metal.
During a high impact event such as a rear-end collision, this could cause
sudden failure of the seat attach points, resulting in loss of control of the
vehicle, injury to the front seat occupant, and injury to anyone seated in the
rear seat behind the front seat occupant. A simple flat washer or other
reinforcement of the holes in the seat base sheet metal could prevent this mode
of failure. I recommend that any vehicle equipped with seats of this design
have the seats inspected for cracks in the sheet metal base, repaired or
replaced if necessary, and have the seat attachment points reinforced with
heavy washers.
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3 Complaint
Number: 10489227 Incident Date: December 18, 2012 Date Added to File: December 19, 2012
Description of the Complaint:
The contact owns a 2000 jeep grand cherokee. The contact
stated that the driver's side seat connection was fractured. The contact
discovered the failure once he sat in the seat and discovered a portion of
metal was fractured. The vehicle was not taken to the dealer. The manufacturer
was not notified. The failure mileage was 153,000.
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4 Complaint
Number: 10465136 Incident Date: December 15, 2011 Date Added to File: July 10, 2012
Description of the Complaint:
The contact owns a 2000 jeep grand cherokee. While parked,
the contact noticed that the front drivers seat began to wobble from side to
side and from front to back. The vehicle was taken to the dealer for a
diagnostic test. The technician stated that the seat frame would have to be
replaced. The vehicle was not repaired. The approximate failure mileage was
150,000.
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5 Complaint
Number: 10448414 Incident Date: February 8, 2011 Date Added to File: February 18, 2012
Description of the Complaint:
The motors on the front seats were broken when I bought it,
and I noticed that the driver's seat seemed wobbly. Shortly after purchasing
the jeep the driver's seat brackets got worse, shifting when I got in and
recently broke through. After the bracket broke, the airbag warning light began
going off when I go around a corner or curve and the seat shifts. Began
researching and found this was a common problem with many thousands of
complaints. I've left instructions with my family to sue jeep if I die or get
seriously injured in an accident because I can't afford to buy a different car
and can't sell this jeep with a broken front seat.
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6 Complaint
Number: 10445197 Incident Date: January 12, 2005 Date Added to File: January 25, 2012
Description of the Complaint:
The seat frame on the driver's seat broke, causing the seat
to wobble precariously while driving. I had it welded, but it subsequently
broke in another place. Based on internet research, I repaired that break with
a bolt and nut. Subsequently, the frame broke in another place. I attempted
another repair, with poor results. It has now broken again, in a fourth place.
The seat frame is made of rather thin steel, not as thick as that of a good
cooking pot. The seat has not been abused or misused in any way, and I find by
internet research that this is a common problem. My mechanic described the seat
frame as being "made from a soup can." this is a very dangerous
situation, and I hesitate to replace it with a (quite expensive) used
replacement, as I fear it will only break again.
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7 Complaint
Number: 10443583 Incident Date: January 4, 2010 Date Added to File: January
12, 2012
Description of the Complaint:
Drivers side seat bracket at base of seat broke, the seat is
no longer stable, if involved in an accident the seat and seatbelt combination
could prove more dangerous than the accident itself, if the bracket breaks all
the way while driving this could cause a major accident!! I am just learning
that this is a common problem. This needs a recall, very dangerous!!!
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8 Complaint
Number: 10443214 Incident Date: January 3, 2012 Date Added to File: January
9, 2012
Description of the Complaint:
The right fwd seat track mount has broken its welds. The
demographics of my family are all normal weight 195 and under and the vehicle
is used mainly for on road trips and barely ever travels off road. During a
internet search for a replacement seat track that yielded no results and a
dealer visit with a quote of 400 dollar fix. I have lost any respect for the
manufacturer that seems to cut corners where they can put the general public in
danger by the use of their product.
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9 Complaint
Number: 10442665 Incident Date: January 1, 2006 Date Added to File: January
6, 2012
Description of the Complaint:
The driver's seat bracket or mount is broken and the seat is
set facing slightly toward the left pillar. In investigating this situation we found
that bracket failure is a very common occurrence for this model. This is a
hazardous condition and warrants a recall due to its frequency. This is my
wife's vehicle and she is unsure about when the failure first occurred.
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10 Complaint
Number: 10442529 Incident Date: July 13, 2011 Date Added to File: January
5, 2012
Description of the Complaint:
While driving my jeep grand cherokee the drivers front seat
began to rock. When I got home I checked the seat and found that the metal
frame had cracked in three places. I did some temporary repairs which did not
last very long. I then did some research and found that many other jeep owners
had the same problem. This problem is a safety hazard, and is a dangerous. Any
help you could give me with this problem would be appreciated. I feel that
chrysler should do a recall for this problem.
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11 Complaint
Number: 10439101 Incident Date: October 19, 2005 Date Added to File: December 8, 2011
Description of the Complaint:
The bracket under the seat snapped in a few different
places, it looks like it was bad welding. I found online that many people had
the same problem. I have tried to weld it back into place, but it only breaks
again and again. It makes my seat very uncomfortable and it used to squeak, but
I found a way to fix the squeak on my own. The whole seat moves forward because
the back is not attached at all, very unsafe.
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12 Complaint
Number: 10435070 Incident Date: July 12, 2011 Date Added to File: November
9, 2011
Description of the Complaint:
Driver's seat frame is broken, not due to abuse or any use
outside of normal use.
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13 Complaint
Number: 10434293 Incident Date: November 1, 2011 Date Added to File: November 4, 2011
Description of the Complaint:
The frame on the drivers seat on my 2000 jeep grand cherokee
snapped in half which needs replace or welded.. I feel it is unsafe to drive.
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14 Complaint
Number: 10430894 Incident Date: October 15, 2011 Date Added to File: October 19, 2011
Description of the Complaint:
Front bracket holding driver's seat broke. Front driver's seat
now rocks from front left corner to rear right corner. Driver's seat is
unstable.
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15 Complaint
Number: 10425234 Incident Date: June 17, 2010 Date Added to File: September
13, 2011
Description of the Complaint:
This vehicle did much like the previous owner's complaint's
with the driver's seat. I had pulled in to a parking space and the seat just
collapsed. I'm fortunate that I wasn't driving but trying to park. Why haven't
NHTSA entered a recall on this??? I'm trying to get the seat welded as I can't
afford to buy another seat or another vehicle. This is a very dangerous
situation that needs to be addressed. As long as I've owned cars I've never
experienced any seat just breaking apart like this one did. Someone will get
killed if this happens while driving. The frame shouldn't give way like this.
It must be failure on the type of steel that is being used on the frames.
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16 Complaint
Number: 10425126 Incident Date: July 15, 2011 Date Added to File: September
12, 2011
Description of the Complaint:
The drivers side seat brackets that hold the seat in place
have given way. The seat now rocks side to side & front to back. It needs
some serious repair. This is not something that should happen due to normal
wear and tear, but it did. I hope nothing worse happens to the seat as I try to
find some way to repair it. Almost 3,000 people on one website alone have
reported having problems with the drivers side seat brackets on jeep grand
cherokees.
(http://vlane.Com/poll/30/2001-jeep-grand-cherokee-has-your-driver-side-front-seat-broken-on-this-jeep)
there really should be a safety recall regarding this faulting design &
manufacturing. It is only a matter of time before someone is killed driving at
high speed only to hit a bump in the road & have their seat completely
break apart from the brackets & end up looking at the ceiling of the
vehicle after the seat falls backwards.
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17 Complaint
Number: 10415323 Incident Date: July 20, 2011 Date Added to File: July
27, 2011
Description of the Complaint:
Driver seat broken rail. Seat started sqeaking then fell
apart completely.
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18 Complaint
Number: 10408922 Incident Date: December 12, 2010 Date Added to File: June 26, 2011
Description of the Complaint:
Own a 2000 jeep grand cherokee laredo
and front drivers seat carriage has broken due to a poor design. Started
squeaking and poorly built metal frame will crack and come loose from
foundation leaving you looking at the overhead while taking off from a green
light. Very dangerous! does someone need to die before jeep notices this is a
factory problem and issue a recall for this potentially life and death issue?
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19 Complaint
Number: 10408937 Incident Date: June 19, 2011 Date Added to File: June
26, 2011
Description of the Complaint:
2000 jeep grand cherokee, blend doors, and drivers seat.
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20 Complaint
Number: 10407589 Incident Date: June 5, 2009 Date Added to File: June
20, 2011
Description of the Complaint:
The contact owns a 2000 jeep grand cherokee limited. The
contact stated that the front driver seat would continuously fail and would
move independently while the vehicle was in motion. The brackets for the seat
were replaced four times by an independent mechanic who advised the contact
that the failure continuously recurred due to the weakness of the metal. The
failure mileage was 85,000 and the current mileage was 137,000.
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21 Complaint
Number: 10406691 Incident Date: May 18, 2011 Date Added to File: June
13, 2011
Description of the Complaint:
Driver's seat mounting bracket broke on front left side
causing seat to wobble.
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22 Complaint
Number: 10397958 Incident Date: April 17, 2011 Date Added to File: April
26, 2011
Description of the Complaint:
The contact owns a 2000 jeep grand cherokee. The contact was
driving 25 mph when the front driver seat bracket fractured. The contact
referenced numerous complaints found online regarding the driver side seat
bracket for his year, make and model. The manufacturer was not contacted nor
was the vehicle taken to the dealer for diagnostic testing or repairs. The
failure mileage was 215,000.
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23 Complaint
Number: 10392974 Incident Date: January 16, 2011 Date Added to File: March 26, 2011
Description of the Complaint:
Front driver seat bracket (left side) has broken, and the
back of the seat, right side is broken which makes the seat lean to the right.
Tried to weld and now the front part of the bracket has completely broken off.
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24 Complaint
Number: 10392201 Incident Date: March 18, 2011 Date Added to File: March
19, 2011
Description of the Complaint:
Front driver's side seat frame has cracked and is now
completely separated from the floorboard. I have had it repaired once already
by welding the seat back together. Clearly, with the number of complaints about
this exact problem on the internet, there is in issue.
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25 Complaint
Number: 10383404 Incident Date: January 20, 2011 Date Added to File: February 20, 2011
Description of the Complaint:
I was driving down the road at about 40 mph and my seat
started to wobble. I stopped the vehicle and looked at the seat. The seat bracket
had broken. There was no known strain on the seat and no accident. I'm still at
work so I haven't been able to try and find replacement parts yet. A few months
ago a coworker with the same vehicle had his seat break completely and he ended
up laying down in the car.
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26 Complaint
Number: 10381078 Incident Date: September 17, 2010 Date Added to File: February 8, 2011
Description of the Complaint:
2000 jeep grand cherokee .. Driver and passenger seats broke
from bottom brackets ... Very dangerous. My driver and passenger seats are
unattached to the floor and are loose ...There are alot of complaints on this
models!
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27 Complaint
Number: 10380670 Incident Date: December 10, 2010 Date Added to File: February 3, 2011
Description of the Complaint:
Drivers seat frame and seat broken.
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28 Complaint
Number: 10380085 Incident Date: April 12, 2009 Date Added to File: February
3, 2011
Description of the Complaint:
Driver seat frame broken. Regular driving just snapped
temporary fix with a c clamp. Not safe, what good is having a seat belt on if
your seat is not secure?
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29 Complaint
Number: 10376740 Incident Date: May 1, 2010 Date Added to File: January
14, 2011
Description of the Complaint:
The driver's side seat in my 2000 jeep grand cherokee, got
wobbly and eventually broken one side of the rails to the point where the seat
has become dangerously wobbly and uncomfortable to sit in.
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30 Complaint
Number: 10376594 Incident Date: December 29, 2010 Date Added to File: January 13, 2011
Description of the Complaint:
2000 jeep grand cherokee laredo , I was driving to work 80
mph on the highway and all the sudden my seat driver broke I nearly crashed I
spun three times before coming to a stop...... Two days later my bothers driver
seat broke. I did some research online and this is a systemic problem. I am
even considering legal action. I could have died, try to explain that to my
wife that I died because the driver seat broke.
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31 Complaint
Number: 10375531 Incident Date: June 15, 2005 Date Added to File: January
10, 2011
Description of the Complaint:
No event caused this failure . Car has not been in accident
or misused ever. The drivers seat broke free from the sliders. Metal actually
ripped around bolts. Caused seat to fall backward as I was driving. Currently
have seat clamped to seat bracket as I look for new ones. Jeep swears its not a
big problem as it made millions of grand cherokees. Seats can't be found in
junk yards and thousands of complaints online. I wonder how many have been
injured or died because of accidents caused by seat failure. Guess its hard to
tell as I am sure failure of seat blamed on accident most of time.
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32 Complaint
Number: 10375629 Incident Date: June 1, 2008 Date Added to File: January
5, 2011
Description of the Complaint:
I have a 2000 jeep grand cherokee laredo
4x4. About a year or more ago, my front driver's seat began to
"wobble"... It was only a very minuscule amount at first, but has
gradually increased in severity and is now a completely broken seat. The left
side of the driver's seat can completely be lifted up on its side and is fully
detachable. The brackets and seat mount under the seat have broken completely
and the metal is snapped. This is a very serious problem as the driver seat may
completely detach sporadically during operation. Visiting a body shop at the
beginning of 2010 I was told that replacing the seat would cost at least
$500.00 and that the most cost efficient method would be to consider a
replacement seat from the junk yard. As I began searching around for seats, I
began to notice a very strange pattern: all the jeep's with my make and model
from about 1999 to at least 2003 or 2004 had their front seats already missing
within a matter of days upon their initial arrival to the junk yard. It was
almost impossible to find a driver's seat that would fit my make and model
because others around the country were. Confronted with this irony, I began to
search online for remedies to my issue and to see if other consumers had faced
similar problems with their jeeps. I was astonished and deeply disturbed to
find their was a web page filled with comments from other consumers
experiencing the same exact issue with the driver's seat and in some cases, the
driver's seat had detached during vehicular operation (for example, while
making right turns). These comments dated back to 2007 and majority of them, if
not all, dealt with jeep grand cherokee laredos from the year 2000. This is a
major problem and there is a proven track record of this seat defect. The
number of cases is too large to be irony. Please advocate for a recall on
behalf of consumers who are facing this.
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33 Complaint
Number: 10374831 Incident Date: August 7, 2008 Date Added to File: January
5, 2011
Description of the Complaint:
2000 jeep grand cherokee driver seat frame broke. Began
wobbling then cracked while I was driving the vehicle causing the seat to fall
forward then backwards.
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34 Complaint
Number: 10372077 Incident Date: August 1, 2010 Date Added to File: December
22, 2010
Description of the Complaint:
The contact owns a 2000 jeep grand cherokee laredo.
The contact was driving approximately 30 mph when the driver seat fractured.
The vehicle was taken to a local mechanic and the mechanic referred the contact
to the dealer. He then called the dealer and was advised that the driver seat
would need replacing. The manufacturer was not contacted to report the failure.
The vehicle was not repaired. The approximate failure mileage was 82,000 and
the current mileage was 85,000.
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35 Complaint
Number: 10369239 Incident Date: December 1, 2010 Date Added to File: December 5, 2010
Description of the Complaint:
Seat brackets under driver seat have broken, which causes
seat to move when going around bends, getting in and out of seat. The way the
bracket has broken, the seat can physically be lifted up off the floor. We
removed the seat, there is only 1 of the 4 brackets not broken, so if the last
one would break the seat could tip over or fall backwards or forwards. If you
would go around a bend, you would either hit up against the door or against the
console depending on which direction you turn. If you would have to slam on the
brakes the seat would fly forward into the steering wheel. We have fixed the
seat once by rewelding the brackets, and they broke again, so we now have
completely replaced the seat with a seat from a different jeep. After the
initial repair, it took about a year for it to break again.
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36 Complaint
Number: 10366717 Incident Date: November 16, 2010 Date Added to File: November 18, 2010
Description of the Complaint:
The contact owns a 2000 jeep grand cherokee. The contact was
sitting in the vehicle when he heard a noise in the drivers seat. When he
started driving, the seat began wobbling out of control. When he inspected it,
he noticed two cracks in the seat frame. The vehicle was not repaired. The
contact called the dealer and was told that they had to repair the entire
frame. The manufacturer was not been notified. The current and failure mileages
were approximately 150,000.
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37 Complaint
Number: 10365569 Incident Date: November 1, 2010 Date Added to File: November 13, 2010
Description of the Complaint:
Drivers seat apparently cracks, starts squeaking, wobbles
and then breaks. I have taken it to be welded three times now and each time it
lasts from a couple of months to a couple of years before the problem occurs
again. It has now broken for the forth time. Electric seat motor also fails to
lift the seat under its own power without helping by pulling the seat forward
while selecting the seat forward position on the seat motor control.
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38 Complaint
Number: 10365206 Incident Date: November 1, 2010 Date Added to File: November 10, 2010
Description of the Complaint:
Without any prior signs, the frame on the underside of the
front seat my 2000 jeep grand cherokee broke. It appears that the metal near
the bolt was weak and simply snapped. After searching online, it appears that
this is a common problem. Fortunately I haven't had the problem with the seat
turning into a rocking chair yet but I fear that it is inevitable. This vehicle
has less than 50,000 miles on it and has never been used for anything more than
normal everyday driving. I find it disgusting that the manufacturer has not
done a recall on an issue that ranges for a number of model years and is
instead forcing us to pay to make our cars minimally safe. When you purchase a
car, you don't expect the metal in it to just break!
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39 Complaint
Number: 10363763 Incident Date: September 1, 2010 Date Added to File: November 2, 2010
Description of the Complaint:
2000 jeep grand cherokee ltd. Is riddled with safety
problems. Chief among them is the drivers side seat frame. Bottom part of the
seat frame has busted in several places. This is a serious matter and
daimler/chrysler should be held accountable. New seats are not easy to find and
if you can find one the price is astronomically outrageous.
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40 Complaint
Number: 10362601 Incident Date: October 19, 2010 Date Added to File: October 27, 2010
Description of the Complaint:
The contact owns a 2000 jeep grand cherokee. The contact
stated while driving under normal conditions, the driver side seat frame
fractured. The contact stated that the seat would feel loose for some time
before fracturing. The vehicle was not inspected or repaired. The failure and
current mileage was 130,000. Updated 01/13/11
the consumer believed the failure was due solely due to inadequate material
used in the manufacturing of the seat frame and mount assemblies. The consumer
was informed the mount was no longer available from chrysler. Updated 01/25/11.
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41 Complaint
Number: 10362240 Incident Date: October 23, 2010 Date Added to File: October 25, 2010
Description of the Complaint:
The contact owns a 2000 jeep grand cherokee. While the
contact was driving approximately 35 mph, approaching a traffic stop signal,
the front driver seat abruptly moved in the backward position without
assistance. The vehicle was driven to the side of the road and inspected. The
contact stated an unknown part disengaged underneath of the seat. The vehicle
resumed with caution. The vehicle was not diagnosed or repaired. The failure
mileage was approximately 150,000. Updated 02/03/11 the consumer stated the front driver's side seat
broke. The steel bracket which attached the seat to the frame snapped and
broke. Updated 03/17/11
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42 Complaint
Number: 10362125 Incident Date: September 20, 2010 Date Added to File: October 24, 2010
Description of the Complaint:
The tabs that hold my driver's side seat to the track
assembly on my 2000 jeep grand cherokee laredo
have completely broken. The dealership quoted $500+ to fix their faulty
product. The incident happened while merging onto I-75 near atlanta
and I wound up laying in my back seat. I know that I am not alone in this issue
as I have checked several forums and junk-yards all of whom report the it as a
common occurrence. Chrysler's chosen viewpoint of not fixing a severe safety
concern is unacceptable.
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43 Complaint
Number: 10362085 Incident Date: October 1, 2010 Date Added to File: October 23, 2010
Description of the Complaint:
The metal frame holding the driver's seat in place broke in
two places.
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44 Complaint
Number: 10360938 Incident Date: October 17, 2010 Date Added to File: October 17, 2010
Description of the Complaint:
About six months ago, I heard a snap and felt the right side
of my driver's seat in my 2000 jeep grand cherokee laredo
become loose and wobble. Today, 10/17/ 2010, as I exited my jeep I heard
another snap and discovered that the bolts connecting my seat to the vehicle
had broken. The seat is completely disconnected from the vehicle. I weigh 185
lbs and have been the owner of the vehicle since august 2004. The safety issue
has not yet been repaired. If there were an accident, it is possible that I
along with the seat could be ejected from the vehicle.
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45 Complaint
Number: 10360216 Incident Date: May 1, 2010 Date Added to File: October
13, 2010
Description of the Complaint:
Drivers seat frame is broken.
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46 Complaint
Number: 10356644 Incident Date: September 20, 2010 Date Added to File: September 20, 2010
Description of the Complaint:
The bracket of my seat frame that hold on my seat of my
grand cherokee laredo 2000 broke, all three of them are broken, I felt
something off with the seat but never saw anything, and today the seat got out
of place completely almost causing me to get into an accident, I check on the
internet and there's a lot of people with the same exact problem. This is a
safety concern!!
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47 Complaint
Number: 10355877 Incident Date: August 10, 2010 Date Added to File: September 16, 2010
Description of the Complaint:
I have a 2000 jeep grand cherokee which I've had for about 7
years now. About 6 months ago, the bracket on my drivers side front seat broke.
I replaced it and about two months later the metal seat frame on the same side
broke and I'm in the process of looking for replacement. Apparently from what
I've gathered online through numerous website, this is a very common problem
with the jeep. Poor quality...Very unsafe.
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48 Complaint
Number: 10356017 Incident Date: August 20, 2010 Date Added to File: September 16, 2010
Description of the Complaint:
A few months ago I noticed the drivers seat of my 2000 grand
cherokee began to make popping noises when I would turn corners or accelerate.
Just the other day when I accelerated from a stop, there was a loud pop and my
drivers seat turned into a rocking chair. It tipped all the way back to the
back seat nearly causing me to loose control and crash into the car in front of
me. I took my jeep into the dealership and they quoted me a price of more than
a thousand dollars to replace the seat bracket. I then did some research on the
internet and found that there are hundreds of others that have the same
problem. There is definitely a safety problem and why is there not a recall?
does it take people being killed to get something done? I can not afford to put
over a thousand dollars into my jeep at this time and others have had the seats
welded but the welds do not hold.
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49 Complaint
Number: 10355009 Incident Date: September 11, 2010 Date Added to File: September 11, 2010
Description of the Complaint:
The driver's side front seat has a rail on the top left side
where the bolt will break through the rail causing the driver to loose control
of the vehicle, injure themselves and others in and out of the vehicle. I have
only experienced the squeaky sounds that happen just before the break. I did a
search for complaints on several websites and found at least 1500 complaints on
the this subject, per website. Why are we waiting for a death or injury for the
dealer to fix this problem?? this problem has the potential to do so!! from the
investigating I have done no one could have caused the problem but the
manufacturer itself. The solution to this problem is to replace the defective
rail. I will not do this at my own cost. I would encourage others to complain
here and chrysler corporate.
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50 Complaint
Number: 10354155 Incident Date: August 7, 2008 Date Added to File: September
7, 2010
Description of the Complaint:
Drivers seat track/bracket and bolts that bolts the seat to
the unibody frame broke during normal operation.
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51 Complaint
Number: 10351827 Incident Date: June 10, 2010 Date Added to File: August
25, 2010
Description of the Complaint:
I think it is ridiculous that a drivers seat can completely
break from everyday use . My seat ( and hundreds, maybe thousands of others
that I've seen on-line) just decided to break one day . Welds - welds- I'm a
welder and I do not understand how a car - 2000 jeep grand cherokee - can be
put on the market and a total failure of a drivers seat can occur . It is just
inexcusable and I cant believe there was never a recall for this . I wonder how
many people have been killed from this defect . I'm sure there have been many
and many others severely injured because of this horrible failure . I seriously
don't know of any other vehicle that this happens to . I've owned many cars and
have many friends and relatives who have owned cars and not one has ever had a
seat where the welds completely snapped off - just broke at all the welds -
like the 2000 grand cherokee . You want proof ? go online and google search
this topic and you will see hundreds of similar complaints . I was not able to
re-weld this seat because the damage was so severe . I had to replace the
entire seat new .... Because no junk yards or online services ( e-bay ) have
any used ones available because the problem is so widespread . This is a very
serious and potentially dangerous- very dangerous defect and I feel there
should be a recall on this particular vehicle . I really can't believe there
hasn't been one . I'm sure if you stress - tested this vehicle you would have
found the defect in the first place . I'm only 185 pounds so my weight could
not have caused complete breakage . I just got in the vehicle one day and the
whole seat just snapped right off the frame ! how was this not discovered by
jeep during testing ? I believe it was and was just overlooked because it was
already in production and would have been to costly . Bottom line is this is a
very dangerous vehicle because of this seat defect thank you
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52 Complaint
Number: 10351879 Incident Date: August 10, 2010 Date Added to File: August 25, 2010
Description of the Complaint:
The front seat in my 2000 jeep grand cherokee had broke. The
welds and bolts have broke.
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53 Complaint
Number: 10351192 Incident Date: August 21, 2010 Date Added to File: August 22, 2010
Description of the Complaint:
2000 jeep grand cherokee: while making a left hand turn, the
left front driver's side seat rail detached from the floor rail. The steel was
weak and the bolt holding it down appears to have "ripped" right
through the steel rail. Now the front left corner of the seat moves up and down
about six inches. This is, hopefully, a one-time failure, but very dangerous. I
haven't found a replacement yet. Thousands of people have complained about this
problem. There should be a recall.
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54 Complaint
Number: 10348986 Incident Date: April 10, 2010 Date Added to File: August
12, 2010
Description of the Complaint:
2000 jeep grand cherokee broken drivers seat. Frame for seat
has failed in three places. I am 5'10" at 180 lbs and of average build. I
am the second owner and have owned the jeep since 2004. I have taken good care
of this jeep and provided regular maintenance since I purchased it. The seat
frame connecting to the floor failed causing the seat to become unstable. I
repaired the bracket with welding. A second failure occurred between the frame
weld to the upright seat support causing the seat to recline uncontrollably.
This failure occurred during operation and nearly caused an accident. The
should be recalled and fixed before someone is seriously injured.
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55 Complaint
Number: 10348561 Incident Date: August 9, 2010 Date Added to File: August
10, 2010
Description of the Complaint:
Driver side seat broke on 2000 jeep grand cherokee laredo.
Seems to be the frame on front and rear now it wobbles.
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56 Complaint
Number: 10348124 Incident Date: February 17, 2010 Date Added to File: August 9, 2010
Description of the Complaint:
The driver seat on my grand jeep cherokee 2000 just broke.
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57 Complaint
Number: 10346465 Incident Date: November 10, 2009 Date Added to File: July 31, 2010
Description of the Complaint:
My jeep grand cherokee laredo
seat frame is broken.
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58 Complaint
Number: 10344047 Incident Date: February 10, 2008 Date Added to File: July 19, 2010
Description of the Complaint:
Front seat on 2000 jeep grand cherokee broke away from the
mounting frame.
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59 Complaint
Number: 10343100 Incident Date: June 14, 2009 Date Added to File: July
14, 2010
Description of the Complaint:
2000 jeep grand cherokee laredo.
Front driver-side seat frame broke at the lower left front base leg. Had to be
welded.
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60 Complaint
Number: 10342794 Incident Date: January 4, 2010 Date Added to File: July
12, 2010
Description of the Complaint:
The weld on my set in my 2000 grand cherokee broke loose
while driving. All welds are currently broken except for one. Seat has not been
replaced because replacement parts are hard to find.
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61 Complaint
Number: 10342459 Incident Date: July 1, 2010 Date Added to File: July
10, 2010
Description of the Complaint:
2000 jeep grand cherokee laredo.
Front driver's seat started to wobble/rock and then broke. A welder friend
tried to braze it back together, held for 2 days broke again. Off to junkyard
to find whole new seat. Looking online this is a wide-spread problem. An
obvious defect and should be recalled. Dealership wants $800-1000 to fix.
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62 Complaint
Number: 10341399 Incident Date: March 10, 2008 Date Added to File: July 4,
2010
Description of the Complaint:
2000 jeep grand cherokee driver seat just normal driving the
seat broke causes extreme back pain. Breaks constantly in 4 different areas
first break was a bracket. Have welded the parts multiple times.
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63 Complaint
Number: 10340318 Incident Date: June 21, 2010 Date Added to File: June
27, 2010
Description of the Complaint:
I own a 2000 grand cherokee laredo.
The drivers side seat is broken and wobbling. I had it welded by a mechanic
about a year ago and now it is completely broken off the frame and I am unable
to drive it due to the extreme lack of safety. I saw many, many complaints
exactly the same for this car online. When is chrysler going to be held
accountable for this?
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64 Complaint
Number: 10339444 Incident Date: January 6, 2009 Date Added to File: June
22, 2010
Description of the Complaint:
I sat in my drivers seat and the metal frame broke where the
screw attached to the glides.
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65 Complaint
Number: 10339609 Incident Date: June 21, 2010 Date Added to File: June
22, 2010
Description of the Complaint:
While braking to avoid a collision with another vehicle the
mounting brackets on my driver seat broke, sending me forward into the steering
wheel. At this time that problem has not been fixed although I have an
appointment to have the seat looked at. The seat mountings and supports are
visibly cracked in two places and the entire seat rocks back and forth.
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66 Complaint
Number: 10339206 Incident Date: June 17, 2008 Date Added to File: June
20, 2010
Description of the Complaint:
2000 jeep grand cherokee laredo.
Driver's seat is broken on the base/tracks. Poor design caused breakage. Very
unsafe and very expensive to fix through dealerships. My dealership is closed
as well, so it is difficult to find a replacement.
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67 Complaint
Number: 10334781 Incident Date: May 30, 2010 Date Added to File: June
6, 2010
Description of the Complaint:
Driver's seat frame broke in several places: all four
"legs" as well as cross-member in small of back. Metal snapped
through completely rending the seat first wobbly, then twisted and bent, then
finally completely detached from car.
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68 Complaint
Number: 10331772 Incident Date: August 1, 2009 Date Added to File: May
22, 2010
Description of the Complaint:
1. Sat on drivers seat of 2000 grand cherokee laredo
2. Drivers seat frame broke. Upon inspection 4 weld points had broken and metal
was fatigued. Average person weight is ~200 lbs (not excessive). 3. Re-welded
frame after replacement couldn't be found at salvage yards due apparently to
the same failure. We're lucky this didn't happen while driving. Plenty of
forums and blogs about this same failure and I came here after finding a link
on one of them to this site: http://www.Carsurvey.Org/reviews/jeep/grand_cherokee/r98227/comments/page-4/.
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69 Complaint
Number: 10331202 Incident Date: May 13, 2010 Date Added to File: May
19, 2010
Description of the Complaint:
Driver seat suport broke while driving.
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70 Complaint
Number: 10330157 Incident Date: May 11, 2010 Date Added to File: May
12, 2010
Description of the Complaint:
1. 2000 jeep grand cherokee laredo
- drivers side front seat started to "creak". I am afraid (like thousands
of others) my seat will break during driving and result in injury.
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71 Complaint
Number: 10327154 Incident Date: April 16, 2010 Date Added to File: April
23, 2010
Description of the Complaint:
The driver's seat on my 2000 jeep grand cherokee started
squeaking a few weeks ago, and the other day the entire seat bracket broke
while I was going around a corner at speed (within the speed limit). When the
seat bracket broke, the entire seat (with me in it) abruptly leaned to the side
and I momentarily lost control of the vehicle and dented the side of the car on
a guardrail. I have contacted a jeep dealer, and I am told this is a very
common problem and the seat repair is close to $1000!! furthermore, they do not
have the parts in stock and I am required to pay for the parts in advance for
them to order them. This is ridiculous - the failure is a serious safety
hazard, it has happened to thousands of other jeep grand cherokee owners, and
I'm sure it has resulted in accidents and, possibly, loss of life. What can you
do to help start the process of getting a safety recall issued?
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72 Complaint
Number: 10326804 Incident Date: April 21, 2010 Date Added to File: April
21, 2010
Description of the Complaint:
Driver's side seat brackets broken. Seat not attached to
seat brackets in front.
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73 Complaint
Number: 10325885 Incident Date: January 10, 2010 Date Added to File: April 15, 2010
Description of the Complaint:
Driver seat keeps breaking on my 2000 jeep grand cherokee,
appears to be a very common issue with this model. Repair is expensive and
dealers will not help unless under warranty.
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74 Complaint
Number: 10324963 Incident Date: September 28, 2009 Date Added to File: April 11, 2010
Description of the Complaint:
I own a 2000 jeep grand cherokee that I bought in august
2009, this is my second jeep of this make and model and I have had the same
issue with both, my drivers seat is broke. I am a mother of 2 small kids and
find this is very dangerous. I looked on line and found that many other people
with the same jeep have broken seats as well. This seems to be a big issue and
I feel this should be a recall on this year jeep. These seats need to be fixed.
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75 Complaint
Number: 10323938 Incident Date: March 1, 2009 Date Added to File: April
6, 2010
Description of the Complaint:
Drivers seat on 2000 jeep grand cherokee laredo
has broken twice and I have repaired it myself. This seems to be a common
problem I find searching the internet. This happened march 2009 and april 2010.
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76 Complaint
Number: 10323714 Incident Date: January 3, 2010 Date Added to File: April
5, 2010
Description of the Complaint:
The driver side seat of my 2000 jeep grand cherokee limited
has broken loose from the floor in 2 spots.
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77 Complaint
Number: 10323875 Incident Date: April 1, 2010 Date Added to File: April
5, 2010
Description of the Complaint:
The driver's side seat in my 2000 jeep laredo
is broken. Where the seat connects to the slider it is ripped like a piece of
paper.
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78 Complaint
Number: 10322855 Incident Date: June 10, 2009 Date Added to File: March
30, 2010
Description of the Complaint:
My 2000 jeep grand cherokee has a broken driver's seat. I
hae never had this problem before and have noticed its a big problem with alot
of these cars. Very dangerous driving condition with a broken seat cause it
moves off the tracking deivice.
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79 Complaint
Number: 10322729 Incident Date: March 19, 2010 Date Added to File: March
29, 2010
Description of the Complaint:
2000 jeep grand cherokee. The frame underneath my driver's
seat has cracked and broken causing the seat to be loose and tilted. The seat's
frame bends over time and eventually began to tilt more and get more lose as
the frame bent each time I sat down. Eventually the frame completely broke,
which results in my driver's side front seat to be very 'wobbly,' the jeep
dealership quoted this at a $700 fix, just because they used a lighter, cheaper
frame to reduce vehicle weight.
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80 Complaint
Number: 10322557 Incident Date: March 26, 2010 Date Added to File: March
28, 2010
Description of the Complaint:
2000 jeep grand cherokee front drivers seat mounting bracket
is broken. The mounting brackets are apparently a defective design. This is a
safety risk, as the seat belts are anchored by the seat.
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81 Complaint
Number: 10321652 Incident Date: March 23, 2010 Date Added to File: March
23, 2010
Description of the Complaint:
Today, the mounting rails for the drivers seat have broken
(the rivets pulled through the cheap metal rails). Seat is secured at two
points now instead of 4, and swaying and clicking a lot. Began with clicking
and squeaking about 2 months ago but couldn't see anything wrong
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82 Complaint
Number: 10320115 Incident Date: July 4, 2009 Date Added to File: March
16, 2010
Description of the Complaint:
I have a 2000 jeep grand cherokee laredo.
The front passenger seat has broken free from it's tracks 3 times. This is not
the first repair I have had to make. The back frame of the driver seat snapped
when I hit the brakes and almost broke my back. This is an outrage, as many
jeep owners are experiencing the same problem. Is it going to take a death to
fix a few hundred thousand dollars worth of collective defects? the government
bailed them out, why not put some of that money to good use instead of chrysler
execs pockets!!!
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83 Complaint
Number: 10317142 Incident Date: November 20, 2009 Date Added to File: March 5, 2010
Description of the Complaint:
I have a 2000 jeep grand cherokee. Recently the front
drivers seat frame broke at 2 points. I ended up losing control as I was rocked
into the back seat as I was going around a curve. I did avoid hitting anything
but this scared the life out of me. I never had a car that the frame holding
the seat in place was so poorly made.
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84 Complaint
Number: 10316282 Incident Date: November 1, 2007 Date Added to File: March 3, 2010
Description of the Complaint:
The contact owns a 2000 jeep/grand cherokee laredo/4.0l l6
mpi . He stated that the front driver's side seat was loose and over time
became progressively worse. The contact took the vehicle to his mechanic where
he was advised that the seat needed to be replaced before he could pass inspection.
No repairs were made to the vehicle, there were no recalls and neither the
manufacturer nor dealer were contacted to report the failures. The failure
mileage was 100,000 and the current was 132,000.
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85 Complaint
Number: 10315783 Incident Date: October 15, 2008 Date Added to File: March 2, 2010
Description of the Complaint:
The drivers seat mounts broke and the seat bracket is
cracked. Also the back reclining will not adjust. I have to push it forward manually
while pushing electronic button at the same time. I have to keep wood behind
seat to support it, but it still rocks side to side. Every time I drive I risk
falling back it's scary but too expensive to fix and even with the$1500 price
tag there's waiting lists for parts. This is a real safety issue, I have read
over 1000 complaints on the same issue just today.
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86 Complaint
Number: 10314383 Incident Date: October 10, 2009 Date Added to File: February 25, 2010
Description of the Complaint:
Mounting bracket for driver seat broken away from mount.
Seat now rocks back and forth.
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87 Complaint
Number: 10310188 Incident Date: February 10, 2010 Date Added to File: February 13, 2010
Description of the Complaint:
2000 jeep grand cherokee laredo
- driver's side seat has broken in 4 places...2 bolts in front have worn
through the track and 2 rear brackets have simply snapped. The seat is now
completely loose. The incident appears to have happened over time without my
knowledge, but I recently felt a snap and my entire seat was displaced...While
driving in traffic on a state highway. This is poor engineering, poor
craftsmanship, and entirely unsafe.
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88 Complaint
Number: 10308588 Incident Date: December 18, 2009 Date Added to File: February 10, 2010
Description of the Complaint:
Owned this jeep since I purchased it new back in 2000. A few
months ago while I was driving, I leaned my body towards the drives side mirror
to look at it closely and suddenly the rail on my seat snapped! my initial
reaction was to catch my fall but unfortunately the only thing I was hanging
onto was my steering wheel. Bad mistake, but it was more of a sudden reaction
than an educated decision. I swerved with my foot on the brake not knowing what
had happened. Thankfully, it occurred at night and nobody was using any of the
lanes next to me on the 4 lane highway. After I pulled over to inspect what had
occurred, I was shocked to see I had snapped the seat rail completely! weighing
in at 170lbs, I don't consider myself to be overweight either. After looking
around for a new seat rail, I discovered that there are many complaints with
the same year vehicle. Defiantly should be a recall with the amount of the
same, dangerous problem...
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89 Complaint
Number: 10305254 Incident Date: January 28, 2010 Date Added to File: February 4, 2010
Description of the Complaint:
Front driverside seat frame has broken.
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90 Complaint
Number: 10301746 Incident Date: December 7, 2008 Date Added to File: January 21, 2010
Description of the Complaint:
While driving down I-94 in detroit
area, the driver seat on my 2000 jeep grand cherokee broke off from the seat
track in 3 places (both rear brackets and the front left bracket. This incident
caused a slight surprise and jolt during driving at 70 mph.
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91 Complaint
Number: 10299504 Incident Date: October 15, 2009 Date Added to File: January 12, 2010
Description of the Complaint:
Drivers side seat broken it is broken in the back frame
(poorly welded).
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92 Complaint
Number: 10298748 Incident Date: January 8, 2010 Date Added to File: January
8, 2010
Description of the Complaint:
2000 jeep grand cherokee; driver seat frame has multiple
cracks developed over the years. I weigh 245lb. Internet search shows this to
be a common problem with jeep cherokee. Seems like a defect to me. May be it
will completely far apart while I'm driving, who knows.
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93 Complaint
Number: 10298184 Incident Date: August 30, 2009 Date Added to File: January 4, 2010
Description of the Complaint:
Brackets holding drivers seat to car floor cracked and
eventually broke completely sending driver backwards into rear seat while
moving.
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94 Complaint
Number: 10296979 Incident Date: December 25, 2009 Date Added to File: December 26, 2009
Description of the Complaint:
Drivers seat breakdown in 2000 grand cherokee.
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95 Complaint
Number: 10296858 Incident Date: December 14, 2009 Date Added to File: December 23, 2009
Description of the Complaint:
Seats busting off in jeep grand cherokee both sides was
riding in a 2000 grand cherokee the drivers seat busted tipped back during
acceleration from stop.
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96 Complaint
Number: 10296489 Incident Date: December 19, 2009 Date Added to File: December 20, 2009
Description of the Complaint:
Front driver seat snapped all of a sudden and made squeaking
noises and is like sitting in a rocking chair. Went to see if just a screw was
loose or had fallen out but the entire metal frame had snapped. It could be
very dangerous and im lucky I was not driving in traffic when this occurred.
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97 Complaint
Number: 10295301 Incident Date: December 9, 2009 Date Added to File: December 10, 2009
Description of the Complaint:
The drivers side seat on my 2000 grand cherokee broke. The
metal or design is faulty. At first I thought this was a unique problem, but
the more I researched online, I found discussion forums with thousands of
people with the same problem. I am now scared to drive this vehicle because
other owners of 2000 grand cherokees have said that their seats have fully broken
off while driving and have ended up in the back seat almost causing a fatal
accident. My seat is only partially broken right now, it was already welded
once. Please look into this matter before someone seriously gets hurt.
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98 Complaint
Number: 10294142 Incident Date: November 11, 2004 Date Added to File: December 1, 2009
Description of the Complaint:
Driver seat frame continues to break causing severely
hazardous driver positioning and an unsafe connection to the body of the
vehicle in the case of an accident.
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99 Complaint
Number: 10293136 Incident Date: November 10, 2009 Date Added to File: November 21, 2009
Description of the Complaint:
Front drivers side seat in grand cherokee laredo
has snapped off the frame and become loose.
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100 Complaint
Number: 10293046 Incident Date: September 10, 2009 Date Added to File: November 20, 2009
Description of the Complaint:
This is a complaint regarding my 2000 jeep grand cherokee
limited. My husband noticed a wobble in the front drivers seat and within 2
days (before he could take it in) the seat became unattached just as he was
driving up a steep and curvy hill. He is around 270 pounds, well below the 400
pound limit. Luckily he was going very slow as it is a steep hill through the
neighborhood. He landed in the lap of my 6-year old daughter, crushing her legs
against her booster seat, which cause extensive bruising. While she was not
seriously or permanently hurt - this could have been much worse or fatal if it
happened under different circumstances. I have spoken with the dealer and they
said it has not been recalled. I then looked online and was astounded by the
number of other people who have had similar problems. This needs to be
addressed with chrysler before more people get injured or fatalities occur.
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101 Complaint
Number: 10292943 Incident Date: September 20, 2008 Date Added to File: November 19, 2009
Description of the Complaint:
I own a 2000 jeep grand cherokee laredo
and purchased it used 4 years ago. A year ago my driver's side seat began
squeaking and slowly rocking back and forth. One day as I was driving 70mph on
the highway, the seat simply snapped, sending me reclining into the backseat
area. Luckily I was unharmed and no accident occurred. After reviewing the
structure under the seat, I discovered that the metal frame had simply cracked.
At $1000 to repair as quoted by a dealer, I simply cannot afford to do so and I
have constructed a homemade device of 2x4's that has sufficed for the time
being. However, the seat continues to rock side to side and when I go around
corners I have to lean heavily against the driver's side door. Simply put, the
seat is a danger to the driver of jeeps and every car on the roads around them.
I love my jeep but if I had been injured or killed, they would have been
completely culpable due to their failed product.
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102 Complaint
Number: 10290628 Incident Date: January 15, 2007 Date Added to File: November 2, 2009
Description of the Complaint:
2000 jeep grand cherokee laredo.
Drivers side seat framework has broken....Seat very wobbly, would be unsafe in
an accident.
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103 Complaint
Number: 10286581 Incident Date: June 26, 2009 Date Added to File: October
6, 2009
Description of the Complaint:
The front seat in my 2000 model jeep grand cherokee. I have
read from a large number of owners that the same thing has happened to them.
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104 Complaint
Number: 10285643 Incident Date: June 1, 2009 Date Added to File: September
29, 2009
Description of the Complaint:
The frame on the driver's seat broke through in 2 places
under normal use, making it a safety hazard. Currently debating repair route.
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105 Complaint
Number: 10279228 Incident Date: February 23, 2007 Date Added to File: August 3, 2009
Description of the Complaint:
1. Driving at even speed on interstate 35. 2. Front left leg
of driver seat bracket snapped.
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106 Complaint
Number: 10278676 Incident Date: January 1, 2005 Date Added to File: July
29, 2009
Description of the Complaint:
Have a 2000 jeep gc. Driver's seat wobbly for several years.
Finally realized the track was fractured in multiple places and got a new one.
In chaining out the tracks, noticed that the seat frame is also fractured in
multiple places. Seat now being held on by two partially torn pieces of metal.
Only driver since the day it was new. 200 lbs.
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107 Complaint
Number: 10278334 Incident Date: April 2, 2009 Date Added to File: July
26, 2009
Description of the Complaint:
The drivers seat in my 2000 jeep grand cherokee became
wobbly and eventually broke from the frame. When it broke, I was driving and
ended up flying forward and to the right. The dealer says it is over 1000.00 to
replace the seat. I currently have it secured with zip ties, but these will
probably not hold the seat in place if I am in a car accident. It seems that
this is a very common problem and there should be a recall.
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108 Complaint
Number: 10275934 Incident Date: July 3, 2009 Date Added to File: July
7, 2009
Description of the Complaint:
2000 jeep grand cherokee laredo
6 point adjustable power driver's seat. The brackets on the left side of the
power seat adjuster (the brackets that hold the top of the adjuster to the
bottom) broke on july 3, 2009
under normal breaking at a traffic light. Basically the left side of the seat
now just floats around. If the corresponding brackets on the right side go, the
seat will be free of the vehicle and I'll be driving from the back. I was
willing to write this off as a one off problem, but that's just not the case.
This is such a common issue that I'm unable to find a replacement from a salvage
yard. The dealer wants $800 to replace the assembly (the entire assembly must
be replaced as it's not available in its individual components) which just is
not possible at this point. This is a serious safety issue. If the seat were to
completely break away at 75 mph (interstate speed where I am), imagine the
catastrophic event that would occur. I've gotten a hold of a used 10 point
adjustable driver's seat from a 2001 jeep grand cherokee and am hoping I can
make it work, but at this point, the issue is not resolved. If the one from the
2001 jeep can't be made to work, I may be forced to convert it to a manual seat
as the brackets for a manual seat are affordable new.
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109 Complaint
Number: 10274170 Incident Date: December 18, 2008 Date Added to File: June 17, 2009
Description of the Complaint:
The contact owns a 2000 jeep grand cherokee. The contact
stated that the driver's seat bracket failed. The vehicle was taken to the
dealer, but the repair was too expensive. The failure mileage was 120,000.
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110 Complaint
Number: 10273061 Incident Date: May 1, 2009 Date Added to File: June
8, 2009
Description of the Complaint:
The driver's seat of my 2000 jeep grand cherokee came loose,
causing the seat to be pushed into the backseat while the car was being
operated at a high rate of speed. The dealership refuses to acknowledge
responsibility for poor construction, despite the commonality of this problem
on similar jeep models.
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111 Complaint
Number: 10269296 Incident Date: April 29, 2009 Date Added to File: May
18, 2009
Description of the Complaint:
Frame to driver's seat is broken. The seat is now apparently
out of the track and cannot be adjusted with the temporary fix in place. Seat
is now tilted at an angle, and moves when vehicle is in motion, making it an
unsafe position for the driver to be in.
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112 Complaint
Number: 10268189 Incident Date: March 1, 2008 Date Added to File: May 8,
2009
Description of the Complaint:
The front driver seat broke. I paid to have it repaired. I
was told that the piece fixed as best as could, but that unable to repair 100%.
A new seat was needed. New seats are $700 plus. Eventually the seat broke worse
than first time. I have to seat erect with no back support, unable to move the
seat forward or backward. I have fibromylagia and sitting in this position
while driving is almost impossible, I am a single mom and do not have the money
for a new set. I am at a lost at what to do.
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113 Complaint
Number: 10265627 Incident Date: January 10, 2009 Date Added to File: April 16, 2009
Description of the Complaint:
The contact owns a 2000 jeep grand cherokee. While driving
50 mph, the contact noticed that the driver's seat began to wobble and then the
seat brackets failed. He noticed that the seat wobbled prior to the failure,
but no repairs were made at that time. The vehicle was taken to the dealer and
they stated that the seat brackets and the seat failed. The repair would cost
$800. No repairs have been made and the contact is in the process of notifying
the manufacturer. The vin was unavailable. The failure mileage was 130,000 and
current mileage was 137,000.
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114 Complaint
Number: 10264929 Incident Date: March 15, 2009 Date Added to File: April
10, 2009
Description of the Complaint:
Seat bracket broke on 2000 jeep grand cherokee.
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115 Complaint
Number: 10264056 Incident Date: April 3, 2008 Date Added to File: April
3, 2009
Description of the Complaint:
The contact owns a 2000 jeep grand cherokee. The contact
stated that the framework failed on the driver's seat and it was hanging on by
one corner. The dealer stated that they would replace the driver's seat for
$600. The failure mileage was 75,000. Updated 05/15/09 updated 05/18/09.
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116 Complaint
Number: 10262631 Incident Date: August 23, 2004 Date Added to File: March 21, 2009
Description of the Complaint:
I have a 2000 jeep grand cherokee laredo
and I am having issues with the drivers side seat. It has broken and I have
fixed it and broken again. I took it to my repair shop for welding an when they
took it out they found it was only being held together by fabric. I understand
that vehicle parts have a lifespan and some require that they be replaced . The
frame of the drivers seat should not be one of them. I'm looking at a
$400-500.00 repair that I should not be responsible for. This is a serious
safety issue that should have been resolved through a recall. The price for the
replacement frame is over $300.00, not counting labor. I have looked at
complaints online and this issue seems to be very common. You can't even find
replacement seats at salvage yards. The big three have been underegineering
vehicle parts for years for the purpose of future parts and vehicle sales. This
approach is a major reason they are in the mess that they are in. The
government, instead of throwing more billions at them needs to hold them
accountable, especially in an instance like this where me and my families
safety has been compromised.
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117 Complaint
Number: 10261581 Incident Date: December 31, 2008 Date Added to File: March 11, 2009
Description of the Complaint:
2000 jeep grand cherokee laredo,
the front passenger seat has broken free from it's tracks. This is not an
isolated incidence, many jeep owners are experiencing the same problem.
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118 Complaint
Number: 10260790 Incident Date: January 1, 2009 Date Added to File: March
5, 2009
Description of the Complaint:
I have a 200 jeep grand cherokee, with a broken front seat
frame.
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119 Complaint
Number: 10259268 Incident Date: August 1, 2008 Date Added to File: February
18, 2009
Description of the Complaint:
The seat tracks on my 2000 jeep grand cherokee failed. The
seat started to seem loose , then the metal brackets broke into, when I stepped
on the gas the seat tipped backwards. It cannot be repaired and must be
replaced. I just informed chrysler about the problem and of course they told me
to take it to one of their service departments. They will not pay for it.
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120 Complaint
Number: 10257340 Incident Date: August 1, 2008 Date Added to File: February
3, 2009
Description of the Complaint:
The contact owns a 2000 jeep grand cherokee. While driving
approximately 35 mph, the contact attempted to brake and the driver seat fell
backwards. He was uninjured and took the vehicle to the repair shop. The mechanic
stated that the brackets failed, but they would not weld the brackets back
together because they believe it will not correct the failure. The failure
mileage was 120,000 and current mileage was 125,000.
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121 Complaint
Number: 10253097 Incident Date: December 27, 2008 Date Added to File: December 29, 2008
Description of the Complaint:
2000 jeep grand cherokee passenger seat severely overheats.
I like warmth, but this is uncomfortable to be sitting up against. As a side
note, the driver side seat warmer doesn't work. The seat heats excessively
every time it is on. We have not has this repaired at this time.
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122 Complaint
Number: 10252678 Incident Date: October 16, 2007 Date Added to File: December 23, 2008
Description of the Complaint:
The contact owns a 2000 jeep grand cherokee. The contact
stated that the driver's seat bolts, which secure the seat, have loosened or
the welds have cracked. He had the seat welded back together; however, the
failure recurred in a different location. The failure was repaired, but the
entire seat needs to be repaired. There have been several complaints for this
component. The dealer has not yet been notified. Chrysler cannot assist with
this issue. The contact was very concerned about this being a safety hazard.
The failure mileage was 160,000 and current mileage was 179,000.
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123 Complaint
Number: 10247235 Incident Date: October 15, 2008 Date Added to File: October 30, 2008
Description of the Complaint:
The contact owns a 2000 jeep grand cherokee. While driving
approximately 35 mph, the driver's side seat bracket that connects the seat to
the vehicle's structure failed due to metal fatigue. The contact did not
observe any fatigue prior to the failure. The failure caused a near crash and
he pulled over to the side of the road. The contact noticed that the front
driver's side brackets failed and caused the seat to lean towards the passenger
seat. He was able to drive the vehicle to his residence at the time, but the
vehicle is currently unable to be driven. The vehicle has not been taken to the
dealer and the manufacturer has not been notified. The current mileage is
104,000 and failure mileage was 102,000. Updated 11/14/08. Updated 11/18/08.
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124 Complaint
Number: 10246721 Incident Date: August 10, 2008 Date Added to File: October 26, 2008
Description of the Complaint:
My driver's seat on my 2000 jeep grand cherokee has broke.
The metal track underneath has sheared off in several spots and the hinge to
recline the seat also has began tearing. The broken metal makes it possible for
the seat on my jeep to slide from side to side and to also slide forward and
back. The broken metal on the hinge also digs into my side and I have to cover
it with a leather glove to keep it from drawing blood. More importantly though
is the fact that the seat moves and is not safe when driving, even if just driving
on a city street, because it is not secure and you never know when it is going
to give out and shift, causing you to stop paying attention to the road so that
you can try to fix the problems with you seat. I really think that this should
be repaired as I have seen many people having similar problems. In fact, in
order to keep the seat from sliding back into the rear seat, I have installed
my own safety features - I have place a cooler in the rear seat and the head of
a sledgehammer underneath the seat to support the seat and to keep it from
sliding back any further. I find this to work well as far as keeping my seat
from moving, however it should not come to this.
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125 Complaint
Number: 10245687 Incident Date: August 30, 2008 Date Added to File: October 16, 2008
Description of the Complaint:
The contact owns a 2000 jeep grand cherokee. When
accelerating or decelerating, the seat track fails. As a result, the seat does
not maintain a stable position, which increases the risk of a serious crash.
The contact has not called a dealer to determine the cause of the failure. The
failure and current mileages were 130,000.
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126 Complaint
Number: 10239197 Incident Date: June 15, 2008 Date Added to File: August
21, 2008
Description of the Complaint:
The contact owns a 2000 jeep grand cherokee. While driving
approximately 65 mph, the contact discovered that the driver's seat was not
securely attached to the frame. The vehicle has not been taken to an authorized
dealer for repair. The failure mileage was 150,000 and current mileage was
160,000. Updated 09/10/08.
Updated 09/11/08.
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127 Complaint
Number: 10238632 Incident Date: July 17, 2004 Date Added to File: August
18, 2008
Description of the Complaint:
Seat bracket snapped, front left portion of seat bracket
broke, seat now tilts backward. Very dangerous to drive. Also caused backrest
to become unstable. Caused severe back pain and discomfort. Port jefferson
jeep refused to repair, even under warranty.
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128 Complaint
Number: 10237404 Incident Date: August 1, 2008 Date Added to File: August
7, 2008
Description of the Complaint:
The contact owns a 2000 jeep grand cherokee. While the
contact's husband was driving 45 mph, the driver's seat snapped off the
brackets that hold the seat down. The failure caused him discomfort and could
have resulted in a crash. The current mileage was 116,000 and failure mileage
was 115,500.
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129 Complaint
Number: 10235484 Incident Date: July 21, 2008 Date Added to File: July
23, 2008
Description of the Complaint:
I own a 2000 jeep grand cherokee, with 150,000 miles on it.
While driving home from work on july 21st the outboard forward support for the
driver's seat gave way. I immediately pulled over and looked the seats
underside thoroughly and noticed the forward element of the seat had indeed
broken between the seat itself, and the track on which the seat rides. I jarred
my back making a left turn when the element of the seat gave way, and it left
me wondering how a vehicle could have a seat whose support structure design
allows for failure of an element critical to the safety of the driver or
passenger.
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130 Complaint
Number: 10213317 Incident Date: December 31, 2007 Date Added to File: December 31, 2007
Description of the Complaint:
The driver's seat of my vehicle has developed a squeak. When
I took it to the dealer they were not sure if the bolts securing the seat have
loosened or the welds have cracked. All I'm told is bring it in and they will
tell me how much it will cost to repair it. Reading similar complaints, this
seems to be common problem and should be subject to a safety recall.
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131 Complaint
Number: 10210697 Incident Date: September 1, 2006 Date Added to File: December 3, 2007
Description of the Complaint:
The contact owns a 2000 jeep grand cherokee. The brackets on
the front driver seat have snapped twice, causing the seat to rock and slide
frontwards and backwards. The contact took the vehicle to the dealer, but they
did not explain how the brackets snapped. He believes that he will not be
secured properly if a crash occurred. The current mileage was 170,000 and
failure mileage was 100,000.
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132 Complaint
Number: 10206811 Incident Date: August 13, 2007 Date Added to File: October 24, 2007
Description of the Complaint:
The driver's seat frame has broken on the welds and the
lower frame bracket as well.
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133 Complaint
Number: 10195489 Incident Date: June 15, 2007 Date Added to File: July
6, 2007
Description of the Complaint:
The contact owns a 2000 jeep grand cherokee laredo.
While idling at a red light, the contact heard a popping sound coming from the
vehicle. He removed the seat and found that the welding on the right side of
the rear driver seat had failed. The seat is currently crooked and he is afraid
that the left side will come apart next. The manufacturer stated that because
the vehicle is out of warranty, they cannot be of assistance. The current mileage
is 132,296 and failure mileage was 131,800. Updated 02-01-08
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134 Complaint
Number: 10195282 Incident Date: April 1, 2007 Date Added to File: July
3, 2007
Description of the Complaint:
The contact owns a 2000 jeep grand cherokee laredo.
Without warning, the driver's seat came off track. The seat frame detached from
the track and ripped a piece of metal underneath the seat. The failure was not
caused by any forceful action. The contact stated that chrysler will not take
any responsibility for the repair costs. The current mileage is 92,000 and
failure mileage was 90,000. Updated 08/08/07.
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135 Complaint
Number: 10170908 Incident Date: January 15, 2006 Date Added to File: October 16, 2006
Description of the Complaint:
The contact stated the locking mechanism for the front left
seat failed causing the seat to slide backwards while driving 40 mph. The
service dealer was notified but not the manufacturer.
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136 Complaint
Number: 10170828 Incident Date: July 1, 2006 Date Added to File: October
14, 2006
Description of the Complaint:
The left side of the driver's seat became disengaged from
the floor mount because a 2 1/2 " section of the metal seat frame
including the mounting bolt fractured and broke away from the frame so that the
2 1/2" section and the bolt are still attached to the floor mount, but the
seat is not. I requested that the manufacturer replace or repair as a safety
issue, but both the dealer and the manufacturer said it was beyond the Warranty
period and they could not. They failure appears to be from metal fatigue. The
seat has never been subjected to unusual stress or weight. I am the only driver
and weigh ~180 lbs. The car has never been in an accident that would have put
additional force against the seat. The seat just stuck one day so you could not
move the seat forward or back, and the seat began to squeak which apparently
was due to the frame containing the mounting bolt breaking.
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137 Complaint
Number: 10122176 Incident Date: February 15, 2001 Date Added to File: May 26, 2005
Description of the Complaint:
Bearings came apart on seat glide assembly.Stress on weaker
parts caused assembly to fail.Replaced under warranty.One year later the same
thing occured on new assembly.The metal on the entire assembly has started to
crack .I am forced to purchase a new seat that may also be defective.No longer
under warranty.
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138 Complaint
Number: 10117713 Incident Date: December 2, 2004 Date Added to File: April 19, 2005
Description of the Complaint:
2000 grand cherokee was rear ended and the driver seat broke
away from the floorboard. The consumer stated when the seat broke, the cushion
raised up and threw the her backwards and caused her to loose control of the
vehicle.
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139 Complaint
Number: 10090954 Incident Date: January 6, 2004 Date Added to File: September
14, 2004
Description of the Complaint:
The front drivers seat frame was broken. We were told that
the seat should not have failed by the dealership. If we would have gotten into
an accident the driver would have gone through the windshield because the the
front seat frame was broken. This part was not even covered by the extended
Warranty we purchased from the dealership. We had a 100,000 mile -0- deductable
warranty. We had to pay for the safety related parts that the dealership said
should not have broken in the first place.
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140 Complaint
Number: 10066339 Incident Date: November 19, 2003 Date Added to File: April 17, 2004
Description of the Complaint:
Broken seat frame; drivers side seat frame is broken, and
will not move foward . All other functions of the power seat work. I am only
225 lbs, how can this happen.And I will not spend $900 at the dealership to fix
this, for the lack of quality that was put into this automobile when it was
built.
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141 Complaint
Number: 10055833 Incident Date: January 17, 2004 Date Added to File: January 26, 2004
Description of the Complaint:
While reclining the driver side seat the rail which was
bolted to the seat adjustment assembly broke. The cause of the metal breaking
has not been determined.
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142 Complaint
Number: 10053170 Incident Date: November 25, 2003 Date Added to File: January 14, 2004
Description of the Complaint:
2000 jeep grand cherokee. After four years of use, the
driver seat disconnected from the metal frame attached to the floor of the car.
I looked under the car seat and the metal had twisted away from the bolt
anchoring the driver seat to the floor. I only weigh 190 pounds and I don't
believe that this should happen after four years of use. It is a dangerous
condition as the driver seat is no longer anchored to the floor.
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143 Complaint
Number: 10047676 Incident Date: November 24, 2003 Date Added to File: November 27, 2003
Description of the Complaint:
I have a jeep grand cherokee 2000. About the end of 2001 the
drivers seat rail broke at the front bolt area causing the seat to be unstable
and dangerous. I went to the dealer and, although out of warranty, they
replaced it no charge. They were unsure why it happened. Now, the week of 11-15-03 the front seat rail broke
again in the same place. I drive long distances and put a lot of miles on a
vehicle. I went to the dealer and was told it would cost $378. Plus tax to have
repaired. I also talked to a chrysler rep about the problem but was told that
their seats were made for average size people ( I am 275 lbs) and they would not
guarantee the new unit would not also break. I asked what was suppose to be
average size and got no answer but that her husband was my size and she
considered 275 to be average but that is not what is considered average by her
company. When the first unit broke I was only 240. I told her this seem to be a
safety issue due to the unit breaking under normal driving conditions and I
asked what would happen if I had a rear end collision, is the energy from the
crash going to send me flying through the back window because the seat rail
isn't strong enough to keep from breaking? her answer was that their seats were
made to nation safety standards. I find this problem unnerving that the rail
just breaks without any undue stress and I am being blamed for the problem for
my size. I have never heard of such a thing and wonder what is the weight
standards for people to have safety in an automotive seat? please help.
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144 Complaint
Number: 10030897 Incident Date: June 28, 2003 Date Added to File: August
6, 2003
Description of the Complaint:
I purchased a 2000 jeep grand cherokee larado new in
september of 2000. In june of 2003 without prior warning the driver's seat
broke. The seat frame broke away from the track ripping a piece of metal
underneath. This did not occur during any forceful action and I feel it could
be an extremely dangerous safety hazard. Chrysler will not take any
responsibility for the cost of repairs. The part number that needs to be
replaced is 4856471 per estimate I received from chrysler.
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145 Complaint
Number: 767948 Incident Date: July 1, 2002 Date Added to File: October
16, 2002
Description of the Complaint:
My vehicle hydroplaned and during the accident, the driver's
seat broke off of the tracks and I sustained a laceration to the bottom of my
right foot. I contacted chrysler about 2 weeks after the accident to report
what happened. I was then contacted by an inspector from chrysler and after
that I only know that the file has been sent to a law firm in washington
d.C. Apparently the company
thought I was making a claim against them, which was never my intent. I would
just like to know the results of the inspection. I saw a local lawyer yesterday
9/30/02 and he feels that I
will never be able to obtain the inspection results because chrysler would be
doing an injustice to themselves. Could you please assist me with this matter
or give me another contact who could do so. Thank you for your time, susan hoagland
mr
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146 Complaint
Number: 751359 Incident Date: August 28, 2001 Date Added to File: September 4, 2001
Description of the Complaint:
The drivers seat came loose. The bolts that hold it down
tore out from the frame. The seat began to rock and made it difficult to drive.
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147 Complaint
Number: 747807 Incident Date: June 29, 2001 Date Added to File: July
10, 2001
Description of the Complaint:
While traveling into a curve at approximately 35 mph, the
seat frame broke underneath and made it easy for the seat to suddenly rock
freely with a left-leaning to front and right-leaning to back motion, making
the vehicle almost impossible to drive now. Howard-wilson chrysler-plymouth-jeep
in jackson, ms (where I've been
having most of the service work performed on the jeep) was contacted about
possible recall information, but I was advised that I'd be required to pay for
the repair myself. I have not contacted the manufacturer or the dealership
where the vehicle was originally purchased yet, but an estimate for the repair
of this item was in excess of $400.00. I recently removed the seat from the
vehicle at a local shop and tried to have the seat framed welded back together
(because it's a clean separation of the metal on the front driver's side corner
of the seat above where it attaches to the track), but the shop strongly
advised against it for the likelihood of weaking the metal in that area and
leaving the potential of it happening again, but even they had no idea how this
particular breakage could have happened in the first place.
2001 Jeep Grand Cherokee Seat
Complaints
1 Complaint
Number: 10487313 Incident Date: December 3, 2012 Date Added to File: December 4, 2012
Description of the Complaint:
While attempting to repair both driver's and passenger's
seat warmer system that was no longer working, I discovered that the factory
installed heated seats had apparently shorted out and caused the foam cushion
in each of the seats to catch fire. The wiring had burned a hole approximately
4 inches long and 1-2 inches deep. Fortunately, the fire did not spread far
within the seat. Upon doing an online search, it appears that this is a very
common problem.
2 Complaint
Number: 10481135 Incident Date: June 3, 2011 Date Added to File: October
19, 2012
Description of the Complaint:
The driver's side seat bracket broke on the right side while
driving with no apparent reason. The seat on the right side now slumps down to
the right with a terrible angle. Driving the jeep now means one has to sit @
very uncomfortable manner and constantly be on guard to not move or the seat
will rock.
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3 Complaint
Number: 10467970 Incident Date: July 27, 2012 Date Added to File: July
27, 2012
Description of the Complaint:
Driver's seat was wobbling. My husband took it out and found
one metal fitting that bolts seat to frame totally broke and another one
cracked. This is our son's vehicle and we are concerned about his safety in
this vehicle. In much research, there are many, many more with the same
problem. We live in a city where rear end collisions are not uncommon. This is
a severe safety problem. Does someone have to die before a recall of this?
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4 Complaint
Number: 10444543 Incident Date: January 20, 2011 Date Added to File: January 19, 2012
Description of the Complaint:
The driver seat metal base has broken in 2 parts on both
sides. The drivers seat is loose and I cant find any replacement.
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5 Complaint
Number: 10442142 Incident Date: December 1, 2011 Date Added to File: January 3, 2012
Description of the Complaint:
The front drivers side and rear passengers side bolts on the
frame of the driver's seat have pulled through the frame, causing a constant
rocking and causing the seat to lean very far back. This is very unsafe. After
searching for a replacement seat, I found that this is a very common problem on
the 2001 jeep grand cherokee.
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6 Complaint
Number: 10440900 Incident Date: December 21, 2011 Date Added to File: December 21, 2011
Description of the Complaint:
The drivers seat is broken. The break appears to be
somewhere between the seat and the frame, probably at the brackets. This is
both a safety issue (seat could break off in a collision) and a comfort issue
(the seat is crooked, causing back issues and discomfort).
7 Complaint
Number: 10438715 Incident Date: December 20, 2010 Date Added to File: December 6, 2011
Description of the Complaint:
The contact owns a 2001 jeep grand cherokee limited. The
contact was driving 60 mph when the front driver side seat warmer became
excessively hot. The vehicle was taken to the dealer where the dealer confirmed
that the heater switch had burned out the heating core. The contact also stated
that the vent doors failed to open, causing the heating and air conditioning
units to fail. The vehicle was taken to the dealer again where the failure was
confirmed. The manufacturer was contacted and they advised that vin did not
qualify for a repairs under NHTSA campaign id number:09v117000 (seats:front
assembly:seat heater/cooler). The vehicle was not repaired. The failure and the
current mileages were 96,000.
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8 Complaint
Number: 10430703 Incident Date: October 6, 2011 Date Added to File: October 18, 2011
Description of the Complaint:
The driver seat of my 2001 jeep grand cherokee has broken
numerous times and they all broke from the same exact place. Bottom frame of
the driver seat is not strong enough. When the single nut pokes through the
frame and cracks the seat frame overtime the whole seats frame is bent and the
seat becomes unusable.
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9 Complaint
Number: 10426320 Incident Date: December 19, 2010 Date Added to File: September 19, 2011
Description of the Complaint:
The contact owns a 2001 jeep grand cherokee. The contact
stated the drivers seat had hot spots and burned him while driving. The front
seat electric heater elements overheated. The dealer was not notified of the
failure. The manufacturer was notified and stated that his vin was not included
in NHTSA recall campaign id number: 09v117000, seats: front assembly: seat
heater/cooler. They manufacturer offered no additional assistance. The failure
mileage was 80,000.
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10 Complaint
Number: 10424107 Incident Date: September 5, 2009 Date Added to File: September 7, 2011
Description of the Complaint:
The contact owns a 2001 jeep grand cherokee. While seated in
the front drivers side seat the heated seat overheated and stopped functioning.
There was a recall under NHTSA campaign id number: 09v117000 (seats:front
assembly:seat heater/cooler) that may be related to the failure. The dealer was
made aware of the failure and stated the vin was not included in the recall.
The approximate failure mileage was 50,000.
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11 Complaint
Number: 10419879 Incident Date: June 30, 2011 Date Added to File: August
17, 2011
Description of the Complaint:
Drivers seat bracket failure for jeep grand cherokee
1999-2004. Due to poor design the brackets which hold the seat to the floor
board will break free and can cause seat to break free while driving. This is a
common issue which the manufacturer is aware of and chooses to do nothing. When
the bracket fails the whole seat must be removed and the bracket replaced.
12 Complaint
Number: 10416324 Incident Date: July 1, 2009 Date Added to File: July
30, 2011
Description of the Complaint:
The driver's side seat is not securely anchored to the
vehicle. Upon inspection it is obvious the manufacturer used poor welding or
has instituted a poor design to anchor the seat properly. The seat itself is
still in good condition, however, it rocks unsafely and will not provide
adequate protection in the event of an accident. Apparently this fault is well
documented by other jeep owners as evidenced by the testimonials found at
http://vlane.Com/poll/30. The seat integrity was compromised by employees at
jim click jeep in tucson, az, after
I had the vehicle serviced for a transmission fluid change. I noticed it rocked
unstably after they returned the vehicle to me and rather then address it with
them immediately, I drove the vehicle off the lot since they had taken longer
than promised to service my jeep and I was late for an appointment. When I
called the service department later, they said it happens all the time to
vehicles like mine, confirmed there was no recall to fix them, and they weren't
liable for the repair.
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13 Complaint
Number: 10410368 Incident Date: October 12, 2010 Date Added to File: July 3, 2011
Description of the Complaint:
Driver side seat frame broke while I was driving to correct
the problem I took it to weld but its broken again!!
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14 Complaint
Number: 10409147 Incident Date: January 1, 2009 Date Added to File: June
28, 2011
Description of the Complaint:
Drivers seat frame has broken on 2001 jeep grand cherokee laredo.
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15 Complaint
Number: 10402647 Incident Date: May 7, 2010 Date Added to File: May
25, 2011
Description of the Complaint:
Driver side seat broke , metal used is very thin ,if it is
weld , it probably will break again , very poor design , the seat needs to be
replaced.
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16 Complaint
Number: 10402618 Incident Date: May 14, 2009 Date Added to File: May
24, 2011
Description of the Complaint:
Drivers seat frame has broken from normal use.
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17 Complaint
Number: 10400539 Incident Date: June 23, 2010 Date Added to File: May
11, 2011
Description of the Complaint:
The front driver seat started squeaking and then it stopped
working completely....Will not move forward or backward.....Just received an
estimate to repair the seat.....$1200 (christian brothers automotive) this is
absolutely ridiculous....Jeep needs to have a manual seat available for
replacement of their flawed electronic seat.
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18 Complaint
Number: 10393961 Incident Date: November 1, 2009 Date Added to File: April 1, 2011
Description of the Complaint:
The contact owns a 2001 jeep grand cherokee laredo.
The contact stated that the front driver seat had become detached. The vehicle
was taken to the dealer who stated that the defective seat needed to be
replaced but there were no parts available since the seat was on backorder. The
dealer was contacted who did not offer any assistance because the vehicle was
not under warranty. The vehicle was not repaired. The failure mileage was
90,000 and the current mileage is 170,000. Updated 05/05/11 updated 05/13/11
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19 Complaint
Number: 10390313 Incident Date: June 5, 2006 Date Added to File: March
15, 2011
Description of the Complaint:
Filing a common complaint related to a flaw in the
manufacturing of the jeep grand cherokee front seats. Most occur in the
1999-2004 models. The metal that attaches the seat to the floor is flimsy and
has broken. It makes the seat wobbly and will lead to my legs hitting the
steering wheel and possibly cause a wreck. This is a fatal flaw from
jeep/chrysler.
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20 Complaint
Number: 10386839 Incident Date: March 1, 2011 Date Added to File: March
8, 2011
Description of the Complaint:
The contact owns a 2001 jeep grand cherokee. The contact
stated that the driver seat had become extremely wobbly and unsecure over a course
of time. While driving approximately 45 mph and attempting a left turn, the
driver seat fractured and the contact was shifted onto the passenger side of
the vehicle while driving. The vehicle was not repaired and the manufacturer
was not notified of the failure. The vin was unavailable. The current and
failure mileage was 150,000.
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21 Complaint
Number: 10381726 Incident Date: November 12, 2010 Date Added to File: February 12, 2011
Description of the Complaint:
2001 jeep grand cherokee limited 10 way power seat - twice
failed. Once at about 75000 miles and again at 130000 miles. Driver's side seat
frame broken on 2001 grand cherokee, causing sudden abrupt movement of the
seat, and short term loss of vehicle control. Fortunately, was able to regain
control of vehicle without accident. To date, I have had to perform the
following repairs to this seat: 1) weld lower seat frame twice due to metal
fatigue failure. Poorly designed; too thin stock. 2) weld the seat back frame
where it broke due to metal fatigue. Again, too thin material. 3) seat heater
shorted out, caused small burn area on the lower cushion. I repaired same. 4)
both the back and bottom seat cushions are made of expanded foam rubber which
has deteriorated and torn in the seat frame area. This poorly designed seat is
a serious safety defect, and there should be a mandatory recall. I have hit
several websites recently and found literally hundreds of complaints on this
very same issue. Why has not the safety board required a recall? does someone
have to die before action is taken?
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22 Complaint
Number: 10374049 Incident Date: November 16, 2004 Date Added to File: January 4, 2011
Description of the Complaint:
On my 2001 jeep grand cherokee limited's driver side front
seat, there are two metal pieces that lift the seat up in the back. These two
pieces have snapped off on me while driving down the road causing me to almost
wreck my car. This not being bad enough, the back rest part of the seat twists
to the right causing me to have to sit at an angle and making for a very
awkward ride. These things are not random things, they are happening alot with
people who own these jeeps and I believe that chrysler should do something
about it before alot of people are seriously hurt or killed!!
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23 Complaint
Number: 10369663 Incident Date: December 1, 2010 Date Added to File: December 8, 2010
Description of the Complaint:
Front seat of 2001 jeep grand cherokee is unsafe. Heard from
numerous other jeep drivers that this is a problem with this model year.
Driving along and all of a sudden the chair breaks and becomes unsteady.
Causing me to have to try and pull of the road. The chair will now recline when
you accelerate and flow forward upon breaking - which has its impact on
gas/break pedals when applied.
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24 Complaint
Number: 10365723 Incident Date: October 13, 2010 Date Added to File: November 15, 2010
Description of the Complaint:
I was backing up in a parking lot. The driver side seat
snapped lose and I hit two cement baracades. Badly denting my rear door. Lucky
there was not a person standing there, I was at a college. The seat had been
rocking a bit. When I looked at it the seat mount the rear pivot point had
completely broken off both sides. The mounts holding the seat to the mount were
also broken. This seem to happen a lot and I could not fine a junk yard
replacement.. Dealers wanted $700-$1200 for the repair. I took the seat out and
had it welded. I can no longer use the horizontal or vertical seat adjustment
but it tilts and goes back and forth. I have not tried to fix the back door
yet.
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25 Complaint
Number: 10365282 Incident Date: January 10, 2010 Date Added to File: November 10, 2010
Description of the Complaint:
Owner of 2001 jeep gr cherokee laredo.
I wish to file this complaint about the driver's seat. Started out with an
annoying squeak and some popping on entrance, exit, acceleration, and braking
of vehicle. Within 1 mth of noticing this problem the front bolt broke away
from the seat frame and metal then it went to the back right bolt. I have
attempted to get this welded and was told it was too involved, I tried
searching the junk yards for a used seat and apparently these seats are hard to
come by, and have also spoke with the dealership in regards to getting this
fixed and I was quoted a price but told no guarantee with the repair and the
part was on a backorder. To date I have not been able to find the replacement
or fix causing me not to pass inspection (when the inspector got in to check
something else he wound up in my son's car seat.). I have had to put wooden blocks
underneath but it still rocks back and forth.
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26 Complaint
Number: 10361316 Incident Date: September 20, 2010 Date Added to File: October 20, 2010
Description of the Complaint:
The driver seat on my 2001 grand cherokee has broken at 3 of
the 4 attachment points and is not posing a safety problem. I am unable to find
available replacement parts and have never encountered a problem like this in
other vehicles. The metal has broken.
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27 Complaint
Number: 10357485 Incident Date: June 1, 2010 Date Added to File: September
25, 2010
Description of the Complaint:
Drivers seat left front bolt broke right out of frame. Seat
now tips dangerously back and to the right.
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28 Complaint
Number: 10357012 Incident Date: August 26, 2010 Date Added to File: September 22, 2010
Description of the Complaint:
I have owned a 2001 jeep grand cherokee laredo
for 7 years and it has been a good car for me. A year ago my front seat broke
off of the support beam and it is made of metal. I only way 180 lbs and have
taken pretty good care of the car. After researching this online I have come to
find out that this has happened to a lot of jeeps and they used cheap metal to
save money. I will be the first to say I love jeep but this is dangerous for
anybody riding in one. I only hope they do not use this method in newer models.
It is very dangerous riding around in a seat that is not hooked to the car
correctly. I had a friend weld the seat back to the support but it was only a
temporary fix as it has broken again.
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29 Complaint
Number: 10356636 Incident Date: April 16, 2007 Date Added to File: September
20, 2010
Description of the Complaint:
The metal holding seat to floor with bolts is stripped.
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30 Complaint
Number: 10355061 Incident Date: September 1, 2010 Date Added to File: September 12, 2010
Description of the Complaint:
The frame holding the driver's seat is very flimsy and has
broken in 3 of 4 places holding the seat. The 4th location has not yet broken
all the way through but a crack has begun. The vehicle is not safely drivable
and is parked until I can find replacement parts. Many people have reported
this same problem. Why has nothing been done? the problem starts as a squeak,
then a crack, then the seat is tilted and ultimately the breaks happen at all 4
corners of the seat frame. A crack at all 4 corners will allow the seat, and
the driver, to fall back too far to reach the steering wheel and brakes. This
is very dangerous.
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31 Complaint
Number: 10354983 Incident Date: September 10, 2010 Date Added to File: September 11, 2010
Description of the Complaint:
My driver seat is broke in my 2001 jeep grand cherokee.
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32 Complaint
Number: 10354144 Incident Date: January 1, 2009 Date Added to File: September
7, 2010
Description of the Complaint:
My drivers side front seat on my jeep grand cherokee broke,
we had it welded back twice, but the entire track and the back of the seat are
broken. It's very unsafe to drive and apparently this is very common on these
jeeps. I don't understand how jeep can make a vehicle with such an unsafe part.
It really should be recalled. I know of a poll for this particular defect and
1703 people have signed that the same thing has happened to them.
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33 Complaint
Number: 10352462 Incident Date: March 15, 2010 Date Added to File: August
28, 2010
Description of the Complaint:
2001 jgc driver seat is broken. When I took my jeep in to
have rear axle worked on it came back with the driver seat rocking back to the
right and forward to the left. The mechanic says he didn't do it but that they
eventually wear out like that. I don't recall my seat rocking back and forth
before I brought it to him. After checking with other jeep owners I have been
told they have the same problem with the driver seat. It makes driving
uncomfortable and I'm now noticing problems with my lower back and hip.
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34 Complaint
Number: 10352359 Incident Date: May 1, 2010 Date Added to File: August
27, 2010
Description of the Complaint:
2001 jeep grand cherokee laredo
driver seat is broken. Squeaked a little at fist, then just broke into pieces.
The seat is not even attached to the base anymore. Very dangerous. No one has
the part. Dealership says that seat comes in individual parts totaling $2300 +
$99 labor. Ridiculous! two of the needed parts are discontinued. Ridiculous!!
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35 Complaint
Number: 10351634 Incident Date: August 23, 2010 Date Added to File: August 24, 2010
Description of the Complaint:
Driver seat has broken, causing me to sway side to side when
turning. This seems to be a very common issue with this model of jeep, and
could definitely lead to a major wreck. I just bought the car used. Wish I'd
have noticed this problem during the test drive.
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36 Complaint
Number: 10350101 Incident Date: July 24, 2010 Date Added to File: August
17, 2010
Description of the Complaint:
Driver's seat has broken off the floor mount in left front
corner - the metal snapped. The seat rocks and is dangerous. I see that there
are literally hundreds of complaints about this problem - will jeep fix this?
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37 Complaint
Number: 10349311 Incident Date: April 20, 2010 Date Added to File: August
14, 2010
Description of the Complaint:
I have a 2001 jeep grand cherokee limited, vin: [xxx]. The
driver side seat brackets (left front and right rear) have broken. I have been
told by jeep that this is a common problem and it will cost $900 to repair. I
had this repair done once at 50k miles and it has happened again. Information
redacted pursuant to the freedom of information act (foia), 5 u.S.C. 552(b)(6).
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38 Complaint
Number: 10349197 Incident Date: September 20, 2007 Date Added to File: August 13, 2010
Description of the Complaint:
I have a 2001 jeep cherokee and the drivers seat completely
broke away from the frame. It seems to me that this should have never happened.
I think the seat is made very poorly and is very unsafe.
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39 Complaint
Number: 10347943 Incident Date: June 15, 2010 Date Added to File: August
7, 2010
Description of the Complaint:
The driver side front seat bracket simply just broke. It
rocks back and forth like a rocking chair.
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40 Complaint
Number: 10347129 Incident Date: July 1, 2010 Date Added to File: August
3, 2010
Description of the Complaint:
I own a 2001 jeep grand cherokee laredo,
and the driver's seat mount has broken, allowing the seat to be connected to
the floorboard by only 2 corners. The events leading up to the failure include
a noise coming from the seat while seated in it, especially with weight shifts
during turns. The seat is now not supported on the front left corner nor the
back right corner. To attempt to correct the failure, I had a friend try to
glue a plate on the front left corner to help stabilize it against the
floorboard mount, but the same was not done to the back right corner due to the
placement of it. I have done research online into the cost to fix this issue,
and it seems it will cost $600-$1000 to replace the seat and it's mount. The
seat now tilts into the middle, and the pressure of the seat on the seat belt
receiver has now destroyed the center console also. It is also apparent that
thousands of other jeep grand cherokee owners have had the same issue. This is
not a "normal" repair that a consumer should have to face.
Jeep/chrysler refused to do anything.
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41 Complaint
Number: 10343634 Incident Date: January 15, 2009 Date Added to File: July 16, 2010
Description of the Complaint:
I have a 2001 jeep grand cherokee laredo
and while driving on the highway the drivers seat just snapped causing me to
fall in the rear seat.. I lost control and drove off the right side of the road
into the woods thankfully not hitting anything nor doing anymore damage to my
vehicle. But contacted my local dealer who stated he had heard there was a
problem with the seats but there was no recall nor anything he could do to help
my with the situation. I had the seat welded back together but now it is
starting to break on the other side and I am afraid if it gives will I be as
lucky as last time.. Why is there no recall if so many people are having the
same problem?
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42 Complaint
Number: 10340436 Incident Date: March 22, 2010 Date Added to File: June
28, 2010
Description of the Complaint:
The seat brackets on my driver's seat of my 2001 jeep grand
cherokee laredo snapped off while I was driving which caused me to fall into my
back seat and made me veer into oncoming traffic. I was able to get control and
avoid an accident. Contacted chrysler and they shut me down on repairing it.
This is definitely a safety hazard - why isn't there a recall?
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43 Complaint
Number: 10331210 Incident Date: May 1, 2010 Date Added to File: May
19, 2010
Description of the Complaint:
While making a turn, there was a pop under the seat. The
bracket holding the seat has broken near the mounting bolts making the seat
rock while sitting in it. I am afraid that if in an accident the seat might
come completely loose.
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44 Complaint
Number: 10328717 Incident Date: March 1, 2009 Date Added to File: May 4,
2010
Description of the Complaint:
Driver side seat mount broke (lower left side) and left back
support mount broke.
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45 Complaint
Number: 10328870 Incident Date: April 9, 2010 Date Added to File: May
4, 2010
Description of the Complaint:
The contact owns a 2001 jeep grand cherokee. The contact
stated that the front driver seat was broken. The nuts and bolts became
disconnected from the frame causing the contact to fall into the rear seat
while driving at 35 mph. The contact called the dealership and the dealer
stated that the seat was no longer in stock. The contact had not spoken with
the manufacturer at the time of the complaint. The failure mileage was
approximately 150,000.
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46 Complaint
Number: 10327041 Incident Date: February 3, 2010 Date Added to File: April 22, 2010
Description of the Complaint:
Driver's seat has sheared off.
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47 Complaint
Number: 10324912 Incident Date: April 11, 2001 Date Added to File: April
11, 2010
Description of the Complaint:
While accelerating through an intersection my driver's seat
broke free and tilted in to the back seating area.
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48 Complaint
Number: 10324639 Incident Date: April 4, 2010 Date Added to File: April
9, 2010
Description of the Complaint:
Driver side seat broke in half on the left middle frame.
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49 Complaint
Number: 10323224 Incident Date: March 30, 2010 Date Added to File: March
31, 2010
Description of the Complaint:
While driving down the road I noticed that seat in my jeep
was rocking to the side. Continuing down the road I heard a snap, so I pulled
over to the side of the road and noticed that the front left and rear right
mounts on my driver seat had broke. Currently looking for a replacement part,
but for the time being I took the jeep to a local welder and had the welder
weld the broken brackets. While discussing the repair the welder informed me
that this wasnt the first one he has repaired, he too had to weld seat brackets
on his jeep.
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50 Complaint
Number: 10318211 Incident Date: March 6, 2010 Date Added to File: March
9, 2010
Description of the Complaint:
Information redacted pursuant to the freedom of information
act (foia), 5 u.S.C. 552(b)(6) I have been getting a burning smell inside my
2001 jeep grand cherokee when I operate the drivers seat heater. I called the
chrysler hotline today to see about any recalls ,they replied none on this
vehicle. I told them I was concerned that it would catch fire, I got no reply
other then there are no campaignson that problem. I am concerned that it could
catch fire. Now my seat heater has not been working, the light goes on but no
heat. Please advise! [xxx] I purchased this vehicle last month used.
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51 Complaint
Number: 10317028 Incident Date: December 20, 2009 Date Added to File: March 5, 2010
Description of the Complaint:
My seat heater got so hot while I was driving...I had to
pull over and lift my leg (im an amputee) off the seat...Felt like my pantyhose
were melting...2001 jeep cherokee limited...Inspector found burnt wires...But
when chrysler contacted me...They said my jeep was "made in the
factory" where they were recalling this same issue.
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52 Complaint
Number: 10315506 Incident Date: February 28, 2010 Date Added to File: March 2, 2010
Description of the Complaint:
The driver's side front seat in my 2001 jeep grand cherokee laredo
failed, with the metal support track cracking and then breaking, leaving the
seat nearly free. The seat had been loose for several months, since the time I
purchased the vehicle in february of 2009. I had returned it to the dealer due
to noise in the seat frame, and was told it was "natural wear and
tear" and would not be repaired. I have since had the track welded to
repair and reinforce the metal, but it does need a new track for any permanent
repair, which chrysler estimates at $1,500. If I had been involved in an
accident when this seat was wobbling, I believe it would have failed completely
and would not have restrained me in the vehicle. This is a very dangerous
safety issue, if not addressed by chrysler/jeep, who has been aware of this for
many years in the grand cherokee, based on the number of online complaints I
have seen in recent days. My mechanic also told me it was clear the seat track
that is now in the vehicle was not original, and was a replacement part of the
original, which also must have failed.
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53 Complaint
Number: 10314833 Incident Date: November 18, 2007 Date Added to File: February 27, 2010
Description of the Complaint:
I bought a grand cherokee limited in 2001 and the seat
heaters (drivers and passengers) were both replaced in the first two years
because they became inoperable. In 2007 the drivers side seat heater became so
hot it burnt out. In 2008 the passenger side did the same. There has been a
recall, but I have been told by jeep service dept. That my vehicle is not
included.
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54 Complaint
Number: 10314502 Incident Date: February 10, 2009 Date Added to File: February 26, 2010
Description of the Complaint:
Rear brake and safety lights on 2001 jeep keep not working
flaw in workmanship and construction of assembly. Driver seat coming lose at
base brackets that slid the seat back and forward. Window lifts break
constantly. Blower door brakes ceasing defrost and windows fog during cold
days.
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55 Complaint
Number: 10313595 Incident Date: November 15, 2009 Date Added to File: February 24, 2010
Description of the Complaint:
2001 jeep grand cherokee - front driver leather seat
completely broke from the track. I have owned this vehicle for 1 year. When I
bought the jeep I heard squeaking below the chair, but naturally the dealer
told me not to worry about it. 1 year later the seat came apart.
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56 Complaint
Number: 10312588 Incident Date: February 21, 2010 Date Added to File: February 22, 2010
Description of the Complaint:
Heated seat in my 2001 jeep grand cherokee was not working.
I checked with my jeep dealer to find out that there was a recall on some jeep
for this problem do to the potential of the heater starting a fire. My jeep did
not fall into this recall. I am a diesel tech and decided that I would purchase
a new heated seat element and install it my self. I did this today 02-21-2010 and found that the heating
element had burnt and started to burn the seat cushion. I found this to be very
disturbing. I believe the recall should be looked into. I have since disconnected
both heated seats in my jeep.
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57 Complaint
Number: 10303425 Incident Date: January 31, 2010 Date Added to File: January 31, 2010
Description of the Complaint:
Drivers side front seat brackets broken causing unstable
situation with seat. Acts like a rocking chair. Seems to be a common problem
with this type of vehicle.
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58 Complaint
Number: 10300375 Incident Date: February 15, 2009 Date Added to File: January 19, 2010
Description of the Complaint:
Driver's seat broke away from the seat frame when driving
after applying brakes.
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59 Complaint
Number: 10300144 Incident Date: January 22, 2007 Date Added to File: January 18, 2010
Description of the Complaint:
My 2001 jeep grand cherokee driver side seat broke and I
think it should be recalled asap I have noticed this is a very common thing. I
now have to drive around with my 2 year old in a crooked seat and the safety
belt doesn't lay right since it is crooked. I think this is a very serious
problem.
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60 Complaint
Number: 10300104 Incident Date: October 10, 2008 Date Added to File: January 17, 2010
Description of the Complaint:
Broken support on drivers seat on 2001 jeep grand cherokee laredo.
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61 Complaint
Number: 10296793 Incident Date: May 15, 2006 Date Added to File: December
23, 2009
Description of the Complaint:
Drivers front seat frame repeatedly breaks and have to have
it welded. Have had it repaired 3x at my own cost. The seat is also twisting on
the mounts.
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62 Complaint
Number: 10294095 Incident Date: July 19, 2003 Date Added to File: December
1, 2009
Description of the Complaint:
Driver's seat broke as I was turning into my car port
causing vehicle to strike port post. I attempted to repair faulty seat bracket,
to no avail.
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63 Complaint
Number: 10293153 Incident Date: October 11, 2009 Date Added to File: November 22, 2009
Description of the Complaint:
The driver's seat broke on my 2001 jeep grand cherokee
limited. This seems to be a common problem with jeep customers. This is a
safety issue if it happens when someone is driving.
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64 Complaint
Number: 10290227 Incident Date: September 17, 2009 Date Added to File: October 29, 2009
Description of the Complaint:
Drivers side seat brackets broken. Very dangerous to drive.
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65 Complaint
Number: 10282716 Incident Date: January 22, 2007 Date Added to File: September 2, 2009
Description of the Complaint:
Driver's side seat broken in 2001 jeep grand cherokee.
Initially the seat started with a metallic grinding sound. Then there was a
slight snap. Now the seat rocks back and forth and side-to-side. We have not
been able to correct the problem due to the inability to find replacement parts.
The dealer fix is entirely too costly.
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66 Complaint
Number: 10279293 Incident Date: August 2, 2009 Date Added to File: August
4, 2009
Description of the Complaint:
My driver's seat started to feel loose and tilted toward the
right and was squeaking. It was like that for a few months and this past
weekend, I heard a pop and the bracket that holds my seat to the floor tracks
broke. It is now only supported by three welds and the seat tilts every time I
turn a corner, accelerator or brake.
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67 Complaint
Number: 10278575 Incident Date: June 15, 2007 Date Added to File: July
28, 2009
Description of the Complaint:
Noticed slight seat movement during operation. Seat failed
while driving (front left bracket area of driver seat.) temporary fix by
folding rear seat to support driver seat from falling back. Bolted front part
of seat back together, held fairly. Right rear portion near seat back broke
shortly after, unable to repair. Seat rocks from side to side, is leaned to the
right, and leans to the rear. Original seat still in use.
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68 Complaint
Number: 10275984 Incident Date: June 1, 2009 Date Added to File: July
7, 2009
Description of the Complaint:
The driver's seat frame failed. Prior to investigating why
the seat back wobbled and did not offer support while driving. I contacted the
local jeep dealer where the unit was purchased. They told me I needed a new
seat frame assembly. I asked if there were any complaints or recalls, they
replied with "none". The vehicle is primarily driven by my wife and
has only 45,000 miles and change on it. The dealer told me the cost of the seat
frame assembly would be about $1200 not including labor to remove the covering
and replace the frame. Etc. The dealer offered no financial assistance saying
that the vehicle was out of warranty. I took the vehicle to a local repair shop
and they stripped off the covering revealing a cracked bottom seat frame. They
ordered a jeep bottom seat frame at a cost of $363.75 and charged me labor of
$281.00 to strip off the covering, install the seat and recover accordingly.
Also, to compound the aforementioned neither the driver's side or passenger side
height adjustments function. This is not a result of the seat frame as stated
above. Is there any assistance you can render in terms of reimbursement? I can
provide photos of the failed seat frame assembly as well as copies of the
monies paid to take care of the repair. Ii have researched this problem
extensively on the internet and there are volumes of similar complaints. A
serious residual of this seat frame failure has resulted in the seat totally
collapsing to the rear with a sudden stop or impact leaving the driver in a
dangerous reclining position. It's unfortunate that perhaps not enough people
who have experienced this problem may not have taken the time to report it to
the proper agencies or authorities. Please help before someone is hurt or killed.
Thank you.
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69 Complaint
Number: 10273100 Incident Date: October 1, 2008 Date Added to File: June 8, 2009
Description of the Complaint:
Driver seat is broken, seat leans to the back and right.
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70 Complaint
Number: 10269138 Incident Date: April 15, 2009 Date Added to File: May
18, 2009
Description of the Complaint:
At approximately 89,000 miles, the driver's seat track broke
on the left front corner on a weld. Dealer said new seat track would have to be
purchased. We had the broken area re-welded. At approximately 185,000 miles a
different component on the left front corner also cracked, not near a weld.
This is extremely dangerous, since the entire seat rocks about and the driver
is unable to accurately apply the brakes. It's unbelievable that a recall has
not been initiated, considering the frequency with which this issue occurs.
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71 Complaint
Number: 10268812 Incident Date: October 21, 2007 Date Added to File: May 15, 2009
Description of the Complaint:
Drivers side car seat broke off its brace so now its
basically not attached to anything. 2001 jeep cherokee.
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72 Complaint
Number: 10268319 Incident Date: March 9, 2009 Date Added to File: May
10, 2009
Description of the Complaint:
The seat frame on my 2001 jeep broke. The car has not been
in an accident. The frame seems to be too weak. In an accident it could break
and cause extra injuries to driver or passenger. This seems to be a common
problem.
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73 Complaint
Number: 10265670 Incident Date: January 1, 2008 Date Added to File: April
16, 2009
Description of the Complaint:
First of all, I am not the first person to have this
complaint. My drivers seat is broken on my 2001 jeep grand cherokee laredo.
Upon research, I found that this problem was in no way unique to me. This is
ridiculous!!! I demand a recall, or at least compensation for paying to have my
seat replaced. If I were the only person with this problem, I would understand,
but every person that I've talked to has experienced this exact same problem
with this exact same seat. This is why people have problems with buying
american cars. Unless I get this issue resolved, rest assured that I will never
ever buy an american car again. As far as I am concerned, I want this fixed. I
will be writing my senators.
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74 Complaint
Number: 10265397 Incident Date: August 22, 2007 Date Added to File: April 15, 2009
Description of the Complaint:
During a high speed rear end collision, both the driver seat
and the passenger seat reclined completely causing severe neck injuries to the occupants.
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75 Complaint
Number: 10263546 Incident Date: September 1, 2008 Date Added to File: March 29, 2009
Description of the Complaint:
My drivers side seat on my 2001 jeep grand cherokee laredo
has broken. 3 of the 4 brackets which are attached to the seat frame have
sheered. The result of this is that my seat is only attached to my car by one
bracket, in an accident this bracket may not adequately hold the seat in place.
When making a turn the seat shifts. This is a dangerous situation with the only
remedy being buying a new seat, or making a do it yourself weld to reattach the
seat to the seat frame or purchasing a new vehicle. In my investigation to see
if I could get a replacement seat I found this site http://vlane.Com/poll/30.
Here over 98% of the respondents have faced this similar problem. There look to
be around 100 respondents to this question that was asked. To track down this
site took a rather long time, and my concern is how under reported this
situation may be. This problem has still not been repaired and honestly I
cannot afford to buy a new vehicle.
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76 Complaint
Number: 10263335 Incident Date: July 8, 2008 Date Added to File: March
28, 2009
Description of the Complaint:
2001 jeep grand cherokee seat snaps and breaks while
driving!!!!!!!!!!!!!!!!!!!and by the looks on the internet its very very
common.
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77 Complaint
Number: 10262613 Incident Date: January 8, 2009 Date Added to File: March
21, 2009
Description of the Complaint:
2001 jeep grand cherokee front seat metal underneath broke.
Metal broke away from the bolt.
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78 Complaint
Number: 10258462 Incident Date: January 11, 2009 Date Added to File: February 12, 2009
Description of the Complaint:
The contact owns a 2001 jeep grand cherokee. The contact
stated that the metal frame underneath the driver's seat split in half from the
bolt. As a result, the seat was not secured properly in the vehicle. In order
to repair the failure, the contact must find a seat or a frame. The dealer
stated that the repair would cost $600 and no recall was available. The vin was
unknown. The failure mileage was 109,000.
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79 Complaint
Number: 10254837 Incident Date: January 13, 2004 Date Added to File: January 13, 2009
Description of the Complaint:
The contact owns a 2001 jeep grand cherokee. The contact
stated that the bolts fractured on the front driver's side seat, which caused
the seat to separate from the floor bracket. He took the vehicle to the dealer
and they stated that he would have to replace the seat bracket at the cost of
$1,000. The vehicle has not been repaired. The manufacturer did not assist. The
failure mileage was 50,000 and current mileage was 110,000.
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80 Complaint
Number: 10253186 Incident Date: December 22, 2008 Date Added to File: December 30, 2008
Description of the Complaint:
The contact owns a 2001 jeep grand cherokee. While driving
10-25 mph, the contact heard a grinding noise coming from the driver's seat.
The seat began to detach from the mount and the metal was torn away. The
vehicle has not been taken to the dealer for repair. The vin was unknown. The
failure mileage was 130,000.
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81 Complaint
Number: 10243617 Incident Date: April 14, 2008 Date Added to File: September
27, 2008
Description of the Complaint:
Driver side seat snapped from track assembly while driving
causing a loss of control of vehicle. No accident resulted as I was able to
regain control of vehicle.
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82 Complaint
Number: 10242559 Incident Date: November 8, 2002 Date Added to File: September 17, 2008
Description of the Complaint:
The contact owns a 2001 jeep grand cherokee. While driving
approximately 2 mph, the driver's seat disengaged from the frame and abruptly
extended to the back seat. There were no warnings or injuries. The vehicle was
taken to an independent mechanic on three separate occasions for identical
failures and the driver's seat was replaced. The contact was concerned of the
safety risk involved. The vin was unknown. The failure mileage was 52,000 and
current mileage was 89,000.
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83 Complaint
Number: 10188507 Incident Date: April 21, 2007 Date Added to File: April
21, 2007
Description of the Complaint:
The bracket holding the seat to the floor has broken near
the mounting bolts making the seat rock while sitting in it. I am afraid that
if in an accident the seat might come completely off of its mounts.
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84 Complaint
Number: 10172351 Incident Date: May 1, 2006 Date Added to File: November
1, 2006
Description of the Complaint:
Front drivers seat is broken. It's off the track and the
bearings are broken, which could cause the driver to flip to the back seats if
in an accident, leaving no one in drivers seat at all.
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85 Complaint
Number: 10153022 Incident Date: March 1, 2006 Date Added to File: March
14, 2006
Description of the Complaint:
2001 grand cherokee laredo
driver seat mounts are breaking causing a safety hazard. The consumer contacted
the manufacturer but hasn't received a response yet.
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86 Complaint
Number: 10151581 Incident Date: November 28, 2005 Date Added to File: March 1, 2006
Description of the Complaint:
Broken metal driver's power/heated seat frame under normal
wear. Same problem as in other people's complaints: the driver's seat frame
broke in one corner and is no longer able to be bolted to the floor track. Seat
rocks and leans back. Puts a lot of strain on other seat components. Would be
very dangerous in accident. Dealer says would have to replace entire seat and
track assembly for $1000+.
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87 Complaint
Number: 10136370 Incident Date: September 12, 2005 Date Added to File: September 13, 2005
Description of the Complaint:
There are two problems with this model of jeep grand
cherokee laredo. 1) the tail light
socket in this model of jeeps constantly burns out. I have replaced this socket
numerous times at $8.00 - $10.00 each and have kept all of the burned out
sockets as evidence. When the socket burns out, the tail lights stop working
once you turn the headlights on. My vehicle has automatic headlights and this
truly causes a big problem. I've visited a jeep / chrysler junk yard in my area
and checked each tail light socket. Each socket is burned out like each of the
sockets that I have in my possession. 2) the outside rail that connects the
drivers seat to the risers breaks, converting the drivers seat to a rocking
chair. I have spoken with the service and parts departments all of the jeep
dealers in a 100 mile radius of zip code (20744) and was told that these issues
are a common problem with jeeps from 1994 to 2004. I have also spoken with
several friends as well as common strangers who I see with this same model jeep
and have learned that they also have this problem and the below problems. I
believe that this problems are a safety issue and warrant a safety recall. I
have received two tickets on two separate occasions for the tail lights alone.
I can understand having to change a light bulb every year or two but not the
socket that the bulb plugs into. This is a serious defect that chrysler will
not address. Please help!
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88 Complaint
Number: 10133481 Incident Date: June 1, 2004 Date Added to File: August
19, 2005
Description of the Complaint:
I had owned my 2001 jeep grand cherokee laredo, which I had
bought new from brenner motors in mechanicsburg, pa, for almost 4 years when
all of a sudden and without incident of any kind the driver's seat came undone
on the one side. I believe this to be due to faulty and/or defective
construction. I am the primary driver and am 6'2" and approximately 200
pounds. I brought this matter to the attention of the dealership while the
vehiccle was still under Warranty but was advised that this defect would not be
covered under the warranty. Another jeep dealer (henry gay in laurel, maryland)
told me it would cost approximately $450 to fix including parts and labor. I
beleive a defect of this kind endangers not only the driver but any back seat
occupants as well.
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89 Complaint
Number: 10073087 Incident Date: May 5, 2004 Date Added to File: May
25, 2004
Description of the Complaint:
Drivers seat frame broke in 2 locations under normal driving
conditions causing the seat to be unstable and make rocking motions while
turning and stopping.
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90 Complaint
Number: 10064891 Incident Date: February 12, 2004 Date Added to File: March 25, 2004
Description of the Complaint:
The driver's side seat foundation broke and came of the
track. This caused the seat to start reclining backwards. This occurred because
a weld on the seat had fracture. The consumer feels the seat would have
separated from the structure in the event of an accident.
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91 Complaint
Number: 10028394 Incident Date: April 1, 2003 Date Added to File: July
16, 2003
Description of the Complaint:
2001 jeep grand cherokee larado purchased used in sept 2002.
(vin unavailable at this time (I'm at work and car isn't with me. If required,
I can e-mail info later) after a couple months of driving this jeep, noticed
drivers side front seat felt loose. In april, decided to check out as seat was
to a point of rocking when entering the jeep. Found that front left side
(outboard) bolt that holds seat to seat slide had pulled through and ripped the
metal bottom of the seat frame. Not sure what caused this, but I've heard of
many others that have had the same problem (including searching the NHTSA web
site) not sure if this is a defect, but it could present a dangerous situation
if any of the remaining three bolts should have failed (seat could have
collapsed backwards if that had happened).
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92 Complaint
Number: 10001892 Incident Date: April 3, 2002 Date Added to File: January
3, 2003
Description of the Complaint:
While driving the vehicles driver side seat became mobile.
Consumer had vehicle serviced by a dealership, who indicated that the frame had
cracked. The vehicle has not been in an accident or struck by an object.
Dealership shimmied the seat, but the problem recurred. The dealership is going
to replace the seat. Please provide more details. Ts
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93 Complaint
Number: 769356 Incident Date: October 31, 2002 Date Added to File: November 13, 2002
Description of the Complaint:
Wife noticed unusual movement in driver's seat while
operating vehicle. We took vehicle to dealer for inspection thinking that
problem was loose bolt. Dealer reports that seat track is completely broken.
Problem seems to indicate design flaw since vehicle has never been involved in
a crash or extreme driving. Internet discussion boards indicate other owners of
same vehicle experiencing similar problems. I sent a letter to jeep on 11/6/02 requesting investigation into
track failure and am happy to provide a copy at your agency's request. Cost to
repair is approximately $600 (parts & labor). Thanks for your help. Dt
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94 Complaint
Number: 746200 Incident Date: April 1, 2001 Date Added to File: June
4, 2001
Description of the Complaint:
I will never buy another chrysler. No safety defect
mentioned.
2002 Jeep Grand Cherokee Seat
Complaints
1 Complaint
Number: 10492372 Incident Date: January 12, 2013 Date Added to File: January 13, 2013
Description of the Complaint:
The driver's side power seat bracket had broken in two,
tipping the seat to the right.
2 Complaint
Number: 10490564 Incident Date: July 20, 2012 Date Added to File: December
31, 2012
Description of the Complaint:
The driver's side power seat bracket had broken in two,
tipping the seat to the right, making me over-steer very quickly to the right
which I had to compensate for in order to avoid running off the road into the
ditch. I have since read online that this is a common problem of metal fatigue
from under strength rails.
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3 Complaint
Number: 10485396 Incident Date: May 16, 2006 Date Added to File: November
21, 2012
Description of the Complaint:
After just less than 30k miles, both front seat elements
started to get overly hot, then stopped working. Took into dealer, found short
in bottom element. Vehicle was stilll under warranty, I had also bought an
extended warranty. Everything for that eight way powered seat was covered but
the heater element. Was told it would be an $800 per seat fix. I declined to
have it fixed. Now I find out that there is a recall for this exact issue, but
that it does not cover my vin number according to both the dealer and
daimlerchrysler. It just doesn't make any sense how they can get away with this
after reading all the blogs from people with this same issue and the same
response from chrysler. Sure could use some help getting them to stand behind
their product.
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4 Complaint
Number: 10475291 Incident Date: August 1, 2012 Date Added to File: September
13, 2012
Description of the Complaint:
While driving, I stepped on my brake, I heard a loud
"bang" and found myself first jammed into the steering wheel/dash
area, and then, once my vehicle was stopped, I was in the rear seat area. Upon
further investigation, I found that the rear seat brackets on my front
(drivers) seat were broken through; the metal that the seat bracket is made of
was broken at both rear corners, and the front bolts were pulled-through. The
thin metal the bracket is made of had a couple of cracks, and overall, the seat
is almost useless when it comes to driving the car in a safe manner.
Fortunately, when my seat broke I was not going so fast as to not be involved
in an accident! if I had been on the freeway, I believe I would not be here
today writing this complaint. There are no reasonable local sources to replace
the bracket;(the jeep dealers want to sell a new seat for approx. 700.00,
unless you want to pay $300.00+ for another seat from a wrecking yard, which
will also have the same thin metal bracket). I am attempting to get it welded,
but I have already been informed that this will be a temporary repair at best;
the metal the bracket is made of is far too thin to handle the weight of a
person using the seat for a long period of time, and will break again). Help!
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5 Complaint
Number: 10444908 Incident Date: December 14, 2011 Date Added to File: January 23, 2012
Description of the Complaint:
The drivers side front heating element started to smoke.
Unit was turned off quickly & has failed to operate ever since.
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6 Complaint
Number: 10396018 Incident Date: January 2, 2003 Date Added to File: April
15, 2011
Description of the Complaint:
The contact owns a 2002 jeep grand cherokee laredo.
The contact stated that the driver and passenger side heated seats would
overheat and burn the back of the seat occupants legs. The vehicle was taken to
the dealer who stated that the vehicle did not fall under NHTSA campaign id
number: 09v117000 (seats: front assembly: seat heater/cooler). The manufacturer
was not contacted and the vehicle was not repaired. The failure mileage was 0
and the current mileage was 103,000.
7 Complaint
Number: 10393120 Incident Date: March 14, 2011 Date Added to File: March
28, 2011
Description of the Complaint:
Recently my front driver seat on my 2002 jeep grand cherokee
overland started to rock back and forth and felt very "loose". I
looked under the seat and found that the very thin metal that had been
connected to the seat frame/rail had fractured and one bolt had actually bored
through the metal hole opening between the two assemblies.
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8 Complaint
Number: 10390214 Incident Date: March 14, 2011 Date Added to File: March
15, 2011
Description of the Complaint:
Front driver's seat seemed wobbly, looked under seat and
bracket that holds seat to the rails is broken on front left and right side.
You can now lean back and front of seat lifts up. Very dangerous. If there was
a crash, you could easily end up in the back seat of the car. I have looked and
found many complaints about this situation with the jeeps, 1 site had over 2600
complaints in a 2 year period. I took off the side of the seat and added 2
nylon straps to hold seat down to rail. I have read many places where people
have this welded back together and it breaks again. Metal is very thin, not
built to take strain of any kind.
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9 Complaint
Number: 10388889 Incident Date: March 7, 2011 Date Added to File: March
7, 2011
Description of the Complaint:
Noticed a failure of driver's side seat mount. Seat now
rocks back and forth because front of seat mounts became fatigued and failed.
After doing some internet research, this seems to be a common problem with this
model and should be investigated.
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10 Complaint
Number: 10384151 Incident Date: January 3, 2011 Date Added to File: February
23, 2011
Description of the Complaint:
The heated seat on my 2002 jeep grand cherokee overland
overheated and burned my legs. I now leave the heated seat turned off. I took
the car to the jeep dealer and they stated it needs a new seat heater assembly
and will cost $800.00. I cannot afford to pay that much so I did not have it
replaced. I saw a recall notice on the NHTSA web site and discussed this with
the jeep dealer. The jeep dealer stated that my jeep is not covered in the
recall.
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11 Complaint
Number: 10369296 Incident Date: June 15, 2006 Date Added to File: December
6, 2010
Description of the Complaint:
The support frame for the drivers side seat failed at
approximately 100,000 miles. It causes the car seat to shift as there are only
3 support points instead of 4. I had a mechanic attempt to fix it but that only
lasted until 150,000 miles. A moderate to high impact accident may cause the
entire seat to come loose thereby nullifying any safety effect a seat belt may
have to save my life.
12 Complaint Number:
10364308 Incident Date: November 6, 2010 Date Added to File: November 7, 2010
Description of the Complaint:
This evening, while making a left turn in my 2002 jeep grand
cherokee laredo, the metal base
structure of the driver's seat sheered off in the right front position. This
has resulted in the seat being secured to the vehicle by only the other three
positions, and the seat wobbles back and forth. The vehicle is now unsafe to
drive. In a collision, the failure of this seat is assured.
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13 Complaint
Number: 10359280 Incident Date: October 4, 2010 Date Added to File: October 5, 2010
Description of the Complaint:
I have a 2002 jeep grand cherokee. The seat frame broke
through completely with normal wear, less than 100k miles on the car. I took
the car to get it inspected and it failed because of the seat. Something this
serious should be recalled.
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14 Complaint
Number: 10358802 Incident Date: October 1, 2010 Date Added to File: October 1, 2010
Description of the Complaint:
My 2002 jeep grand cherokee laredo
front drivers seat has broken loose while driving from the floor frame twice
and the seat back twice. This is caused by under quality strength of metal and
welds. Form asks for a date of incident below but this has happen four times
over a three to four year period.
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15 Complaint
Number: 10344823 Incident Date: July 4, 2002 Date Added to File: July
23, 2010
Description of the Complaint:
Defective front seat on my jeep cherokee 2002 had broken.
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16 Complaint
Number: 10330051 Incident Date: November 9, 2009 Date Added to File: May 12, 2010
Description of the Complaint:
Took my 2002 jeep grand cherokee into dealership to fix a
window. When I picked it up they had changed some part that was a recall on my
heated seats. The heated seats then burned out a module and the dealership said
that it was not their problem and that it would cost $200.00 per seat to fix. I
couldn't believe it. Obviously I now have seats that only heat on high.
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17 Complaint
Number: 10325273 Incident Date: January 1, 2008 Date Added to File: April
13, 2010
Description of the Complaint:
Driver's seat frame broken, 3rd time. Welded twice before to
repair.
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18 Complaint
Number: 10325477 Incident Date: March 13, 2010 Date Added to File: April
13, 2010
Description of the Complaint:
Drivers side front heated seat worked intermittently at
first then one time got extremely hot and no longer works. The mechanic where
we purchased found the heated seat element had burned in two and the foam
cushion had burnt as well. Told us to contact chrysler, they said our vehicle
was not included in recall.
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19 Complaint
Number: 10322639 Incident Date: November 6, 2009 Date Added to File: March 29, 2010
Description of the Complaint:
2002 jeep grand cherokee overland heated seat no longer
works prior to it quitting, it would get very hot and have to be shut off I was
advised that there was a recall & when I called the dealer they said my
2002 jeep was not inlcuded--maybe someone should look into including additional
2002 jeep cherokees-
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20 Complaint
Number: 10318604 Incident Date: December 1, 2009 Date Added to File: March 10, 2010
Description of the Complaint:
Front drivers heated seat element got very hot and burned me
and stopped working.
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21 Complaint
Number: 10314763 Incident Date: February 22, 2010 Date Added to File: February 27, 2010
Description of the Complaint:
Driver side seat lower frame broke while me driving and made
me swerve left almost running off the by-pass,upon looking at my seat I
revealed a cracked lower seat frame,which makes me very uncomfortable when
driving, the seat is very loose. My actual weight is 210lbs 5 11" I feel
that the seat should be assembled to easily handle a 250lb person.
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22 Complaint
Number: 10312336 Incident Date: December 8, 2009 Date Added to File: February 20, 2010
Description of the Complaint:
My heated seat on my 2002 jeep grand cherokee overland got
to hot and melted the seat padding on the drivers side it dose not work and
there is a recall on them and my jeep is not on the recall.
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23 Complaint
Number: 10310923 Incident Date: February 15, 2010 Date Added to File: February 16, 2010
Description of the Complaint:
My 2002 jeep cherokee limited front driver seat brackets
have broken on all 4 legs where they bolt onto the floor.. I had them welded
back and it appeared sturdy until the other day when I went to get into the
seat... The left upper front brace broke completely thru. I called cross jeep
in louisville ky, to replace this
part... They said I had to pay $331 in advance and couldn't give me a very good
date when the order will be filled... He pulled up current orders from dec 2009
and the eta on their seats was june 2010.. This is a major safety problem....
Its like not wearing a seat belt because you are not strapped down to
anything...
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24 Complaint
Number: 10310991 Incident Date: February 14, 2010 Date Added to File: February 16, 2010
Description of the Complaint:
Whilst driving heard a snap and the front driver's seat
started to wobble. The metal bracket snapped. This is a 2003 jeep grand
cherokee.
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25 Complaint
Number: 10308532 Incident Date: October 15, 2009 Date Added to File: February 10, 2010
Description of the Complaint:
My 2002 jeep grand cherokee driver's seat breaks from the
frame of the vehicle. The seat was rewelded to the frame but then the rails
that are attached to the vehicle broke and needed to be replaced. A jeep
dealers' mechanic stated that this was a common problem with this vehicle.
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26 Complaint
Number: 10308562 Incident Date: January 15, 2010 Date Added to File: February 10, 2010
Description of the Complaint:
Driver side seat totally broke, including the brackets on
the bottom, and the right side of the back part of the seat. It is very
dangerous, was driving on the freeway when it happened and the seat just
snapped. Now I'm having a hard time finding a replacement seat...
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27 Complaint
Number: 10300137 Incident Date: January 2, 2010 Date Added to File: January
18, 2010
Description of the Complaint:
Driver's side heated seat got extremely hot and has since
quit working. Called dealer and chrysler/jeep and both say it is not covered
under the current recall #j14. I see where there are 17 under the
"seat" heading of component and others under the electrical heading.
This should be a recall someday and soon.
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28 Complaint
Number: 10296659 Incident Date: December 10, 2009 Date Added to File: December 22, 2009
Description of the Complaint:
My drivers seat has broken off of my car offering no support
in the event of an accident. The bracket that holds the seat onto the car broke
at the base where the bolts hold it onto the car. If just sitting in the seat
breaks it how well will this hold up in the event of an accident? getting into
an accident at a highway speed could totally break the seat off of the car and
offer no help in the event of a crash. In my opinion the seat should never
break off of the car. The seat and the seatbelt are the only things offering me
support in the event of an accident. I have had older cars before this one with
more miles that have never had this problem.
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29 Complaint
Number: 10294594 Incident Date: December 1, 2009 Date Added to File: December 5, 2009
Description of the Complaint:
2001 jeep grand cherokee heated seat failure and fire, the
heated seat stopped working on investigation of the cause it was discovered
that the carbon fiber element in the seat cushion had failed and burned the
surrounding foam and seat cover material.
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30 Complaint
Number: 10294002 Incident Date: January 18, 2008 Date Added to File: November 30, 2009
Description of the Complaint:
2002 jeep grand cherokee overland 10 way heated power memory
seat . The original seat heater element burnt up in winter of 2006 . The
mechanic who fixed the car said that there was a noticeable burn marks on the
leather underside of the seat cushion. The replacement unit burnt again in
2008. I then decided against paying for the repair again. Now chrysler has
recalled over a 100000 jeeps for seat problem under recall j17. I am told by
chrysler my 2002 is not involved in the recall. I feel if it is not, it should
be. Apparently they have a problem also since the original repair was only 100
dollars and when it happened the second time it was over 300 dollars.
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31 Complaint
Number: 10291117 Incident Date: October 28, 2009 Date Added to File: November 5, 2009
Description of the Complaint:
2002 jeep grand cherokee driver's seat frame broken in front
and back. Original break on the front of the frame needed to be welded back on.
Second break is on the front and rear of the frame. Need to replace entire
frame.
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32 Complaint
Number: 10288977 Incident Date: October 8, 2009 Date Added to File: October 19, 2009
Description of the Complaint:
The contact owns a 2002 jeep grand cherokee. While
attempting to enter the vehicle, the driver-side seat shifted out of position
without intention. The vehicle was taken to a local body shop, and a mechanic
concluded that the seat bracket need to be replaced. No repairs were made to
the vehicle. The current and failure mileages were under 99,685.
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33 Complaint
Number: 10283444 Incident Date: September 9, 2009 Date Added to File: September 9, 2009
Description of the Complaint:
My driver side seat on my 2002 jeep grand cherokee is
sagging on one side. Checking on-line this is a very common problem where
chrysler designed it poorly and used substandard parts.
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34 Complaint
Number: 10275739 Incident Date: July 1, 2009 Date Added to File: July
4, 2009
Description of the Complaint:
We purchased a 2002 jeep grand cherokee laredo
on 7/1/09. The driver's side
front seat shifts forward and backward depending on the direction of travel,
bumps in the road, etc., making it difficult to maintain full control of the
vehicle.
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35 Complaint
Number: 10257094 Incident Date: January 14, 2009 Date Added to File: February 1, 2009
Description of the Complaint:
Approximately mid january, the driver's side heated seat
cushion overheated and caught fire. Luckily turning off the switch extinguished
the fire. However it left a couple of inch long burn mark in the leather seat
cover. We had been noticing "hot spots" in the heating element, and
my wife had placed a fleece hood on the seat to sit on. This also received some
melting but saved her from any burns. Discussion with family and friends lead
to the discovery of a recall involving jeep heated seats. I contacted my local
dealership and was informed that my vehicle did not fall under the recall
guidelines. Recall was for '03 & '04 models, I have a '02. I asked if they
would cover the repairs anyway as the problem was the same, they declined. I
then contacted chrysler/jeep by phone. I received the same response from a
representative and the supervisor. When I asked about an appeals process they
said I had just been through it by talking to the supervisor. My understanding
of the '03/'04 recall is that both driver and passenger seats and seat back
heating elements would be replaced due to potential failure. I am concerned
that just fixing the "broken part" would leave the possibility of
this occurring on the other seat also. I have not replaced this as yet. We are
just not using the heated seats. I am in the process of checking on various
replacement options and prices such as factory parts, replacement with
aftermarket parts, etc. I wonder what options are available besides paying for
this repair myself?
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36 Complaint
Number: 10255756 Incident Date: December 15, 2008 Date Added to File: January 20, 2009
Description of the Complaint:
Extreme heating of driver's side heated seat with subsequent
failure.
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37 Complaint
Number: 10248681 Incident Date: November 12, 2008 Date Added to File: November 13, 2008
Description of the Complaint:
Heating elements for front heated seats burned foam in both
seats. Heating elements no longer function causing an expensive repair. Jeep
build date of february 2002. Manufacturers recall f17 starts with date of
manufacture of september 2002. Chrysler acknowledges the problem but will not
expand the recall dates.
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38 Complaint
Number: 10247909 Incident Date: March 15, 2008 Date Added to File: November
7, 2008
Description of the Complaint:
As the purchaser of pre-owned 2002 jeep gc limited, have
experienced front seats heater elements shorting and failure.
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39 Complaint
Number: 10241735 Incident Date: July 10, 2008 Date Added to File: September
10, 2008
Description of the Complaint:
The contact owns a 2002 jeep grand cherokee. While driving
at an unknown speed, the seat frame spontaneously failed and allowed the seat
to suddenly retract backwards. The failure increased the risk of a crash. The
dealer stated that the entire seat frame needed to be replaced at the cost of
over $400. He is in the process of having the seats repaired. Secondly, the
power windows worked intermittently. The dealer replaced the window regulators.
Thirdly, he noticed that fluid from the heater coil leaked into the front
passenger side of the vehicle. The manufacturer would not assume any
responsibility for the repair because the vehicle exceeded the warranty. The
failure and current mileages were 94,000.
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40 Complaint
Number: 10146083 Incident Date: December 23, 2005 Date Added to File: December 26, 2005
Description of the Complaint:
Upon acceleration, the front driver seat broke resulting in
severe backward and sideways tilt & rocking. Substantial corrective action
was taken to keep control of vehicle. (I copied this complaint from another
complainant because it is identical to mine). I had the same problem with my
1999 grand cherokee and the manufacturer replaced it under Warranty after much
negotiation, because the vehicle was out of warranty, calling it a safety
issue.
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41 Complaint
Number: 8018326 Incident Date: May 4, 2002 Date Added to File: September
10, 2002
Description of the Complaint:
Material on seat creates a static charge that is discharged
when consumer touches outside of vehicle, such as door, fuel tank, etc,. This
may ignite a fire. Contacted dealer.
2003 Jeep Grand Cherokee Seat
Complaints
1 Complaint
Number: 10501562 Incident Date: March 1, 2013 Date Added to File: March
5, 2013
Description of the Complaint:
2003 jeep grand cherokee. Consumer requests reimbursement
for repairs to heated seat elements recall notice. The consumer stated the seat
heater was not working properly. He became aware of the recall and had the
dealer check, but was informed that his vehicle was one of the few that was not
included in the recall of seats that posed a danger of catching on fire. The
consumer stated he was led to believe, that his vehicle was not included in the
recall, because the heated seat element posed no danger of fire. Having been
led to believe the part posed no fire hazard, and that it may have just worn
out, the consumer agreed to pay the cost to replace the heated seat element.
However, when the element was replaced by the dealer, it was discovered the
part was not worn, but clearly damaged by fire.
2 Complaint
Number: 10500006 Incident Date: September 4, 2012 Date Added to File: February 25, 2013
Description of the Complaint:
We are the original owner's of our jeep grand cherokee
(2003) and the front driver's seat started wobbling from side to side, which
makes driving disorienting particular when going around curves. When taken in
to the shop we were told that the brackets attaching the seat frame have failed
and are broken and need to be welded or need a replacement seat. After
researching this issue we found that this is a common issue and replacing the
seat or re-welding the seat brackets will only result in this happening again
because brackets are made of cheap metal. I am very fearful that the seat will
cause an accident (due to the disoriented it causes when driving) or that an
injury will occur because the seat will completely detach in which case the
seat belt is basically worthless in preventing injury during an accident. Given
the number of complaints on this issue that can be found in a basic google
search it is disgusting that daimler/chrysler has done nothing to remedy this
situation.
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3 Complaint
Number: 10499411 Incident Date: January 4, 2013 Date Added to File: February
20, 2013
Description of the Complaint:
The contact owns a 2003 jeep grand cherokee. The contact
stated that the front driver's seat would shake and rock to the sides. The
vehicle was not taken to the dealer for diagnostic testing. The vehicle was not
repaired. The vin was not available. The approximate failure mileage was 150,000.
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4 Complaint
Number: 10495963 Incident Date: October 24, 2012 Date Added to File: January 31, 2013
Description of the Complaint:
The contact owns a 2003 jeep grand cherokee. The contact
stated that while driving at different speeds, the front driver's power seat
bracket fractured and caused the seat to shimmy. The vehicle was taken to a
private mechanic who diagnosed that the seat needed to be replaced. The
manufacturer was not made aware of the failure. The vehicle was not repaired.
The approximate failure mileage was 128,000 and the current mileage is 180,000.
Updated 03/12/13
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5 Complaint
Number: 10492382 Incident Date: January 9, 2013 Date Added to File: January
13, 2013
Description of the Complaint:
While driving the front drivers power seat bracket broke
causing the seat to wiggle, then release. Now it appears a new seat may be the
recourse as this has been reported over and over again and there is no recall.
As jeep knows about this they should be made responsible to provide a
replacement to make it safe.
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6 Complaint
Number: 10484605 Incident Date: November 12, 2012 Date Added to File: November 14, 2012
Description of the Complaint:
The contact owns a 2003 jeep grand cherokee. The contact
stated that the front driver and passenger side seats over heated and burned a
hole in the seats. The vehicle was taken to an independent mechanic who
diagnose that the wires for the heater unit burned through the seat. The
contact spoke to the manufacturer and was told that the vehicle was not
included in NHTSA recall campaign id number: 03v117000 (seats: front assembly:
seat heater/cooler). The failure and current mileage was 120,000.
7 Complaint
Number: 10482667 Incident Date: September 3, 2012 Date Added to File: October 30, 2012
Description of the Complaint:
We are the original owner's of our jeep grand cherokee
(2003) and the front driver's seat started wobbling from side to side, which
makes driving disorienting particular when going around curves. When taken in
to the shop we were told that the brackets attaching the seat frame have failed
and are broken and need to be welded or need a replacement seat. After researching
this issue we found that this is a common issue and replacing the seat or
re-welding the seat brackets will only result in this happening again because
brackets are made of cheap metal. I am very fearful that the seat will cause an
accident (due to the disoriented it causes when driving) or that an injury will
occur because the seat will completely detach in which case the seat belt is
basically worthless in preventing injury during an accident. Given the number
of complaints on this issue that can be found in a basic google search it is
disgusting that daimler/chrysler has done nothing to remedy this situation.
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8 Complaint
Number: 10456597 Incident Date: April 15, 2012 Date Added to File: April
26, 2012
Description of the Complaint:
The contact owns a 2003 jeep grand cherokee laredo.
The contact stated that the driver's side seat fractured from the seat mount.
After inspecting the seat, the contact discovered nine fractures in the
mounting brackets and the power rack of the seat. Neither the dealer nor the
manufacturer was notified of the failure. The failure mileage was 136,113.
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9 Complaint
Number: 10436280 Incident Date: November 16, 2011 Date Added to File: November 17, 2011
Description of the Complaint:
Seat over heating burnning legs.
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10 Complaint
Number: 10435364 Incident Date: February 25, 2009 Date Added to File: November 12, 2011
Description of the Complaint:
Overheating could potentially cause a fire or injury. I was
made aware if this 2003 jeep grand cherokee recall by a friend who bought a
used 2003 jeep gc. He mentioned the dealer performed the recall for the seat
heater. Searching your recall database I found the exact recall as described to
me. I contacted my local dealer and found that our vin is not included in the
recall notice. I the contacted the NHTSA, who verified the dealers finding. The
NHTSA suggested that I file a complaint to have our vehicle added to the
recall. We have experienced the issue as described. The seat will heat up to an
extreme temperature, they now dont' work. We got heated seats as my wife has
lupus and needs the warmth during colder weather. How can we get our vehicle
added the recall?? thanks
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11 Complaint
Number: 10435067 Incident Date: November 7, 2011 Date Added to File: November 9, 2011
Description of the Complaint:
The contact owns a 2003 jeep grand cherokee. The contact
stated that the driver seat mounting bracket fractured. Neither the dealer nor
the manufacturer was notified of the failure nor was the vehicle diagnosed or
repaired. The current and the failure mileages were 125,000. The vin was
unavailable.
12 Complaint
Number: 10433069 Incident Date: November 23, 2010 Date Added to File: October 27, 2011
Description of the Complaint:
The contact owns a 2003 jeep grand cherokee. While driving
approximately 45 mph, the contact heard a snapping sound from under the seat
and noticed that the front driver side seat began to rock back and forth
abnormally. The vehicle was taken to the dealer for diagnostic testing where
the technician advised that the adjuster weld to the front driver side seat was
fractured and would have to be replaced. The vehicle was not repaired. The
approximate failure mileage was 100,000.
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13 Complaint
Number: 10425942 Incident Date: April 1, 2008 Date Added to File: September
18, 2011
Description of the Complaint:
My front driver seat bracket has snapped in 4 spots. This
now leaves my front seat very un-secure to the vehicle and is very shifty. This
is a safety issue that needs to have a recall as this has happend to many other
people with the same model jeep as mine. The seat brackets and mounts are of
poor quality and break easily. As result of this, my seat belt is useless
because if I dont have a seat that is secured to the vehicle, what good will a
seat belt do in a collision? chrylser is aware of this problem yet are doing
nothing about this. They beg for our tax dollars to bail them out of financial
hardship but yet they wont help consumers that buy their products with real
safety concerns. I just hope it doesnt take a death to occur foro them to open
their eyes. Recal the damn seats!!!
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14 Complaint
Number: 10399839 Incident Date: March 10, 2010 Date Added to File: May 10,
2011
Description of the Complaint:
The seat frame on the drivers side has broken in half. This
should be a priority safety recall as this doesn't seem to be an isolated
incident. Seems more like a design flaw by a company cutting corners. See the
attached website for more jeep owners that have had the same problem with their
vehicle.
Http://vlane.Com/poll/30/2001-jeep-grand-cherokee-has-your-driver-side-front-seat-broken-on-this-jeep.
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15 Complaint
Number: 10383259 Incident Date: December 20, 2010 Date Added to File: February 18, 2011
Description of the Complaint:
I have owned a 2003 jeep grand cherokee for two years. In
december 2010 I was driving in traffic with my I infant daughter and all of a
sudden my seat like snapped off at the bottom and I am in the back seat.
Luckily no one was hurt. The metal broke. I know im like the millionth
complaint. I am a single mom and cannot afford to have this expense or risk
getting into an accident. This is a serious safety issue that needs your
immediate attention.
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16 Complaint
Number: 10382667 Incident Date: January 7, 2011 Date Added to File: February
14, 2011
Description of the Complaint:
The driver's seat to my 2003 jeep cherokee laredo
sheared away from the support brackets. I have been trying to find a seat or
find some way to fix it. It is a safety issues.
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17 Complaint
Number: 10376990 Incident Date: January 17, 2011 Date Added to File: January 18, 2011
Description of the Complaint:
The front drivers power seat, broke from it's frame, the
part was welded and broke a second time. The seat is unstable and in an
accident could break away from the track and wind up in the rear seat. The
airbag would be ineffective.
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18 Complaint
Number: 10367428 Incident Date: November 17, 2010 Date Added to File: November 18, 2010
Description of the Complaint:
I had just bought this vehicle and taking the off ramp in a
hard arc while slowing down I felt the drivers seat move. I only had a couple
of hundred yards to go so I waited to check it when I got home. The front left
seat bracket had sheared away leaving the seat sitting at a funny angle. This
is a dangerous thing to happen. Luckily, no one was hurt.
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19 Complaint
Number: 10331487 Incident Date: March 13, 2010 Date Added to File: May 20,
2010
Description of the Complaint:
Driver side left front bracket broke on seat.
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20 Complaint
Number: 10331005 Incident Date: May 11, 2010 Date Added to File: May
18, 2010
Description of the Complaint:
The drivers side seat has a broken bracket that allows the
assembly to rock back and forth. It was perfectly fine until last week. I have
owned this vehicle since 2002 and the seat was never a problem. I have found
numerous complaints about seat breakage on the jeep grand cherokee laredo
and many other jeep models. This is a safety issue when all attachment points
break and the seat is no longer attached to the mounts.
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21 Complaint
Number: 10326616 Incident Date: January 15, 2009 Date Added to File: April 20, 2010
Description of the Complaint:
2003 jeep grand cherokee, front seat bracket broken.
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22 Complaint
Number: 10320764 Incident Date: March 18, 2010 Date Added to File: March
18, 2010
Description of the Complaint:
Driver's seat support broke and now the seat wobbles. I have
discovered that this has happened to a lot of people. It just happened today
while I was driving and I have not figured out where to take it for repair yet.
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23 Complaint
Number: 10317390 Incident Date: February 28, 2010 Date Added to File: March 6, 2010
Description of the Complaint:
For the second time in 5 years the drivers side seat support
has broken. Both time the break has occurred on the front left corner. The
broken part is of the support assembly, it is a tube that pivots to allow for
up/down adjustments and holds the weight of the seat.
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24 Complaint
Number: 10296847 Incident Date: December 1, 2009 Date Added to File: December 23, 2009
Description of the Complaint:
Drivers side seat bracket has broken for second time due to
normal use. If seat bracket breaks from normal use, how can it stand-up in an
accident? also it is not readily apparent when it breaks, so crash integrity is
already compromised. Repair is $400 new bracket, or over $800 for my jeep. Old
part will be retained in my garage. I thought I was the only one with this
problem, but the internet is filled with people with the same issue. I think it
is far more dangerous than the seat heater issue I just got recall for.R
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25 Complaint
Number: 10292861 Incident Date: November 14, 2009 Date Added to File: November 19, 2009
Description of the Complaint:
I was driving my 2003 jeep grand cherokee and I noticed my
seat starting to wobble. Finally I noticed that the seat bracket snapped on the
driver side. This is a total safety issue. I have taken it to jeep for repair
and they advise there is no recall.. How can this be?. Oh and what's the point
of wearing a seat belt of the seat isn't even strong enough to stay secure to
the vehicle.
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26 Complaint
Number: 10286576 Incident Date: August 10, 2009 Date Added to File: October 6, 2009
Description of the Complaint:
2003 jeep grand cherokee front drivers seat broke. Seat
detached from floor. Trying to repair. Very dangerous to drive.
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27 Complaint
Number: 10280713 Incident Date: May 15, 2009 Date Added to File: August
17, 2009
Description of the Complaint:
Driver's side seat just all of a sudden snapped and I was
laying in the backseat looking up. The seat track just broke.
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28 Complaint
Number: 10267861 Incident Date: March 22, 2009 Date Added to File: May 6,
2009
Description of the Complaint:
2003 jeep grand cherokee laredo
- driver power seat. The bracket that holds the seat is broken and the seat
rocks. The bracket is defective.
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29 Complaint
Number: 10266824 Incident Date: April 25, 2008 Date Added to File: April
27, 2009
Description of the Complaint:
2003 jeep grand cherokee front driver seat broke this is the
second time it has broke it broke right at the bolts that hold it down first
time it was welded but it broke again welding this seat just does not fix it.
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30 Complaint
Number: 10014293 Incident Date: March 15, 2003 Date Added to File: April
12, 2003
Description of the Complaint:
Front left seat rail retaining bolt tore loose from the seat
bottom frame rail and is resulting in a front left to right rear rocking
motion. This makes the vehicle unsafe to operate because of drivers seat
instability, and uncomfortable while driving due to abnormal seat position. It
should be mentioned that there has been no abusive operation or abnormally high
or hard usage of this vehicle.
2004 Jeep Grand Cherokee Seat
Complaints
1 Complaint
Number: 10512313 Incident Date: May 16, 2013 Date Added to File: May
16, 2013
Description of the Complaint:
Driver's side front left seat bracket has sheared while
going over hilly roads. Seat now leans while turning and accelerating.
2 Complaint
Number: 10512057 Incident Date: May 13, 2013 Date Added to File: May
15, 2013
Description of the Complaint:
My 2004 jeep grand cherokee front driverside seat frame
cracked. I was just sitting in the car when it went pop. Now the seat rocks and
is very dangerious. The federal government needs to investigate before someone
gets killed. There are 100's of complaints online about this problem when is
the government going to do something.
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3 Complaint
Number: 10511628 Incident Date: May 9, 2006 Date Added to File: May
13, 2013
Description of the Complaint:
The contact owns a 2004 jeep grand cherokee. The contact
stated while exiting the vehicle, he heard a loud clanking sound. The driver's
seat track was fractured and the failure occurred three times. The vehicle was
taken to the dealer where the technician verified the electric seat frame
needed to be replaced. The manufacturer was made aware of the failure. The
vehicle was not repaired. The failure mileage was 20,000 and the current
mileage was 108,000.
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4 Complaint
Number: 10509956 Incident Date: April 29, 2013 Date Added to File: April
29, 2013
Description of the Complaint:
The driver seat in my vehicle had started to become loose
and further inspection showed a broken seat bracket. In online searches I had
found this was a common issue with this model (1999-2004 jeep grand cherokee),
so common in fact that a website (http://www.Jeepseatbracket.Com/) selling an
improved seat frame was developed for this exact issue. This seems to be a
safety concern as I can't imagine the seat belt being as effective if the seat
isn't properly aligned and I have found no recall notice for this issue. I
understand normal wear and tear on vehicles but it appears based on the number
of complaints I was able to find online that this is more a poorly manufactured
product than a wear and tear issue.
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5 Complaint
Number: 10504511 Incident Date: February 19, 2013 Date Added to File: March 26, 2013
Description of the Complaint:
I was getting into my car and sat in the driver side seat. I
heard a popping sound and my seat moved. I got out of my car to check my seat
and notice it was loose.
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6 Complaint
Number: 10499832 Incident Date: February 1, 2013 Date Added to File: February 24, 2013
Description of the Complaint:
Seat bracket is broken, resulting in entire seat being
loose. Repaired a few years back at the dealer by replacing entire bracket.
Obviously, the part is defective, as there are hundreds of complaints of the
exact same thing happening in the NHTSA on line database.
7 Complaint
Number: 10492091 Incident Date: January 7, 2013 Date Added to File: January
10, 2013
Description of the Complaint:
I was getting into the vehicle and the seat frame broke
dislodging the seat on the driver's side.
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8 Complaint
Number: 10492031 Incident Date: October 29, 2012 Date Added to File: January 9, 2013
Description of the Complaint:
Drivers seat, left side front and rear brace holding seat to
floor cracked apart. I have read that many jeeps from this time period have had
this problem of separation due to inferior / thin steal as the bracket. Fixing
is by welding - does not hold and entire bracket holding the seat to the floor
needs to be replaced.
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9 Complaint
Number: 10486235 Incident Date: November 5, 2012 Date Added to File: November 27, 2012
Description of the Complaint:
The drivers side seat track has broken on two sides. This is
due to a defective part on the seat track where the metal is too thin and has
cracked. I have read complaint after complaint online. This needs to be
recalled before someone is hurt or killed. I cannot even find one to replace in
a salvage yard due to the fact that it is such a common problem, people have
bought any one that is available.
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10 Complaint
Number: 10485790 Incident Date: August 15, 2012 Date Added to File: November 22, 2012
Description of the Complaint:
The front driver's seat frame weld on the left side had
previously broken on me. Now the frame weld has broken on the right side of the
seat where the base of the seat meets the seat back causing the seat to tilt
back and to the right. The whole seat now wobbles. This is a defect in the seat
frame design because the breaks are at weld points. The metal is thin at these
points.
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11 Complaint
Number: 10462313 Incident Date: June 13, 2012 Date Added to File: June
19, 2012
Description of the Complaint:
Accelerating from stop sign to 40 mph, driver's power seat
frame broke at a weld point on the front left side. Mechanic says it cannot be
re-welded. Apparently the problem is so prevalent, another seat from a junk
yard cannot be found. Dealer says seat frames are on back order. I am working
with an independent mechanic to find a fix. This is a safety issue because if
the seat broke lose, the driver could lose control and anyone in the back seat
could be injured.
12 Complaint
Number: 10460925 Incident Date: January 27, 2010 Date Added to File: June 7, 2012
Description of the Complaint:
1/27/10 a received in the mail a safety recall j14-heated
seat elements, chrysler group and dealership only fix the front passenger seat,
and the driver seat was was not fix it was disconected awaitng for a cover
seat, and as of 6/7/12 the problem is not fix, chrysler firts calimed that the
work was completed on may 2010, I told them no only one seat was fixed, they
called the dealership and confirmed my story, and now they are telling me that
they do not have in stock a seat cover and that I have to continue waiting, I
have been waiting for more than 2 years and have been more than patient, I want
chrysler to pay me so that I can have this fix at a location that I feel
confident because I do not trust chrysler or the chrysler dealership in
randolph nj, if I was to sell my vehicle I will loose value because one seat is
not working and I have not been able to use my heated seat in more than 2
years, this is unaceptable, chrysler group did not comply with the safety
recall.
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13 Complaint
Number: 10460833 Incident Date: May 1, 2012 Date Added to File: June
6, 2012
Description of the Complaint:
Front driver seat track broke and car is a hazard to drive.
Dealer says it cost $1200 to repair.
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14 Complaint
Number: 10455823 Incident Date: April 19, 2012 Date Added to File: April
19, 2012
Description of the Complaint:
I have me a 2004 jeep grand cherokee special edition , I
bought it in 2010 and its april 19th, 2012 and my drivers front power seat
track just broke on me while driving.
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15 Complaint
Number: 10448838 Incident Date: February 21, 2012 Date Added to File: February 21, 2012
Description of the Complaint:
Seats base frame fails with separation of metal support
making seat unsound. Located on drivers seat, left front.
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16 Complaint
Number: 10443275 Incident Date: April 28, 2006 Date Added to File: January
10, 2012
Description of the Complaint:
The driver side electric seat frame broke in 2006 and I was
told I could buy a new one but they are so cheaply made I had it repaired by a
experienced welder who told me the metal was really thin and cheaply made.It
broke again in 2008 in a different location on the same seat and I had it
repaired.Then it broke again in another location on same seat in 2009.Now to
start off jan.2012 it broke in 2 places of the seat frame and I don"t know
what to do.It is a very dangerous seat and I looked on line for a few moments
and found thousands of complaints on the same seat from 2004 and down a few
years. If something is not done about this someone could be hurt or killed.
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17 Complaint
Number: 10441437 Incident Date: December 27, 2011 Date Added to File: December 28, 2011
Description of the Complaint:
While driving my seat suddenly moved forward and to the
right. What I found was that the seat bracket broke causing the seat to move.
After looking on the internet I found that this is a common problem on this
make and model of vehicle. This is a safety issue as it affects your driving
position and in my case broke while I was driving. In addition, as you go
around corners you now move/slide in the seat as it is no longer level.
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18 Complaint
Number: 10437429 Incident Date: October 17, 2011 Date Added to File: November 28, 2011
Description of the Complaint:
2004 jeep grand cherokee laredo
driver's seat mounting bracket broken. Seat wobbles terribly. No auto parts
store stock this item and according to burdick chrysler jeep, it is no longer
manufactured. According to jeep, there has been no recall, yet according to
vlane.Com, carsurvey.Org, aboutvehicle.Com and other such internet sources,
this is not an isolated incident. There appears to have been thousands of
complaints.
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19 Complaint
Number: 10434804 Incident Date: September 7, 2011 Date Added to File: November 7, 2011
Description of the Complaint:
Front passenger power seat mounting bracket and seat main
frame both have split lose, causing seat to wobble dangerously about. Possible
continued breakage of other components immanent. Causing serious injury or
death due to seat breaking lose.
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20 Complaint
Number: 10432717 Incident Date: October 7, 2008 Date Added to File: October 25, 2011
Description of the Complaint:
Driver side seat frame cracked in multiple locations. Now
acts like rocking chair while driving. No support, very unsafe.
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21 Complaint
Number: 10432488 Incident Date: October 22, 2011 Date Added to File: October 23, 2011
Description of the Complaint:
The main metal frame of the driver's seat has broken.
Drivers seat has a rocking motion and will most likely not hold up to a rear
end collision at any speeds.
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22 Complaint
Number: 10424725 Incident Date: September 9, 2011 Date Added to File: September 12, 2011
Description of the Complaint:
While driving the driver's seat frame bracket snapped and
the driver's seat became wobbly as I drove. Unable to get a safety inspection
sticker in massachusetts until
the seat frame is repaired/replaced. This is the first time I have had this
problem with 2004 grand cherokee. It has occurred twice with a 2003 grand
cherokee I own also. Very unsafe to drive in this condition.
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23 Complaint
Number: 10416794 Incident Date: July 30, 2011 Date Added to File: August
2, 2011
Description of the Complaint:
Driver side seat broke off at frame. This has happened
twice. There does not seem to be a solution by jeep to repair this problem.
There are no parts either new or used available to make repairs. Was told by
the dealer that this is a common problem.
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24 Complaint
Number: 10414594 Incident Date: May 1, 2009 Date Added to File: July
21, 2011
Description of the Complaint:
Stopped at a light, when light turned green, accerated,
driver seat rocked backward and felt loose. On examination front left bracket
on frame had broken. This seems to be a problem this this car, searched on-line
to find many people with this happening. Had it welded. About 6mos later rear
bracket broke in same way. This is very dangerous to the driver, must hold on
when seat moves in this way. Don't know why jeep will not fix at there cost.
They say ther is no recall. There should be one.
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25 Complaint
Number: 10408463 Incident Date: June 18, 2011 Date Added to File: June
22, 2011
Description of the Complaint:
Drivers side seat mounting bracket broke on entry to
vehicle. This caused the seat to rock back and forth while driving especially
during turns. Took it to dealer and they told me that the seat track was also
broken. They have been unable to find a replacement track so far because jeep
no longer makes the part. I was told that it can't be welded because of
liability issues. They estimate the cost to repair at $300+ if the part can be
found. This seems to be a common occurrence lately and I'm forced to pay for a
design defect.
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26 Complaint
Number: 10403770 Incident Date: May 15, 2011 Date Added to File: May
31, 2011
Description of the Complaint:
Front seat brackets sheared off, seat unstable and will tilt
backwards. Was told by a certified welder / welding inspector that it could not
be welded, and that the bracket was a defective, sub-standard, and
unrepairable.
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27 Complaint
Number: 10399285 Incident Date: April 30, 2011 Date Added to File: May
6, 2011
Description of the Complaint:
I was backing my 2004 jeep grand cherokee out of the
driveway when I heard a snap and then the front seat started wobbling back and
forth. I pulled back into my driveway and that's when my husband and I noticed the
metal that connects the driver's seat had completely snapped. It was a blessing
that I was not traveling at a high rate of speed or was far from home, I would
hate to think what would have happened had I been on the highway.
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28 Complaint
Number: 10393793 Incident Date: March 30, 2011 Date Added to File: March
30, 2011
Description of the Complaint:
04 jeep grand cherokee laredo
driver seat track bracket broken. Seat is now unsafe.
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29 Complaint
Number: 10389635 Incident Date: January 8, 2011 Date Added to File: March
9, 2011
Description of the Complaint:
Drivers seat bracket has broken causing seat to severely
rock. I have seen numerous complaints. Needs to be repaired by a welder or
replaced. Currently holding together with a hose clamp.
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30 Complaint
Number: 10386609 Incident Date: March 3, 2011 Date Added to File: March
6, 2011
Description of the Complaint:
2004 grand cherokee laredo.
This will be the second time since 2004 replacing the drivers side front seat.
It broke in 2008 and again in 2011. The seat starts to rock back and forth like
its loose and there is no way to tighten the seat.. So you have to simply live
with it, very unsafe in my eyes. If I was in a accident I think the seat would
snap off and I would be greatly injured!
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31 Complaint
Number: 10384822 Incident Date: December 1, 2010 Date Added to File: February 28, 2011
Description of the Complaint:
The driver's seat of my 2004 jeep grand cherokee has broken
for unknown reasons and , without homemade, patchwork bracing, flops back like
a recliner. We have attempted to get this repaired both through our local
dealer and through chrysler corporation and they claim that they cannot secure
the part; we were first told by the dealer we had to prepay for the part, did
so, and then they reported back weeks later that they couldn't find the part.
Unfortunately, our financial situation does not allow us to simply park the
vehicle and make due. This is truly an accident waiting to happen and we would
appreciate any assistance and support you can offer.
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32 Complaint
Number: 10383442 Incident Date: February 21, 2011 Date Added to File: February 21, 2011
Description of the Complaint:
The seat brackets for the driver's seat on my 2004 jeep
grand cherokee have snapped. This causes the seat to rock back and forth when
accelerating or breaking. Will cost between 500-800 to have the brackets
replaced.
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33 Complaint
Number: 10382725 Incident Date: February 6, 2011 Date Added to File: February 15, 2011
Description of the Complaint:
Passenger seat heater element got way to hot and the seat
stated smoking. I seen the recall so I called gave them the vin and was told
this vehicle was not covered under the recall.
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34 Complaint Number:
10378076 Incident Date: January 1, 2010 Date Added to File: January
20, 2011
Description of the Complaint:
Front driver side seat has broke at 3 separate parts
required welding to repair.
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35 Complaint Number:
10377509 Incident Date: January 11, 2011 Date Added to File: January 15, 2011
Description of the Complaint:
While driving down the road my seat completely broke,
throwing me towards the back seat. Thank god I was able to control the vehicle
and that no one was coming down the other side of the road or it would have
been terrible. Why would a seat fail like that??? the car is pretty much not
drivable now because the seat is completely broken off the base. This is
crazy!!!
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36 Complaint
Number: 10370336 Incident Date: September 14, 2009 Date Added to File: December 13, 2010
Description of the Complaint:
Seat mount bracket fails under normal use. Front seat
drivers side mount bracket broke at 65k miles under light use. Looking online
it seems like this is a "normal" thing causing a dangerous driving
situation of driving in a "rocking chair". Jeep knows this is an
issue yet there is no replacement part for upgrading an obvious inferior
structural component that is integral to safe driving.
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37 Complaint
Number: 10369815 Incident Date: December 9, 2010 Date Added to File: December 9, 2010
Description of the Complaint:
I have a 2004 jeep grand cherokee laredo
with 107,000 miles. Today, 12/9/2010,
the drivers side seat bracket came loose. I believe after searching the
internet, that it is a mounting bracket. Some other jeep cherokee owners
complained of this problem. The seat now rocks when I brake and accelerate. I
am concerned that if I get into a collision the seat will not be locked in and
the seat belt will not function.
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38 Complaint
Number: 10362681 Incident Date: October 20, 2010 Date Added to File: October 27, 2010
Description of the Complaint:
I own a 2004 jeep grand cherokee with a drivers side power
seat. It has approximately 105,000 miles on it. The front right seat bracket
broke on 10/20/2010
causing the seat to rock while driving, accelerating or braking. The left side
bracket is now also cracked but not broken all the way across yet. This is a
very dangerous situation as it may both lead to an accident and cause
additional injuries to the driver. I am now trying to find used parts for the
replacement and have learned from one local used auto parts dealer
(631-654-5172) that he didn't have any because this was a :"hot"
item. My research on the internet has also found it to be a very common problem
with grand cherokees. The seats are breaking with normal use. I have decided to
complain to the NHTSA and my us senator in the interest of protecting others
from a serious safety problem involving a large number of vehicles. This site
currently shows 1898 votes of yes in regard to having a cracked seat: http://www-ODI.NHTSA.Dot.Gov/ivoq/index.Cfm
I await your reply, [xxx] information redacted pursuant to the freedom of
information act (foia), 5 u.S.C. 552(b)(6).
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39 Complaint
Number: 10362333 Incident Date: October 1, 2010 Date Added to File: October 25, 2010
Description of the Complaint:
Front driver side seat started to wobble and then ended up
snapping. Metal broke in the front left of the seat right by where the metal
piece is that lifts the seat. I drive with my seat all the way down and is
never raised. The seat moves every bend and anytime I accelerate or brake.
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40 Complaint
Number: 10359961 Incident Date: April 19, 2006 Date Added to File: October
11, 2010
Description of the Complaint:
Driver seat pivot which connects the seat track to the upper
seat frame breaks / cracks under normal drive conditions. I had to replace my
seat track 3 times with the first crack being welded and cracking again. The
vehicle has 159,000 miles and I am the original owner.
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41 Complaint
Number: 10359305 Incident Date: September 2, 2010 Date Added to File: October 5, 2010
Description of the Complaint:
The contact owns a 2004 jeep grand cherokee. The contact
stated that while making a right turn, he heard a loud popping noise and could
feel the seat moving. The dealer looked at the vehicle and stated that the
mounting bracket for the seat was broken. The dealer stated this had been a problem
in the past. The current and failure mileages were 182000.
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42 Complaint
Number: 10353406 Incident Date: August 31, 2010 Date Added to File: September 1, 2010
Description of the Complaint:
The seat frame on my 2004 jeep grand cherokee has broken for
the second time. The seat frame is not strong enough for a normal weight adult
male.
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43 Complaint
Number: 10349896 Incident Date: August 1, 2010 Date Added to File: August
16, 2010
Description of the Complaint:
On my 2004 jeep grand cherokee laredo
the right front bracket on the driver seat that holds the seat to the floor
broke causing the seat to become unstable. I haven't taken the jeep to a dealer
at this time.
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44 Complaint
Number: 10347602 Incident Date: February 7, 2010 Date Added to File: August 6, 2010
Description of the Complaint:
The contact owns a 2004 jeep grand cherokee laredo.
The contact stated that the brackets for the front driver seat track fractured.
The dealer advised the vehicle could be repaired at the contact's expense. The
vehicle was not included in any recalls. The vehicle was not repaired. The
manufacturer would not provide any assistance. The vin was not available. The
failure and current mileages were 140,000.
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45 Complaint
Number: 10346938 Incident Date: May 17, 2009 Date Added to File: August
2, 2010
Description of the Complaint:
2004 jeep grand cherokee, drivers seat broke a weld. I was
driving about a year ago and the weld just broke. I haven't had a chance to get
it fixed because I can't find a used replacement and dealership wants over $800
to fix. I have checked online and have found almost 2000 people with similar
problems all stating the same thing, jeep doesn't have a recall for this and
they can't find a replacement seat used or new for that matter and jeep dealer
wants over $500 to fix the problem. I have also read that the people that have
had the seat fixed or replaced the issue just happens again. I feel this is a
safety issue as it broke while I was driving the vehicle which thank god did
not cause a accident to happen only because I was not on a busy road and was
able to recover from the initial shock of the seat breaking. I checked under
the seat was able to see the metal broke right at the weld.
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46 Complaint
Number: 10345711 Incident Date: July 25, 2010 Date Added to File: July
27, 2010
Description of the Complaint:
Front drivers side seat broke of rail and frame.
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47 Complaint
Number: 10340212 Incident Date: June 9, 2010 Date Added to File: June
26, 2010
Description of the Complaint:
2004 jeep grand cherokee e front driver's seat broken
changed it once with the dealership but it broke again from reading online
comments from other jeep owners this is an on going problem with the frame or
seat bracket since I changed the frame it broke within 6 months of repairing it
average cost for new seat frame is about 600 dollars at dealership and it's not
fair to have jeep owners pay over and over again to fix a problem with their
jeep when it's jeeps fault.
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48 Complaint
Number: 10335272 Incident Date: May 1, 2010 Date Added to File: June
8, 2010
Description of the Complaint:
Front seat support breaks.
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49 Complaint
Number: 10331664 Incident Date: May 21, 2010 Date Added to File: May
21, 2010
Description of the Complaint:
The drivers seat back will not stay in an upright position,
it gradually reclines, even while the vehicle is parked.
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50 Complaint
Number: 10330792 Incident Date: May 13, 2010 Date Added to File: May
17, 2010
Description of the Complaint:
The contact owns a 2004 jeep grand cherokee. The contact
stated when getting into the driver seat, he heard the metal bracket under the
seat snap. The vehicle was taken to an authorized dealership but no repairs
were performed at the time of the complaint. The failure mileage was
approximately 80,900. The current mileage was approximately 81,000.
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51 Complaint
Number: 10329456 Incident Date: May 6, 2010 Date Added to File: May
9, 2010
Description of the Complaint:
Drivers seat rocks broken brackets that hold the seat to the
car. I have seen thousands of failures of these brackets reported on line. The fix
is a new $1000 seat which often gets overlooked and people are welding (that's
what we plan to do) a bracket which may create additional safety issues.
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52 Complaint
Number: 10325193 Incident Date: September 19, 2009 Date Added to File: April 12, 2010
Description of the Complaint:
The contact owns a 2004 jeep grand cherokee. While the
contact was driving approximately 5 mph coming from a complete stop the power
windows and power door locks failed to operate when engaged. The additionally,
a noise sounded from the instrument panel whenever engaging the power window
switch. The vehicle had a recall repair performed under NHTSA campaign id
number 06v197000 (seats: front assembly: seat heater/cooler). However, the
failure continued to occur after the recall repair. The power windows and power
door locks failures had not been repaired at the time of the complaint. The
failure mileage was 80,000. The current mileage was 95,000.
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53 Complaint
Number: 10320722 Incident Date: March 18, 2010 Date Added to File: March
18, 2010
Description of the Complaint:
Metal bracket holding driver seat to the floor has broken
twice during the ownership of this vehicle. I weigh 250lbs, I'm heavy, but
we're talking about metal that has completely snapped in two. Twice.
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54 Complaint
Number: 10319075 Incident Date: March 11, 2010 Date Added to File: March
11, 2010
Description of the Complaint:
I have a 2004 grand cherokee laredo.
Today while getting into my jeep, my drivers seat frame broke. Loose in the
front left corner. Now my driver seat rocks when I apply the brake or give gas.
Wow, thank the lord I was not driving when this happened. I have contacted
chrysler about this to see if they will assist with repair even though I have
70,000 miles of use. After doing some research, it appears this is a known
issue yet no recalls are performed. It's going to cost me roughly $700.00 to
get this fixed. Below is a link I found with a lot of complaints around this
issue.
Http://vlane.Com/poll/30/2001-jeep-grand-cherokee-has-your-driver-side-front-seat-broken-on-this-jeep.
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55 Complaint
Number: 10315026 Incident Date: February 26, 2010 Date Added to File: February 28, 2010
Description of the Complaint:
Information redacted pursuant to the freedom of information
act (foia), 5 u.S.C. 552(b)(6) my driver seat track broke for my 2004 jeep
grand cherokee on the right side next to the driver side door. It snapped in
half and while researching on the web I found a website that everyone else is
voicing there concern. My seat is swaying side to side and when I am driving my
seat leans back far. When calling the dealership they said that this is not a
known issue and that it will cost me between 600-800 to fix. This is upsetting
when I can weld it together, but when I get in a accident will that hold? it is
a terrible product and the metal should have been stronger and thicker. [xxx]
link to a website detailing other complaints:
http://vlane.Com/poll/30/has-your-driver-side-front-seat-broken-on-this-jeep.
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56 Complaint
Number: 10314844 Incident Date: January 15, 2010 Date Added to File: February 27, 2010
Description of the Complaint:
Left front frame bracket on driver-side power seat has
broken or sheared...
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57 Complaint
Number: 10312958 Incident Date: June 20, 2007 Date Added to File: February
23, 2010
Description of the Complaint:
The contact owns a 2004 jeep grand cherokee. The contact
stated that the platform frame of the driver's seat broke three times. While
driving approximately 25 mph, the seat began to shake which alerted him to the
failure. The first two times, he welded the seat together, and the third time,
he scheduled an appointment for 02/26/2010
with the dealer. He called the manufacturer, filed a complaint with a
representative, and was instructed to take the vehicle to a dealer. The vehicle
had not been repaired at the time of the complaint. The current mileage was
approximately 67,750. The failure mileage was approximately 39,000. Updated 03/26/10. The consumer stated when
the seat broke, it caused it to shift and it became unstable. Chrysler refused
to pay for the repairs because they stated the seat failed due to the weld. The
consumer stated the seat cracked before it was welded. Updated 04/16/10. Updated 04/28/10. Updated 09/13/10
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58 Complaint
Number: 10305009 Incident Date: January 29, 2010 Date Added to File: February 4, 2010
Description of the Complaint:
2004 jeep grand cherokee. 76,000 miles. Purchased new, I am
the only owner. While turning into work, the driver seat bracket (the bracket
that connects the seat to the floor) broke in the front left (if looking
forward). Now the seat sways and all of the weight is stressed on just one
corner of the bracket. According to online reports, this costs up to $1000 to
get fixed at a dealer. Other reports of the bracket breaking while people
accelerating and falling into the back seat.
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59 Complaint
Number: 10299756 Incident Date: January 7, 2010 Date Added to File: January
14, 2010
Description of the Complaint:
I have a 2004 jeep grand cherokee that has the heated seat
issue, recall j14 and called the dealership 3 weeks ago without a response.
They set up an appointment for me to go in jan. 7th to get it fixed and when I
went in they never even had the parts to fix it. So they got my information and
said they would call me with an eta and it has been over a week now without any
contact from them. When I called today I gave them my information again and
they told me only 300 parts were being shipped to the whole state on monday and
that I may or may not get it done even after that. To me, having heated seats
that may explode and cause fires is a pretty big safety issue that should not
take over a month (when all said and done) to fix especially living in a cold
state like colorado where these seats are needed. By scheduling an appointment
to fix it, then not having the parts to do it, then never calling me back to
set up a new time that is completely unacceptable and well outside of a
reasonable time for something as serious as this.
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60 Complaint
Number: 10297990 Incident Date: May 1, 2009 Date Added to File: January
4, 2010
Description of the Complaint:
Driver's side seat bracket has broken. I have welded once
and it has broken again. I am not a large man (about 185lbs) and feel this
should not have happened under normal use. Many jeep owners have complaints on
this.
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61 Complaint
Number: 10298141 Incident Date: January 4, 2010 Date Added to File: January
4, 2010
Description of the Complaint:
Re: 2004 jeep cherokee driver side seat frame broke again
after dealer so called repair.
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62 Complaint
Number: 10295034 Incident Date: November 26, 2009 Date Added to File: December 9, 2009
Description of the Complaint:
Driver's side seat track suffered material fatigue fracture.
Seat frame is a stamped metal frame. The crack happened on the front left leg
that attaches the seat to the floorboard. The seat track is stamped by a
chrysler directed supplier and shipped to jci for assembly. Suggest chrysler to
investigate seat movement (causing fatigue in the bend), material thickness and
the possibility of adding a gusset (or brace) across the bottom of this bend in
the track. This happened on my personal vehicle. I noticed some movement in the
seat but I thought it was coming from the recline function. I was backing down
a hill when it snapped causing me (the driver) to suddenly tilt backward. I was
startled and the truck bumped into the mailbox at the end of the driveway
causing a damaged bumper.
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63 Complaint
Number: 10292895 Incident Date: November 1, 2009 Date Added to File: November 19, 2009
Description of the Complaint:
I have a 2004 jeep grand cherokee and my drivers seat
started leaning about a year ago then this year is started squeaking when I sat
in it, but never thought anything of it since I have 120,000 miles. Then all of
a sudden as I am driving at 65 mph the seat makes a loud pop noise and I almost
wound up in the back seat. I stopped the car and looked under the seat to find
the frame cracked. I got home took the seat apart and found it had cracked on
all the weld joints and where the bolts where that help it to the metal frame.
I searched online only to find out that this is a very common problem and 100's
of people are having the same issue. This is very dangerous and could cause a
tragic accident. I had the seat welded by a friend since you cannot buy the
parts to repair. After 3 weeks now my steel frame on the seat has cracked.
These seats are death tramps and chrysler should have to fix them. Very
dangerous, do people have to die in order for this to be rectified?
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64 Complaint
Number: 10280769 Incident Date: May 1, 2005 Date Added to File: August
17, 2009
Description of the Complaint:
The headrests in my 2004 jeep grand cherokee overland do not
provide protection from whiplash. As I sit in the seat, the headrest is at
least 8-12 inches from my head. If I were hit from behind, my neck would break
before my head would come into contact with the head rest. This is contrary to
the 2005 and newer jeeps in which the headrest is directly behind the head
(about and inch or two). The headrests should be modified to provide protection
from whiplash.
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65 Complaint
Number: 10276759 Incident Date: July 8, 2009 Date Added to File: July
14, 2009
Description of the Complaint:
My front driver side seat of my 2004 jeep grand cherokee has
broken twice since I have owned it. The metal literally snapping. I have been
reading sites on the internet and this appears to be an extremely common
occurrence. It makes me wonder if it just breaks due to every day driving what
would happen in a crash?
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66 Complaint
Number: 10273774 Incident Date: November 1, 2005 Date Added to File: June 15, 2009
Description of the Complaint:
2004 jeep grand cherokee, the driver's seat pivot post on 3
occasions have broken. 2 of the occurrences happened while braking and 1 while
leaning back to removed items from my rear packets. The 1st two were repaired
via spot welds after the third I had to replace lower section of the seat.
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67 Complaint
Number: 10272643 Incident Date: May 29, 2009 Date Added to File: June
2, 2009
Description of the Complaint:
2004 jeep grand cherokee laredo -- front seat bracket/rail
broken/snapped off--this created a safety situation with seat not
secure--raises questions as to what would have happened if in accident and seat
broke loose.
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68 Complaint
Number: 10268353 Incident Date: November 1, 2008 Date Added to File: May 11, 2009
Description of the Complaint:
Metal seat bracket that holds driver's seat to floor on my
2002 and my 2004 jeep grand cherokees broke. Seats are now detached from the
floor and rock back and forth.
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69 Complaint
Number: 10266568 Incident Date: June 1, 2008 Date Added to File: April
24, 2009
Description of the Complaint:
Driver's side seat bracket broken on my 2004 jeep grand
cherokee. After researching on the internet, it seems that it is a common
problem with grand cherokees. There is a steel tube that goes from side to side
that is entirely too thin and it shears off at the bracket. It was not involved
in any accident, it just breaks from normal use, which for a seat bracket,
should not happen. I fixed it once last summer and now another part is broken.
The seat is now basically a rocking chair and if I were to get in a crash,
there is no doubt in my mind that the bracket would fail further and possibly
cause serious injury.
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70 Complaint
Number: 10266107 Incident Date: November 15, 2008 Date Added to File: April 20, 2009
Description of the Complaint:
Drivers seat brakes at bottom and then seat frame brakes. It
is now like you are driving in a rocking chair. Jeep knows about this problem,
some seats have broken away. This is a very unsafe condition.
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71 Complaint
Number: 10260791 Incident Date: November 27, 2008 Date Added to File: March 5, 2009
Description of the Complaint:
Seat track for 2004 jeep grand cherokee cracked, causing
seat to move in a reclining fashion without the seat actually reclining.
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72 Complaint
Number: 10260548 Incident Date: March 2, 2009 Date Added to File: March
3, 2009
Description of the Complaint:
The contact owns a 2004 jeep grand cherokee. The contact
slightly reclined the front driver's seat and the seat frame fractured. The
seat could have completely failed while driving, thus increasing the risk of a
crash. The dealer stated that he would be responsible for replacing the seat
frame. The repair would cost $600. The contact is in the process of having the
vehicle repaired. The failure and current mileages were 109,000.
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73 Complaint
Number: 10252632 Incident Date: December 21, 2008 Date Added to File: December 23, 2008
Description of the Complaint:
The contact owns a 2004 jeep grand cherokee. While driving
25 mph, the driver's side seat heater malfunctioned and burned through the
seat. The contact smelled a burning odor and immediately pulled the vehicle
over to the side of the road. He exited the vehicle and noticed a burn hole
approximately the size of a quarter. NHTSA campaign id number 06v197000
(seats:front assembly:seat heater/cooler) was specifically for the passenger
side seat heater, and would not include the driver's side seat heater. The
dealer and manufacturer were not notified. The current and failure mileages
were approximately 92,000.
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74 Complaint
Number: 10215984 Incident Date: January 10, 2008 Date Added to File: January 25, 2008
Description of the Complaint:
Seat trac and frame failed on 2004 jeep grand cherokee.
posted by Casey Brown-Myers @ 2:48 PM
18 Comments
18 Comments:
The seat doesn't hold you in the car, the seat belt does. It is mounted to the door pillar & floor, not the seat frame. You're safe.
Wow, unreal. I just stumbled upon this as I have a 2000 Grand Cherokee Limited I've owned since new. Same problem.
We are just stepping into this process as our driver's seat bracket is sheared in half! This is a scary, scary thing. & Since we got screwed over on the recall for the brakes I'm not holding out hope that Chrysler will assist us with the bracket issue!
Please add our case # 28919630 for the seat bracket to your list. I can't even begin to explain how angry I am!
We just took our 2003 Jeep Grand Cherokee in for recall of seat heating elements but we're told the seat frames were bad so elements can't be replaced. So, do we now get swriously burned or go get injured by broken seats upon impact or by a wobbling seat? Not sure how to get a case number.
Just to added one more 2002 Jeep Grand Cherokee owner with same broken seat problem. After many attempts to get a replacement seat from all over the US and being told they are all sold out due to this problem with other Jeep owners I found I needed to have seat repair and that was useless as the whole metal assembly is so cheap that it will just break in another spot. I will never buy another Jeep after the two I have bought in past. Just recall after recall on this 2002 Jeep.
I have replaced mine twice now, broke in same place each time. I am on my third seat now.
I have replaced mine twice now, broke in same place each time. I am on my third seat now.
This just happened to me yesterday. I was taking off from a gas station onto a relatively busy street. I had to romp on it a bit to try to squeeze into the flow. The road I was pulling onto was slightly elevated. Imagine my surprise when I ended up halfway into the back seat while trying to steer onto the shoulder to avoid getting into a wreck!
In Australia and have a right hand drive version 2004 Grand Cherokee which has a broken drivers seat( right hand side) at the front pivot point (Limited version with memory power seats). This is an International issue not just mainland USA !
I really appreciate your work and very amazing and important information about the jeep which have share in this blog.
off-road
YEP....my 2001 not only had that problem with the head, cost me $1300 to fix, tranny went at 73K, all of the other crap, now at 165K my seat finally succumbed to the 'BRACKET FROM HELL' syndrome. OK>>>so I bought the aftermarket rails to fix the thing, but of course the seat bracing itself is probably shot and will have to deal with that. I love the car, hate the problems!!
Thank you for this blog. I have a 2004 Jeep Grand Cherokee Laredo. I have owned my Jeep since 2009. I have experienced several problems over the years that I feel should have been recall issues. For example, three of the four power windows stopped working which cost me about $200 each to get fixed. There is a problem with the left rear break light that I cannot figure out how to fix. I have had very thing that I know of replaced and it's still not working right. I also have the broken bracket on my driver's seat. I love my jeep but I am very disappointed that the manufacturer ignores the obvious problems.
Had similar seat problem - 2001 Grand Cherokee Limited. First time was repaired (welded), then seat frame was replaced twice with secondhand parts. Car since scrapped.
2001 laredo same seat bracket problem on drivers side and cant find replacement
Very informative article really like it
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Hello,
I have 2003 Jeep Grand Cherokee with driver seat broken in 3 places on the bracket. Can anyone adivse where I may find the part? I welded it once, but it just broke again. Called Jeep and they said they are unaware of this problem? How could that be when there are ton of complaints on the internet? Help please!
Thank you so much for sharing this great blog.Very inspiring and helpful too.Hope you continue to share more of your ideas.I will definitely love to read.
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